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Uber Driver Support: Skim Scam at its' Best

340 views 10 replies 8 participants last post by  Illini  
#1 ·
Uber Driver Support: A Sham Behind the Curtain

Uber’s so-called “Driver Support” exists in name only. In reality, it’s nothing more than an AI chatbot programmed to dodge responsibility and deny drivers meaningful help—especially in cases involving “Lost or Missing Rides” (better known as free rides).

Here’s the scam:
When a driver reports a missing ride, the AI spits out a cookie-cutter copy/paste response demanding details that Uber knows drivers cannot see in their app. The irony? Uber already has this data. They’re simply withholding it—a calculated form of gaslighting.

The likely truth is even darker: Uber WAS paid for that ride. They just pocketed the money WHILE STIFFING the driver.

I’ve now heard of multiple cases like this in our area alone. If it’s happening here, imagine how widespread the scheme is across America—and how many $millions$ Uber may be skimming from drivers every day with this ploy.

This smells like class-action material. All it would take is one whistleblower to pull back the curtain and expose this ugly, illegal play for what it really is.
 
#2 ·
Uber likely does several such scams, as their system is set up in such a way that they can easily skim from drivers (or from passengers) without any visibility or transparency to the other party (driver or passenger).

The one you've described is just one of many. Cancellation fees, added stops or change in destination, overall "upfront fares" algorithm, tipping (I don't think they've touched this yet but I wouldn't be surprised if they've considered it), surge pricing gouging, final driver fare not matching up front pay, mileage or time difference fees to pax that don't get passed to driver, etc., etc., etc.

All of those I've listed have been confirmed on this site. Except tip skimming. There have been a few theories around that one but it's unproven. But scummy and underhanded practices, or straight up stealing, have been confirmed for all of those other scenarios. I don't think it's necessarily done often, but it's definitely done on occasion. The question isn't "has it been done' but rather, is it accidental or intentional from Uber and Lyft? They claim accidental of course but who wouldn't.
 
#3 ·
Uber CIO: "We accidentally made 3 billion dollars from an decimal place error our lead programmer made."

CEO Dara: "Did anyone else catch it? Anything in the press or on drivers forums?"

Uber CIO: "Nothing so far, the error has been going on for quite a few years"

CEO Dara: "Give the man a retaining bonus of $2 million, give yourself one too and speak nothing of it"

Uber CIO: "Do you want me to fix it?"

CEO Dara: "You know me better than that"

Uber CIO: "Ill leave it in then"

CEO Dara: "There you go"
 
#5 ·
I'd say don't give them ideas, but I'm sure they've thought about this one and are currently working on it.

I can see it now "Need to improve your cancellation rate? Give a free ride and we'll drop 1% off your cancellation rate!". Or "Give 10 free rides and get 100 Uber Pro points!"

Mark my words, it's in the future....