I feel like a victim of uber! Does anyone else feel the same??
It all began shortly after signing up for uber about 3 months ago. I woke up one day to see a text message from uber claiming I was passing up on some ride requests and told me to check my email.
"You've been online, but not accepting trip requests. If you do not want to to accept trips, simply press "go offline". Check your email for more details.".
So I checked my email and I find this...
You haven't been accepting many rides lately. When you receive a trip request, we've matched you with a rider that's close by. If you pass on those trips, ETAs increase for other drivers and wait times go up for riders. And you miss out on a nearby fare.
The more trip requests you accept, the more you'll earn.
Best,
Uber"
Ok first of all this is total bullshit, I had not even logged into uber for about 3 days. I had gone offline of uber for about three days or so and even rebooted my phone a few times during that period. Then the real trouble began shortly there after. Several times I would be driving along running my errands or whatnot and I noticed uber seemed kinda dead with the ride requests. So I would check uber and discover somehow I was in fact offline. I was like... WTF how did this happen???
So then I discovered this happening almost daily!!!! so I messaged uber support. First of all there was no category that I could find for being kicked offline and the closest category I could find was "unable to go online". After keeping a real close eye on my phone (by the way I have an htc 10 phone). I discovered that at random intervals and times!!! The only way I would know anything if if I happened to look at exactly the right moment and in my status bar I get two uber icons, so I then have to drop down my status bar with the pull down menu and I see an uber message asking me if I want to stay online or go offline and I have to make a choice, I discovered by accident that if I do not make a choice within roughly ten seconds it will automatically out me offline by default. Now there is no way I know this is happening unless I literally stare at my phone screen the entire time as there is no toast message or flashing lights or anything.
This has been happening now ever since I signed up for uber, its like to me an electronic nanny or something that lets uber keep an eye on me. This is just a theory as I really do not know. All I know is in a crowded market where I maybe make $100 a week I need all the rides I can get.
So I ask for uber to help me fix this and here are some of the more interesting bullshit responses I got:
"We are having a hard time right now to direct your concern since we don't have much evidence of the real situation of the technical issue occur on that moment."
"Could you please provide us the screenshot of the troubles that you have face so that we can assist you to your satisfaction."
"I have checked your account details and found everything is okay from our end. This delay problem is usually caused by weak signal and/or intermittent data connection on the area. Uber engineers are working to improve the app to so we can minimize partner error. In the meantime, we're doing what we can to make sure this doesn't happen as much in the future. On the other hand, please make sure that you have strong network connection so as not to interfere with the signal."
"A technical issue is currently preventing some driver-partners from signing in. We are working to fix this immediately. Please continue trying to sign in. "
"I would like to inform you that the reason why you experience the said issue is because we want to make sure that you're logged into the Uber system and you're ready to accept a ride. If you go online, and then enter another app before accepting a trip request, you may see a pop-up notification every three minutes. This will never happen during a trip.
This pop-up serves as a reminder to go offline if you're unavailable, or be prepared to accept a trip if you are available. If ever you encounter this again, kindly confirm your status if you want to stay online or not."
"Other partners might be using a different phone that's why they are not getting the same message like yours. However, if you're going to open another app such as YouTube, you will be ask the same message as you will be receiving trip request if you'll not go offline while surfing the web."
"This message seems like not an app issue. This can be sometimes an automated messages that we regularly communicate with our partners whenever there are updates, fare reviews, payment statements, feedback from riders among any other important matters that needs your attention.
In order for you to disable this, kindly disable your pop-up blocker. If you are in Internet Explorer, please have the following easy and simple steps:
- Open Internet Explorer and click on the Tools button.
- Click on "Internet options".
- Click Turn Off Pop-up Blocker to disable the functionality.
- If you want to choose which websites to allow and still keep the blocker functionality, click "Pop-up Blocker Settings" instead
After then, kindly restart your phone and log in back so that this change will take effect in your phone."
"Set Wi-Fi on your phone to OFF
Settings App > Wi-Fi
We've seen some wireless networks interfere with the app's connection to our servers. Switching that off will probably take care of the connection problem.
Set Airplane Mode to OFF
Settings App > Airplane Mode.
Set Bluetooth to OFF
Settings App > Bluetooth.
Set Cellular Data to ON
Settings App > Wireless & Networks (header) > More... > Mobile networks > Data enabled"
"I would love to help you with this. However, the information that you have provided here seems not enough for me to fetch you the correct resolution."
"In order for us to move forward with your account, we'll need you to complete the background check form.
We sincerely apologize for any inconvenience this process may cause, but as you know safety is very important to Uber and we need to be sure that all background checks are up to date for all driver-partners. Please hang tight while the check is completed, which should take no longer than 5-7 days."
"I want you to know that our team is already aware of this issue and our engineers are working overtime to get this issue resolved as soon as possible."
"In order to reactivate your account, our team will have to review and approve the following documents:
AZ insruance certificate"
"The report you are seeing is the overall rider comments for your city and we just want to give you idea what to avoid while taking rides to impress riders. However, this report doesn't specifically reflects to your trips or to you as a partner."
"The notification that you have received is system generated. The purpose of the message is not to cause distress but to serve as a friendly reminder. We want to make sure that you are being notified regarding your account activity so you can make the most out of Uber. Please don't worry about it, I have carefully checked your account and I can confirm that your acceptance rate is stable. Kindly disregard the message and rest assured that your account is in active status. Everything is fine and being taken care of."
"The Uber Partner App works on iOS9 and I'm happy to help with this.
If you are using an iPhone, the partner application can be downloaded to your personal device by navigating to in the Safari browser.
If you have updated your device to iOS9, you may see a message saying "Untrusted Enterprise Device...iPhone Distribution: Uber Technologies, Inc. has not been trusted on this iPhone. Until this developer has been trusted, their enterprise apps will not be available for use."
With the introduction of iOS version 9, Apple now requires certain applications to be trusted by the user. You can trust the partner application Hope that does the trick"
"I understand you've been receiving the message that you've been online but not accepting trips. So sorry for any inconvenience that this may have caused you, as well as the notification of staying online. I suggest that you try to perform some basic troubleshooting steps.
General Troubleshooting
- 5 R's - Restart (app), Retry, Restart (phone), Reset (network settings), Reinstall
- Login/Logout"
and my newest personal favorite:
"Sometimes we really can't avoid your phone being logged off by itself. One of the many reasons that we collected from our partners is there are too many uber users in the airport and are causing internet traffic. Also we need to take into consideration that the airport are using their radars that are broadcasting signals. This kind of things would interfere with your cellphone signal. That's why it may have glitches at times but we are constantly working on it to better enhance our app."
Ok so here we have not one person actually even acknowledge my issue let alone try and resolve or actually resolve anything. Meanwhile here in Tucson the problem continues unabated with no resolution in site!
After while I begin to feel like a victim, I mean come on uber is a multinational, billion, dollar, worldwide company even building robots and autonomous self driving cars and it cannot hire anyone with effective support or even speaking real English???
Why do I feel this is a complete violation of the contract between me and uber?? Personally I begin to feel that this is attack on Americans , sure not by military force, but by internal sabotage. I mean the end result is that I loose money and when you are sabotaging my bottom line well that hurts me and all Americans.
Anyone else having this particular issue or is it just me? My buddy drives for uber too and he said he has never had this issue and he has never had to contact sabotage...er *cough* I mean support.
Anyone please help if you can!!!!
It all began shortly after signing up for uber about 3 months ago. I woke up one day to see a text message from uber claiming I was passing up on some ride requests and told me to check my email.
"You've been online, but not accepting trip requests. If you do not want to to accept trips, simply press "go offline". Check your email for more details.".
So I checked my email and I find this...
You haven't been accepting many rides lately. When you receive a trip request, we've matched you with a rider that's close by. If you pass on those trips, ETAs increase for other drivers and wait times go up for riders. And you miss out on a nearby fare.
The more trip requests you accept, the more you'll earn.
Best,
Uber"
Ok first of all this is total bullshit, I had not even logged into uber for about 3 days. I had gone offline of uber for about three days or so and even rebooted my phone a few times during that period. Then the real trouble began shortly there after. Several times I would be driving along running my errands or whatnot and I noticed uber seemed kinda dead with the ride requests. So I would check uber and discover somehow I was in fact offline. I was like... WTF how did this happen???
So then I discovered this happening almost daily!!!! so I messaged uber support. First of all there was no category that I could find for being kicked offline and the closest category I could find was "unable to go online". After keeping a real close eye on my phone (by the way I have an htc 10 phone). I discovered that at random intervals and times!!! The only way I would know anything if if I happened to look at exactly the right moment and in my status bar I get two uber icons, so I then have to drop down my status bar with the pull down menu and I see an uber message asking me if I want to stay online or go offline and I have to make a choice, I discovered by accident that if I do not make a choice within roughly ten seconds it will automatically out me offline by default. Now there is no way I know this is happening unless I literally stare at my phone screen the entire time as there is no toast message or flashing lights or anything.
This has been happening now ever since I signed up for uber, its like to me an electronic nanny or something that lets uber keep an eye on me. This is just a theory as I really do not know. All I know is in a crowded market where I maybe make $100 a week I need all the rides I can get.
So I ask for uber to help me fix this and here are some of the more interesting bullshit responses I got:
"We are having a hard time right now to direct your concern since we don't have much evidence of the real situation of the technical issue occur on that moment."
"Could you please provide us the screenshot of the troubles that you have face so that we can assist you to your satisfaction."
"I have checked your account details and found everything is okay from our end. This delay problem is usually caused by weak signal and/or intermittent data connection on the area. Uber engineers are working to improve the app to so we can minimize partner error. In the meantime, we're doing what we can to make sure this doesn't happen as much in the future. On the other hand, please make sure that you have strong network connection so as not to interfere with the signal."
"A technical issue is currently preventing some driver-partners from signing in. We are working to fix this immediately. Please continue trying to sign in. "
"I would like to inform you that the reason why you experience the said issue is because we want to make sure that you're logged into the Uber system and you're ready to accept a ride. If you go online, and then enter another app before accepting a trip request, you may see a pop-up notification every three minutes. This will never happen during a trip.
This pop-up serves as a reminder to go offline if you're unavailable, or be prepared to accept a trip if you are available. If ever you encounter this again, kindly confirm your status if you want to stay online or not."
"Other partners might be using a different phone that's why they are not getting the same message like yours. However, if you're going to open another app such as YouTube, you will be ask the same message as you will be receiving trip request if you'll not go offline while surfing the web."
"This message seems like not an app issue. This can be sometimes an automated messages that we regularly communicate with our partners whenever there are updates, fare reviews, payment statements, feedback from riders among any other important matters that needs your attention.
In order for you to disable this, kindly disable your pop-up blocker. If you are in Internet Explorer, please have the following easy and simple steps:
- Open Internet Explorer and click on the Tools button.
- Click on "Internet options".
- Click Turn Off Pop-up Blocker to disable the functionality.
- If you want to choose which websites to allow and still keep the blocker functionality, click "Pop-up Blocker Settings" instead
After then, kindly restart your phone and log in back so that this change will take effect in your phone."
"Set Wi-Fi on your phone to OFF
Settings App > Wi-Fi
We've seen some wireless networks interfere with the app's connection to our servers. Switching that off will probably take care of the connection problem.
Set Airplane Mode to OFF
Settings App > Airplane Mode.
Set Bluetooth to OFF
Settings App > Bluetooth.
Set Cellular Data to ON
Settings App > Wireless & Networks (header) > More... > Mobile networks > Data enabled"
"I would love to help you with this. However, the information that you have provided here seems not enough for me to fetch you the correct resolution."
"In order for us to move forward with your account, we'll need you to complete the background check form.
We sincerely apologize for any inconvenience this process may cause, but as you know safety is very important to Uber and we need to be sure that all background checks are up to date for all driver-partners. Please hang tight while the check is completed, which should take no longer than 5-7 days."
"I want you to know that our team is already aware of this issue and our engineers are working overtime to get this issue resolved as soon as possible."
"In order to reactivate your account, our team will have to review and approve the following documents:
AZ insruance certificate"
"The report you are seeing is the overall rider comments for your city and we just want to give you idea what to avoid while taking rides to impress riders. However, this report doesn't specifically reflects to your trips or to you as a partner."
"The notification that you have received is system generated. The purpose of the message is not to cause distress but to serve as a friendly reminder. We want to make sure that you are being notified regarding your account activity so you can make the most out of Uber. Please don't worry about it, I have carefully checked your account and I can confirm that your acceptance rate is stable. Kindly disregard the message and rest assured that your account is in active status. Everything is fine and being taken care of."
"The Uber Partner App works on iOS9 and I'm happy to help with this.
If you are using an iPhone, the partner application can be downloaded to your personal device by navigating to in the Safari browser.
If you have updated your device to iOS9, you may see a message saying "Untrusted Enterprise Device...iPhone Distribution: Uber Technologies, Inc. has not been trusted on this iPhone. Until this developer has been trusted, their enterprise apps will not be available for use."
With the introduction of iOS version 9, Apple now requires certain applications to be trusted by the user. You can trust the partner application Hope that does the trick"
"I understand you've been receiving the message that you've been online but not accepting trips. So sorry for any inconvenience that this may have caused you, as well as the notification of staying online. I suggest that you try to perform some basic troubleshooting steps.
General Troubleshooting
- 5 R's - Restart (app), Retry, Restart (phone), Reset (network settings), Reinstall
- Login/Logout"
and my newest personal favorite:
"Sometimes we really can't avoid your phone being logged off by itself. One of the many reasons that we collected from our partners is there are too many uber users in the airport and are causing internet traffic. Also we need to take into consideration that the airport are using their radars that are broadcasting signals. This kind of things would interfere with your cellphone signal. That's why it may have glitches at times but we are constantly working on it to better enhance our app."
Ok so here we have not one person actually even acknowledge my issue let alone try and resolve or actually resolve anything. Meanwhile here in Tucson the problem continues unabated with no resolution in site!
After while I begin to feel like a victim, I mean come on uber is a multinational, billion, dollar, worldwide company even building robots and autonomous self driving cars and it cannot hire anyone with effective support or even speaking real English???
Why do I feel this is a complete violation of the contract between me and uber?? Personally I begin to feel that this is attack on Americans , sure not by military force, but by internal sabotage. I mean the end result is that I loose money and when you are sabotaging my bottom line well that hurts me and all Americans.
Anyone else having this particular issue or is it just me? My buddy drives for uber too and he said he has never had this issue and he has never had to contact sabotage...er *cough* I mean support.
Anyone please help if you can!!!!
