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cancellation rate

  1. Canberra
    Uber has reverted to making a driver’s acceptance and cancellation rates available in the app. It has also reverted to using the term ‘acceptance rate’ rather than ‘confirmation rate’. These rates are now shown in relation to a four-week period rather than a one-week period.
  2. Advice
    How can I see my cancellation and acceptance rates? I searched the forums but can’t seem to find a solution that works for me. Sorry for the dumb newb question, but what do you expect? I’m a friggin marshmallow.
  3. Advice
    At least tell Uber you called a lawyer. How many times has Uber accepted the ride for you when you didn't even touch your phone? Uber does this on purpose because they know most drivers will pick up the pax instead of canceling. Most of my cancels are due to Uber's auto-accept. If you request to...
  4. Ratings
    Hi there What's your cancellation and confirmation rate at? You can have a look at my rate lol The thing is that I only come out in the busy time hunting big surge or long trips and I call it working smart not hard. I go with 1 full tank a week £35 and I make around £500 - £700 a week by only...
  5. Denver
    I drove a fellow driver Saturday night who mentions he makes $200/day between 3:30-1oam on weekday mornings on the airport crowd. I was wondering if anyone else has this sort of luck. He also mentioned that he's the "king of cancellation." He calls riders to see if they're going to the...
  6. Denver
    It appears that when you cancel, because uber tells you to when the wait time is exceeded, it is counted against you in your cancellation rate! About the only time I cancel, is when a POOL call exceeds the wait time and uber tells me to cancel. If uber tells me to cancel, uber should not...
  7. New York City
    I know probably some of you don't care about Cancellation rate. But right now they got me as VIP & U need to stay under 10% to keep it. But the past 2 days my shit has gone up from 5% to 8% with out me canceling any trip...
  8. Los Angeles & Orange County
    So this happened. I asked support they are claiming I cancelled 2 trips. Which is not true. I cancelled a trip 3 days ago. That's it. Support doesnt show a proof and keep sending me the same message. Any thoughts?
  9. Los Angeles & Orange County
    I am doing Select and because I dont have many trips 1 cancellation increaases my rate a lot. Yesterday I waited 15 minutes for a pax. He didnt show up. I had to cancel. What would you do in this case? How long do I have to wait? Also what is the maximum rate before getting deactivated ?
  10. Raleigh-Durham
    Uber claims it calculates acceptance rates and declines based on your "past 500 trip requests." My current acceptance rate declined in the past 2 days from 70% to 40%. I've declined maybe 12 rides, 15 max in the past 2 days, each time my acceptance rate declines 2% per missed request. To...
  11. Fort Myers & Naples
    FOR NEW FM / N UBER DRIVERS Detailed below is an Uber CSR email response I received yesterday regarding an [Account Alert] ACCEPTANCE RATES & CANCELLATION RATES. With 2 YEARS driving experience, this is the first time I have been privy to these policy details. "Hi The ACCEPTANCE RATE process...
  12. Washington DC
    Did anyone else get these gems? My cancellation rate is currently 6% cumulatively and 0% for this week. Typical Uber bullshit
  13. Los Angeles & Orange County
    So my cancellation rate for last week was 14% , and I got the general high cancellation email. The week prior I got 12% for the week and a thank you email about a decrease in my cancellations. So Im curious has anyone gotten a cancellation email for a cancellation rate at 12% or 10% for the week?
  14. Denver
    Anyone else notice the change? Instead if our rating being the main thing, it's now our # of 5* trips. No lifetime rides # or # of rated trips. Now they have your acceptance and cancelation %. My question is, how are those acceptance and cancelations %s calculated? Off the last 500 rides like...
  15. Notifications
    U.S. Updated Cancellation and Acceptance Rate Policies Uber 4/21/2016 page 1 of 4 https://www.uber.com/legal/other/driver-deactivation-us-english/ Legal Driver Deactivation Policy - US ONLY Our goal at Uber is transportation as reliable as running water everywhere, for everyone. We do that...
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