At least tell Uber you called a lawyer. How many times has Uber accepted the ride for you when you didn't even touch your phone? Uber does this on purpose because they know most drivers will pick up the pax instead of canceling. Most of my cancels are due to Uber's auto-accept. If you request to be reinstated because your high cancellation rate was because of Uber's auto-accept, Uber will have no choice but to reinstate you. They can't afford for a lawsuit to go into discovery.
If you were deactivated for high cancellation rate, call a lawyer.
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Cowboy Dan
21 - 40 of 92 Posts
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3,880 Posts
No, I don't have the new app yet.
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2,319 Posts
Cowboy Dan, what type of phone are you using?
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40 Posts
Samsung Android. If this is happening to y'all, please chime in.
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2,319 Posts
My experience with an Android I once used for work is that the rounded screen edges are sensitive to touch and if the accept tab on the app extends to the far edges of the screen, its difficult to pick up the phone by the edges without touching the tab. I found this to be the case with calls and wanting to see the caller ID before picking up. It would pick anyway just with the touch on the edge.
I figured a case that wrapped around those edges would help but I left the job before trying it.
I figured a case that wrapped around those edges would help but I left the job before trying it.
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40 Posts
My Samsung does not have rounded edges. If it were a Samsung or Android issue it would be happing on all apps, it's not. It only happens on the Uber app and always in Uber's favor, ie, auto-accept. I can touch, fondle, cuddle, stroke, my phone all I want, it ain't never going to auto-cancel a ride.
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84 Posts
This is very interesting.
You see boys, this could serve as proof of design manipulation (which they try to pull constantly) in a simple way a judge can understand.
You see boys, this could serve as proof of design manipulation (which they try to pull constantly) in a simple way a judge can understand.
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10,158 Posts
So many times I read how people say how they are going to sue Uber....Yawn! To all who think it's easy to file a lawsuit please understand 3 very simple things.
1) Employment Law is not legally relevant to your situation, your an Independent Contractor not an employee.
2) The relevant law for you is Contract Law.
3) Actually read your contract and say goodbye lawsuit.
You're not actually going to sue anyone no matter how good it feels to say it. Also here's a tip, go see a lawyer and tell them you want to sue Uber and tell them why and show them what you've got. If they ask for money up front for a retainer, that tells you all you need to know about what they think your chances are.
1) Employment Law is not legally relevant to your situation, your an Independent Contractor not an employee.
2) The relevant law for you is Contract Law.
3) Actually read your contract and say goodbye lawsuit.
You're not actually going to sue anyone no matter how good it feels to say it. Also here's a tip, go see a lawyer and tell them you want to sue Uber and tell them why and show them what you've got. If they ask for money up front for a retainer, that tells you all you need to know about what they think your chances are.
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84 Posts
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683 Posts
I get Uber auto-queued pings all the time just like I do with Lyft. Maybe a regional thing?
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6,876 Posts
I think when people say "auto accept" they mean that the system is quick to accept at any touch of the screen in the lower half.
Here you are, minding your own business, maybe typing a text, and the ping comes in. Before you hear the sound, it recognized your finger or thumb on the screen and accepted the ride.
I call it premature acceptance. And I almost always cancel or ignore the request, knowing that it will piss the customer off. This then costs the company a customer, sometimes. If they want to play psychological mind control games with me, thats fine, I can play right back.
Uber did not do this until recently. Their new app does it all the time now.
Lyft has been doing this for quite some time. They could fix it, but so many new drivers feel the pressure to complete the ride that they "accepted" that they will not change.
And no, you cannot sue. You agreed to the TOS, which includes using THEIR app, the way THEY designed it. Take it or leave it. Don't like it, then quit. That is their attitude. You have a higher chance of success suing Pepsi for giving you diabetes.
As far as money goes.... every time they lose a class action lawsuit, it costs them between 10 and 300 million (ballparking, obviously). How many do they lose per year, 1? 2? 3? Their most recent earnings release they said they currently have over 7 BILLION cash in the bank. That will increase in the next 9 months when they IPO. They can afford to deal with your class action lawsuit, which will get sent to arbitration anyways.
It sucks, but that's how it is. Don't hate the messenger.
Here you are, minding your own business, maybe typing a text, and the ping comes in. Before you hear the sound, it recognized your finger or thumb on the screen and accepted the ride.
I call it premature acceptance. And I almost always cancel or ignore the request, knowing that it will piss the customer off. This then costs the company a customer, sometimes. If they want to play psychological mind control games with me, thats fine, I can play right back.
Uber did not do this until recently. Their new app does it all the time now.
Lyft has been doing this for quite some time. They could fix it, but so many new drivers feel the pressure to complete the ride that they "accepted" that they will not change.
And no, you cannot sue. You agreed to the TOS, which includes using THEIR app, the way THEY designed it. Take it or leave it. Don't like it, then quit. That is their attitude. You have a higher chance of success suing Pepsi for giving you diabetes.
As far as money goes.... every time they lose a class action lawsuit, it costs them between 10 and 300 million (ballparking, obviously). How many do they lose per year, 1? 2? 3? Their most recent earnings release they said they currently have over 7 BILLION cash in the bank. That will increase in the next 9 months when they IPO. They can afford to deal with your class action lawsuit, which will get sent to arbitration anyways.
It sucks, but that's how it is. Don't hate the messenger.
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84 Posts
Uber always did this, so did Lyft and the trigger is in acceptance/zone demand.
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10,158 Posts
So how many of those lawsuits were from "DRIVERS", that's what we are talking about. Let's be clear, anyone can sue anyone, if you have the money. List for me an actual lawsuit from an "individual driver" that was successful.
I will say that with the new app it is much easier to accidentally accept a trip because any touch of the screen can cause an accept. It still isn't auto accept tho ... if you don't touch your phone the ping times out. I've just learned where I can & cannot touch the screen of my phone in order to avoid it.
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4,245 Posts
there is no such thing as Uber automatically accepting the ride. impossible, cannot happen.
if you're talking about pool... and it's adding riders to the queue, that's not automatically accepting the ride either.
YOU accepted the pool trip.
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862 Posts
This. But it also can happen when you're already touching your fone screen when a ping comes in. Happens to me every day.
Actually, Fuber's been doing this to me for many months.
And Fuber even has turned itself on and sent me a ping--when I know I had the driver app off!
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40 Posts
Exactly. But not just the lower half, you can't touch the phone whatsoever. Yet my experience is Uber's been doing this for a long time. Again, this only happens when it benefits Uber, auto-accept. Once the ride is accepted, by you or by Uber, you can bump the phone, throw it against the wall, whatever, there is no auto-cancel, it's yours and the only way to get rid of it is for you to cancel. The reason Uber can't allow an auto-accept lawsuit to go to discovery is because someone, probably many someones, were told to create this feature. Make no mistake, it's a feature, not a bug.
These someones will have to answer questions in a deposition and they're not going to risk jail time to cover for an unethical company like Uber.
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4,245 Posts
actually, I've accidentally denied rides by browsing the web. if you're browsing and touching the upper part of the screen, you'll end up clicking reject.
somebody actually thinks uber created a feature so where you accidentally click accept, when you're using the phone for other things?
you didn't accidentally click accept. YOU DID CLICK ACCEPT. You're using your phone for other things, a ping comes in, and while you're using your phone, you click accept. but that's a conspiracy? LMAO.
somebody actually thinks uber created a feature so where you accidentally click accept, when you're using the phone for other things?
you didn't accidentally click accept. YOU DID CLICK ACCEPT. You're using your phone for other things, a ping comes in, and while you're using your phone, you click accept. but that's a conspiracy? LMAO.
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