[K-pax]

My pax come DEAD LAST.

After me, my car, my financial interest, my mood, and my whims

....I highly recommend it.

Self-interest is NATURAL. And the capitalist way.

Yeah but when you own a business that requires customers to profit from... well... Welcome to being in the service biz.

 

[MrA]

You did the wrong thing..

1-) Same street in a different city is very common rider mistake when they enter their final destination. You knew your rider was drunk, you should have confirmed the street and city as soon as he got in to your car.

2-) When your drunk rider realized your wrong direction, you pulled up classic "traffic heavy, that's why i go this way" method, instead confirming the address.

3-) People need to pee after drinking, that guy was holding all the time you drove to the wrong address. You were in an emergency situation and you could not deal with it.

Technology is not always perfect, the human factor controls the possible app failures. That's exactly what happened in this ride. You followed the GPS instead confirming and editing the address. This job requires a bit flexibility and sympathy in order to deal with such things and drunk people.

What I have noticed on Lyft, is that they do not list the city with the address. There is a brief map shot,, but if youre not paying attention, you'll miss it.

 

[Adieu]

What if half our drunk hour riders OD and die, get mugged, or get sold into sexual slavery?

How's that any of our business?????

1) yes, you accepted the ping, you picked up the passenger, you did not confirm the address, you started driving to the wrong address.
2) you cancelled the ride, because you didn't want to take low rating. instead of risking your beautiful rating you decided to leave drunk guy in the middle of nowhere.

You did an amazing job. What if his phone battery died right after you took off?

 

[Adieu]

How were you able to cancel. If you already accepted the ride it means you could not have canceled. You "ended" the ride.

It's lyft you can cancel ANYTIME

And so can they

 

[Adieu]

Yeah but when you own a business that requires customers to profit from... well... Welcome to being in the service biz.

Right....cuz we in that lil Kentucky peninsula enclave with population 62

LYFT needs customers. And drivers, to drive those customers.

I don't need nothing. If it puts the uberx refugees off lyft, well they can tell their friends, and if I'm in the area I might get some Select or XL business outta them in the future

 

[Stan07]

What I have noticed on Lyft, is that they do not list the city with the address. There is a brief map shot,, but if youre not paying attention, you'll miss it.

What I'd recommend you to do is:
1- arrive and see the drop off address
2- enter the drop off address manually into your waze or google map, do your quick routing/city analysis, while waiting your rider. If you still have time google the address aswell and see the name linked (e.g bar, restaurant, nightclub, hotel, movie theater or wall-mart)
3- once rider is on board, start the trip, confirm the address, inform which highway or toll-road you'll take and eta.

 

[Daniel Harbin]

Its the drunk boys fault. I might have taken him home after he peed in the yard. I would have moved up a bit though just in case the police drive up or some idiot gets your lic number. End the ride or take the boy home but get paid irregardless. I might even reason with the boy to say I deserve a little something for my trouble.-80

 

[Daniel Harbin]

All these peeps telling us to confirm addresses, the people are adults and should know what they entered. Not my responsibility to doublecheck. I do occasionally if its an address where people frequently get wrong. Like going to Freemont Street and they wanted the Freemont Experience.
+

 

[Stan07]

All these peeps telling us to confirm addresses, the people are adults and should know what they entered. Not my responsibility to doublecheck.

Right, your responsibility is starring at your smartphone.

 

[Phasmatrope]

I have been a pax four times, three for Lyft and one for Uber. Three of the four were less than five star worthy (the Uber ride being the worst). Like I previously wrote in other threads, weed out the bad drivers in this saturated market. Looks like the op is one driver ride share can do without.

'Nuff said. I on the other hand look out for my other drivers: if I hear of one of my pax being overly critical of their previous drivers, if they're ripping on them because English wasn't their first language, if I hear how they disagreed with and tried to micromanage the GPS directions, I nod my head, try to act sympathetic and learn from them, BUT when I drop them off, they're lucky if they even get 4-stars. I note all their past criticism in the Comments, so that Support knows to take any future criticism of myself and other drivers with a grain of salt.

There may be criminal tests and psych tests for some of the drivers, but there's no such seal or approval for passengers when it comes to my fellow drivers, who are at risk of verbal abuse, sexual harassment/assault, physical assault, and other risks. I've already dealt with passengers who I'm pretty sure were using my car to deal drugs, I've already dealt with physical threats from paranoid-schitzophrenic meth addicts, and non-passengers trying to rob me at gunpoint. I feel it's my responsibility/obligation to make note of and red flag these potentially troublesome pax, before they potentially harm or kill one of you.

I know this line of work isn't always sunshine and roses, and it's always a pleasure to take a ride with another rideshare so I can hear their experiences and share stories/advice/warnings with them.

You on the other hand sound like the kind of entitled A-hole who expects your own drivers to bend over backwards to please you, only to end up rating them poorly regardless, in some petty, vindictive effort to try to phase out your "competition."

 

[Havoc]

'Nuff said. I on the other hand look out for my other drivers: if I hear of one of my pax being overly critical of their previous drivers, if they're ripping on them because English wasn't their first language, if I hear how they disagreed with and tried to micromanage the GPS directions, I nod my head, try to act sympathetic and learn from them, BUT when I drop them off, they're lucky if they even get 4-stars. I note all their past criticism in the Comments, so that Support knows to take any future criticism of myself and other drivers with a grain of salt.

There may be criminal tests and psych tests for some of the drivers, but there's no such seal or approval for passengers when it comes to my fellow drivers, who are at risk of verbal abuse, sexual harassment/assault, physical assault, and other risks. I've already dealt with passengers who I'm pretty sure were using my car to deal drugs, I've already dealt with physical threats from paranoid-schitzophrenic meth addicts, and non-passengers trying to rob me at gunpoint. I feel it's my responsibility/obligation to make note of and red flag these potentially troublesome pax, before they potentially harm or kill one of you.

I know this line of work isn't always sunshine and roses, and it's always a pleasure to take a ride with another rideshare so I can hear their experiences and share stories/advice/warnings with them.

You on the other hand sound like the kind of entitled A-hole who expects your own drivers to bend over backwards to please you, only to end up rating them poorly regardless, in some petty, vindictive effort to try to phase out your "competition."

"Entitled A-hole"!! LOL, call me what you want. I am asking the bare minimum of a driver, a safe ride from a to b in a reasonable time and in a reasonably clean vehicle.

When the driver can't communicate, can't read the gps, doesn't know the main streets of the city they're driving in or run traffic signals while talking on the phone, yeah I will rate them accordingly. It is not being vindictive, it would be giving an honest assessment of their less than desirable work, some that should not be driving for ride share. Of the four rides that I've had, three have been less than marginal.

Just because I am a driver, I am not going to be in the clique of drivers that thinks all drivers require a five star rating regardless of service, bull. If you want to be in that mind set, go with it, keep the bad drivers on the road for ride share. It will only reflect bad on us drivers if they continue to drive.

Weed out the bad drivers and clunkers.

 

[AuxCordBoston]

Last night I picked up a pax on the lyft line. After picking pax up and starting trip, lyft automatically added 2nd pax. I drove a few miles and then looked at google map's directions.

The directions were wrong and if I followed them I would have not been able to pick up the 2nd pax. So I cancelled the 2nd pax.

However when I cancelled the app also cancelled on the 1st pax. The 1st pax tried to ping me but got another driver.

The 1st pax said her app shows no fee and no ability to rate me. I then drove the pax to her house for free (uninsured).

So....with Lyft you can cancel after beginning the trip. My experience with uber is that once trip begins, you can only "end" ride. You can't cancel.

 

[Havoc]

So....with Lyft you can cancel after beginning the trip. My experience with uber is that once trip begins, you can only "end" ride. You can't cancel.

Apparently so, I had a pax accidentally hit cancel while switching apps. We were able to connect together again but lost the miles already traveled.

 

[Jennyma]

Tonight I picked up a couple and their destination was at a Westin Hotel -on Telegraph Road in Commerce California. I picked them up at a hotel party near LAX. This read 30 minutes away, 23 miles. They said to me, it's right near here. I was like wut? I then looked and said it's 23 miles away, in COMMERCE. No they said, it's the one on Century Blvd, by the airport. This was like 4 blocks from where they were. I would have taken off blindly and went too far and then had to go back and well... not ended well. But I read this thread before I started my day, and was sure to look and yes, they had chose the wrong location of the hotel when they entered destination.

I never actually look beyond the step by step directions, and a freeway to see if I am taking one. I think I will from now on, thanks to this thread.

 

[Havoc]

All these peeps telling us to confirm addresses, the people are adults and should know what they entered. Not my responsibility to doublecheck. I do occasionally if its an address where people frequently get wrong. Like going to Freemont Street and they wanted the Freemont Experience.
+

Sounds like an ten year old kid.

Why not confirm the address? It takes a only few seconds! It may not be required but it is the prudent thing to do and just makes common sense to confirm. It can save a lot of headaches. But sure, you can be stubborn, it can only affect you and your own pax.

Being prudent goes a long way.

Tonight I picked up a couple and their destination was at a Westin Hotel -on Telegraph Road in Commerce California. I picked them up at a hotel party near LAX. This read 30 minutes away, 23 miles. They said to me, it's right near here. I was like wut? I then looked and said it's 23 miles away, in COMMERCE. No they said, it's the one on Century Blvd, by the airport. This was like 4 blocks from where they were. I would have taken off blindly and went too far and then had to go back and well... not ended well. But I read this thread before I started my day, and was sure to look and yes, they had chose the wrong location of the hotel when they entered destination.

I never actually look beyond the step by step directions, and a freeway to see if I am taking one. I think I will from now on, thanks to this thread.

She gets it.

 

[kinicky21]

Last night I picked up a pax on the lyft line. After picking pax up and starting trip, lyft automatically added 2nd pax. I drove a few miles and then looked at google map's directions.

The directions were wrong and if I followed them I would have not been able to pick up the 2nd pax. So I cancelled the 2nd pax.

However when I cancelled the app also cancelled on the 1st pax. The 1st pax tried to ping me but got another driver.

The 1st pax said her app shows no fee and no ability to rate me. I then drove the pax to her house for free (uninsured).

So....with Lyft you can cancel after beginning the trip. My experience with uber is that once trip begins, you can only "end" ride. You can't cancel.

I did the same thing when I was actually taking line. First pax was fine second pax was two 8 year old girls going to grammar school. Awesome parenting.... Told the girls I couldn't take them cancelled and lost the whole ride. Lady in the back tried getting me again 4 times but all different drivers. Finally told her just wait in the car for the next driver and turned app off. She gets out and my next ride is 10 times better than hers Woo. Also emailed lyft about the kids and for my cancellation fee. Funny thing was after the pax cleared out I got like 3 pings from the little girls and let em all go. I'm sure some idiot took em. 8 frigging years old and you send your kids on a Lyft alone...

 

[Phasmatrope]

Last night I picked up a pax on the lyft line. After picking pax up and starting trip, lyft automatically added 2nd pax. I drove a few miles and then looked at google map's directions.

The directions were wrong and if I followed them I would have not been able to pick up the 2nd pax. So I cancelled the 2nd pax.

However when I cancelled the app also cancelled on the 1st pax. The 1st pax tried to ping me but got another driver.

The 1st pax said her app shows no fee and no ability to rate me. I then drove the pax to her house for free (uninsured).

So....with Lyft you can cancel after beginning the trip. My experience with uber is that once trip begins, you can only "end" ride. You can't cancel.

Yes, that should be another takeaway from this; with Lyft Line, you CANNOT Cancel any part of the Line without canceling the whole ride.

That means you will not get paid for your trouble, and will likely end up with pax in your car that you either have to apologetically/politely/awkwardly kick out, or that you'll have to take to their destination, off the app, uninsured, for FREE… neither of which you want to do.

Happened to me once where I picked up 2 girls on a Line, both pretty cool, but then I Arrived for the other pax in the destination, some laid-back punk-rock chick who had 2 friends with her that she hadn't noted on the app. I only have 4 seats. So I told the 2 girl that I didn't have room for her and all of her friends. However I made the mistake of Canceling, which in turn Canceled the ride of the girls I had in the car (happened months ago, so I don't recall why I didn't just hit Arrive and let the clock run out on the 2 group/drive off).

In any event I apologized to the first 2 girls, explained what had happened, but said I would get them there anyway since it was my mistake, went off-line on the app (so I didn't get pinged by anyone else while taking them there), got them to repeat their destination and ran it through the regular GPS, and took them the 5 min. ride home. I wrote Lyft later that evening and explained what happened, they were understanding, but confirmed that yes, you can't Cancel on any one pax on a Line. I think they may have even reimbursed me for just their portion of the trip, but generally, you NEVER want someone in your car if the app isn't on.

Since then, I've occasionally had other Cancelation situations on Lyft line (usually when there are too many people), in which case I'll call and tell them that they have to Cancel the ride. Usually it sounds like they're with friends and can't be bothered/tell me to do it, but I explain that I can't, that my only option is to pick them up, and then they'll be charged for a ride they didn't take. At that point, they listen as I walk them through how to do so.

I'm sure we could fill a whole other thread with Line Cancelation issues/horror stories...

 

[kinicky21]

Yes, that should be another takeaway from this; with Lyft Line, you CANNOT Cancel any part of the Line without canceling the whole ride.

That means you will not get paid for your trouble, and will likely end up with pax in your car that you either have to apologetically/politely/awkwardly kick out, or that you'll have to take to their destination, off the app, uninsured, for FREE… neither of which you want to do.

Happened to me once where I picked up 2 girls on a Line, both pretty cool, but then I Arrived for the other pax in the destination, some laid-back punk-rock chick who had 2 friends with her that she hadn't noted on the app. I only have 4 seats. So I told the 2 girl that I didn't have room for her and all of her friends. However I made the mistake of Canceling, which in turn Canceled the ride of the girls I had in the car (happened months ago, so I don't recall why I didn't just hit Arrive and let the clock run out on the 2 group/drive off).

In any event I apologized and explained what had happened to them but said I would get them there anyway since it was my mistake, went off-line on the app (so I didn't get pinged by anyone else while taking them there), got them to repeat their destination and ran it through the regular GPS, and took them the 5 min. ride home. I wrote Lyft later that evening and explained what happened, they were understanding, but confirmed that yes, you can't Cancel on any one pax on a Line. I think they may have even reimbursed me for just their portion of the trip, but generally, you NEVER want someone in your car if the app isn't on.

Since then, I've occasionally had other Cancelation situations on Lyft line (usually when there are too many people), in which case I'll call and tell them that they have to Cancel the ride. Usually it sounds like they're with friends and can't be bothered/tell me to do it, but I explain that I can't, that my only option is to pick them up, and then they'll be charged for a ride they didn't take. At that point, they listen as I walk them through how to do so.

I'm sure we could fill a whole other thread with Line Cancelation issues/horror stories...

You got that right! There was no way getting the kids to cancel and I felt like a tool to the lady who had to get a new Lyft.

 

[Phasmatrope]

I did the same thing when I was actually taking line. First pax was fine second pax was two 8 year old girls going to grammar school. Awesome parenting.... Told the girls I couldn't take them cancelled and lost the whole ride. Lady in the back tried getting me again 4 times but all different drivers. Finally told her just wait in the car for the next driver and turned app off. She gets out and my next ride is 10 times better than hers Woo. Also emailed lyft about the kids and for my cancellation fee. Funny thing was after the pax cleared out I got like 3 pings from the little girls and let em all go. I'm sure some idiot took em. 8 frigging years old and you send your kids on a Lyft alone...

And yes, kids are always an issue. Some drivers turn a blind eye to picking them up, and the laws vary from state to state, but generally you are not supposed to be taking ANYONE who is under 18, and kids 8 and under are supposed to be in a child seat.

I think Lyft says that you have the choice in whether you want to take them or not, but god forbid you get in an accident where you have a minor in the car (especially if they're not in a proper car seat&#8230. Hell, if you ever come across a parent who insists on taking their kid-- if they're not accompanying them, that is-- you can remind them that it's an insurance risk and you/Lyft don't want to deal with the legal consequences.

And why any responsible parent would feel comfortable with putting their children in a Lyft Line where they'd be having to share the ride with other strangers is beyond me...

 

[kinicky21]

And yes, kids are always an issue. Some drivers turn a blind eye to picking them up, and the laws vary from state to state, but generally you are not supposed to be taking ANYONE who is under 18, and kids 8 and under are supposed to be in a child seat.

I think Lyft says that you have the choice in whether you want to take them or not, but god forbid you get in an accident where you have a minor in the car (especially if they're not in a proper car seat&#8230. Hell, if you ever come across a parent who insists on taking their kid-- if they're not accompanying them, that is-- you can remind them that it's an insurance risk and you/Lyft don't want to deal with the legal consequences.

And why any responsible parent would feel comfortable with putting their children in a Lyft Line where they'd be having to share the ride with other strangers is beyond me...

That's all I can think about your letting your 2 grammar school kids get in a strangers car.