[Frontier Guy]

As much as we all hate Uber (well, except for those who know what Dhara had for breakfast, lunch and dinner), Uber Freight is even worse. Perusing a couple of trucking forums, dozens of new complaints of Uber double brokering a load (pretending to be a trucking company or other entity to book a high paying load, then rebrokering as Uber Freight at a much lower price, while federally it's not illegal, in some states it is illegal, and if a shipper/receiver requests that the load not be re-brokered, it is fully illegal), refusing to pay detention even when the driver follows the agreement to the letter, refusing to pay agreed upon ratecon (a legally binding price agreement between the carrier and the broker), refusing to pay driver detention as spelled out in the ratecon, refusing to pay TONU (truck ordered, no used, basically they book the load, the truck shows up and the load is unavailable or has already been picked up, similar to a cancellation fee), or otherwise screwing the drivers around. Refusing to pay lumper fees (unloading fees) or paying them and then deducting it from the drivers pay, when these fees are in addition to the

In our case, we're complaining about pennies, in these instances, this is real money, one drive is owed more than $15,000 for mistakes, screwups, and otherwise bad dealings on Uber Freights end of things.

 

[Drivincrazy]

No surprise...they take by hook or crook 24/7. The cyber protection they enjoy makes it tough to sue or prosecute them across state lines.

 

[New guy65]

I’m in Chicago where Uber freight is based and get someone from there every couple of weeks. From what I’ve seen the people who work there that worked at other brokerages seem know what they are doing and what’s happening in the markets. Then you get the random people with no experience except for an mba that don’t know anything most likely incl right from wrong. I drove one the about a month ago and asked if they had been busy and she said yes because it was beverage season. didn’t have a clue about the trucker shortage, the delays at harbors, the the Canadian thing or really anything else and she’s been there for over a year. Even they guy making coffee would know there were problems

 

[Uber's Guber]

Truckers often put up with a lot of nonsense (shippers, receivers, dispatchers, traffic, weigh masters, etc,) but they’re supposed to be compensated for the added time that was wasted due to the nonsense. Truckers don’t appreciate getting screwed outta money though, and word spreads fast among the brotherhood. Uber car ants are a never ending dime-a-dozen, but commercial drivers are already at a severe shortage, and if Uber plans to pull this kind of shit within the trucking industry it will be a short-lived venture on Uber’s behalf. There’s way too many reputable brokers that are already available to truckers who want to run brokered loads.

 

[Stevie The magic Unicorn]

If love to hear that Uber has a pile of loads with their broker sitting until they pay way more then the customer charged to get it moving because of the crap they pull.


So over Christmas I talked to a buddy to who came to town. He is sn owner operator and has been for a decade.


A “quick” 3 hour haul for Uber was his first/last.

He had an entire day down between loads and had a nice one in Cleveland going to all the way to Kansas City.


So he checks the load broakers and gets one from Toledo going to Cincinnati with Uber. Just over a 3 hour drive and he has all day to get it. The pay sucks but it covers the gas and he’s in Ohio with a semi in a town he doesn’t live in and nothing to do etc.


He shows up and apparently the load is a day late getting picked up. 6 hours later he finally gets loaded and goes to the destination.


The address is fubar… completely and totally fubar and the closest match he can find on the web is in Pennsylvania. He has to go about 15 miles away from the “destination” Uber provided him with because you just can’t sit in any old address with a semi truck.

6 hours later…. the correct destination is in eastern Pennsylvania.


So off he goes to just outside Philadelphia.


Care to take a guess what he gets paid for moving the load?

Yea the ORIGINAL pay rate for Toledo to Cincinnati.


He barely makes it back to Cleveland in time to get pick up his load. He’s also out of hours for day so by the time he makes it to Kansas City he’s barely made it while cheating his mandatory down time considerably.

He spent virtually the entire drive from Philadelphia to Cleveland failing to get to his pay increased. By the time he made it to Kansas City he finally got them to increase the rate what toledo Philadelphia would be.


Apparently he was on and off hold repeatedly all the way til Kansas City to get what he deserved from Uber. (Which was below industry standard)


He told me this story and the only surprise was that he managed to get his pay increased at all.