[Drivinincircles]

I Had been driving for Uber since the re-launch in Las Vegas in September.
I had received my 1099 and there was a discrepancy in what they paid, fees, incentives, referrals ect. to me and was inflated by around $2,000.

1800 rides 4.93 rating dozens of passengers leaving compliments through the app.
CSR's telling me on multiple occasions that I was or was close to the highest rated driver in Las Vegas. not that means anything.

So I headed down to the Greenlight office in Las Vegas to speak to the CSR Connor that I usually deal with, we went over the 1099 and neither one of us could justify the discrepancy, Connor then sent an email off to corporate and said that someone from there would be contacting me to resolve the issue.

about three days later I received a email saying the issue was resolved, which apparently was just another CSR clearing their quota.

A few weeks later after hearing nothing further I went back to the local office and spoke to a CSR named Matt, he went and checked what to do with the managers in the back room, came back out and told me, that head guy
Joshua MIller would call me the following morning to get this taken care of. Of course never received a phone call.

Then stopped in on a Friday and spoke to CSR Taylor who was very nice and tried to get some help, in the middle of our conversation a CSR Reed comes out of the back office and seems infuriated, asks me "what is it you want to accomplish for you" I explain the 1099 to him, he answers "so what"
Matt then comes up and I let him know that no one ever contacted me, He then goes in the back room for a few minutes and comes back out to tell me that Conor would be back in the office on Tuesday June 14th and that I should come back then and he would get it rectified.

I continue to talk to Taylor about some rides that I was never paid for, all of a sudden her demeanor changes after looking at her screen, she had been told by the managers in the back to "rap it up and get me out" I was at an agle where I could see her screen, weird thing is I Believe Uber is recording the CSR/Driver interactions and then transmitting them back to the office, then they wait for instruction.

I show back up at the office, check in and see Joshua Miller walk out of the back office, I politely ask him "Is Connor Filley is available?" he opens the door a little to the back room and responds "he's on a call" I say thank you and sit down in the waiting room. After about 4 minutes CSR Matt comes over and tells me he'll help me, I follow him over and sit down he says "what's the problem?" I say "you had told me that I should come back in today and meet with Connor to fix this 1099 issue" "Will I be meeting with Connor today?"

Matt replies "Connor is NOT here."
Me a little confused "I just asked Joshua and he told me that he was on a call?"
Matt: "You know what I mean!"

He then goes on to tell me that " they have decided not to help me" and "we choose what problems they want to deal with at the Greenlight office" that my only option is to "go through email or contact the IRS."

Of course he was reading this off of his mac screen, as the managers in back were feeding him responses to my questions.

so, I silently got up from the table and went back to a chair in the waiting area and got to work on composing an email to support about the 1099.

5-10 minutes later Matt comes over all puffy chest and says "You need to leave!" I politely say to him "I'm just doing what you told me that my options were, I'm sending an email to support, why do you want me to leave?" he replies with a "just get out"

so I looked back at my phone and attempted to start my camera and point it towards him and ask him again why he is asking me to leave?

At this point I'm still sitting- Matt then grabs my right arm in attempt to grab my phone and starts screaming "you cant record in here!!!" as I switch the phone over to my Left hand he calls the greeter over and he's standing right on top of me, me grabbing my right arm three times and attempting to take my phone.

So I could stand up I take my right foot and push his right knee back lightly so I can stand up
(If anyone could provide his name, I would appreciate it)

As I stand up they are both screaming at me and Matt says "I'm just gonna call the police!"
to which I respond "Please do I would love to speak to them"

Greeter then tells me he's gonna hold me there and makes another grab for me, to which he gets another push on his knee to get him to make room for me to get by.

He the follows me out the door and tells me "I know where your family Lives" "I know where your family Lives" and either "I will get them!!" or "I will kill them".

a few hours later after filing a police report and sending and getting an email that a CSR Victoria would be contacting me by phone, (which never came) they post on my driver login "REJECTED" and receive the deactivation email from Joshua Miller (below)

So I get Assaulted then Deactivated.

Just wanted to share the incompetence of the people that Run the Uber Las Vegas area.

Here's Joshua Miller's LinkedIn Profile, Real Customer Service Expert.
(below)

If you have had any similar stories please feel free to contact me.
Thanks...

 

[Drivinincircles]

Damn dude, didn't you keep track of the deposits to your account. That's all you need. That's the revenue that Uber paid you. End of story. You didn't need to go there. Any discrepancy in the 1099 is Uber fees, 100% deductible. Your deposits are proof of that. By IRS standards you file sole proprietorship on Uber Revenue and deduct expenses from that. Too EASY!!!!!

Oh, I've Kept track of my deposits

!099 was for around $2000 OVER the total of (Weekly payout, Rider fees, Incentives and Referral.)

So are you saying that I should have to right off a fictitious number?

I went there on a Friday and was told to come back that to meet with the CSR (Connor) on that Next Tuesday.

Yep 99.99999 percent of CSR's are clueless by design.

I filled for an extension so I could have time rectify the situation.

 

[Drivinincircles]

don't know, but i just can't help but feel we're not getting the full story here.

Not enough detail?

I think the only thing I left out was the greeter is of Haitian or Caribbean decent, and the video of him making threats.

 

[Drivinincircles]

I am in no way justifying the run around and later aggression received by this guy, but I believe that aiming a phone camera at someone in the Uber office was a catalyst in escalating this situation.

CSR Matts actions of asking me to get out, While I was doing exactly what I was told were my options was the catalyst for me attempting to start my phone.

 

[Drivinincircles]

Here's the video of the Uber employee (greeter) or whatever his position is, threatening he knows where my family lives.

 

[Drivinincircles]

File a form 8275 with your tax return. This allows you to make a position on the tax return. That's all you need to do. If you get a correspondence exam, just show them your bank statements and you will be fine.

Thank you, for the advice. downloading the form now.

 

[Drivinincircles]

Yep,everybody we deal with is a contract employee.In dallas they got two office one filled with contract employess,that the office all driver go to for support question,And right near that office is the the real uber office is,that where the general Manger of uber dallas is,you are not allowed in that office

Might be the same in Las Vegas, but the Uber office where the managers are is in a room inside the uber offices.

 

[Drivinincircles]

I know what you mean, however there's no reason to make it up. The offices are on edge. I think this happens often unfortunately.

IMO they are extremely paranoid, for reasons that are pretty clear. The way they have decided to conduct every aspect of day to day operations.
I'm not sure if they do this in every city, but I am fairly certain that they manually change the parameters of the Surge pricing day to day.
This could be considered price fixing, also not allowing all to have the same to have access to driving incentives.
even going as far as to hire an former CIA agents to investigate a plaintiff his family business associates in an upcoming Anti-trust law suit.

http://www.theverge.com/2016/7/10/12127638/uber-ergo-investigation-lawsuit-fraud-travis-kalanick

 

[Drivinincircles]

Greeting from Dallas !

Our PSC is closed today, due to recent events in Downtown.

Your appearance here under similar circumstances would have drawn even more attention.
I can't help but think how this would have played out in our neck of the woods.
The ambush shootings occurred only blocks from UBER's office. Everyone's on edge.

Okay, so for the record.....when visiting the Uber Greenlight Hub,
Do Not:

1) go in wearing khaki fatigues and duffle bag.
2) speak to the guy you always talk to, even though we can't see him
(he's there though, always, trust me. He never leaves. He's right there.)
3) overtly record the goings on inside the office, they no likey.
(use a hidden cam, like on BangBros.)
4) most important, do not kick the employees, even a little bit.
Yes, they are human and can feel pain. Try not to touch them.

If you are crazy anyway, no one will be able to prevent you from doing
whatever you you intend to do. Just keep it on the down low.
If you tell everyone beforehand, they wont let you in the door
and you'll spoil the whole 'film at eleven' thing. We get bored easily.

...what, too soon? ya' probably right......

I'm a big fan of laughing, and some of these are funny, 1 and the last paragraph maybe not as much.

 

[Drivinincircles]

I have a feeling that the OP will trespass his way into the greenlight back room to speak to Taylor or Matt regarding his deactivation and won't take a No for an answer. At least he managed to resolve his 1099 issue and won't receive a faulty one ever.

I've always found pretty easy to work with her in SF. You might want to email corporate rather than going through your local office.

When I emailed corporate, I received an email from a CSR Victoria saying that she would call me the following day. of course the call never came.
it got kicked to Joshua at the Las Vegas Office and I received the deactivation email.

 

[Drivinincircles]

I have a feeling that the OP will trespass his way into the greenlight back room to speak to Taylor or Matt regarding his deactivation and won't take a No for an answer. Atleast he managed to resolve his 1099 issue and won't receive a faulty one ever.

I wonder if I can go to Goodwill since its in the same parking lot of the Uber strip mall?

 

[Drivinincircles]

Yea but after he puts his hands on u , I would put the camera right on and sue the shit out of them , uber is scamming drivers

Totally agree about the scamming. then there is the bigger part of it where they are selling or will be selling both the Driver and Passenger analytics for probably more than their cut of the fare. much like in the way apple maps figures out automagically where you spend the majority of your time is HOME and where you spend 8 hours assumes is work. the profit off of this type of data is the big money, and we are paying for the collection of it.

 

[Drivinincircles]

I think there's wrong all around. OP was asked to leave and didn't, that's criminal trespassing. Escalating the situation with the camera didn't help although I agree with his reasoning for wanting to start recording. Physical contact by the employees was wrong, and I can't really blame OP for responding in turn.

For sake of argument/analysis, assuming the 1099 was indeed incorrect and not misinterpreted as others have suggested, that sucks. Uber is not likely going to be helpful as OP found out the hard way. The IRS instructs you to contact payer for a corrected 1099. I'd have gone through Uber's awful email system, gotten no response or runaround, recorded those responses, then filed the IRS statement that your issued 1099 was incorrect along with your documentation of how you've determined that and Uber's (lack-of) response.

Of course, I don't have an Uber office anywhere close to where I live. Probably a good thing, I'd be in there emotionally screaming at people near daily instead of revising my emails drafts about 10 times to get to a more professional response

I think your understanding of what criminal trespassing means is quite a bit off, since I was instructed to A. come to meet with Conor Filley no that day. B. Instructed by CSR Matt to email Uber and/or the IRS.

Since I was a business partner of Uber and it's partners, Under Nevada AB 90 both Matt and the Greeter, Committed the crime of Battery in which I had every legal right to defend myself with equal force.

 

[Drivinincircles]

For sure it was the greeter in this video. All this could have been avoided if he left the office when they told him they can't help him at the office. Why are you still sitting there and sending emails? Obv they were so annoyed with this guy that they didn't wanna deal with him anymore.

I was sitting there writing an email to support, Since that what I was Told by CSR Matt to do. So, Just following orders.
They didn't say can't help me , but told me to come in, which is a 25 min drive, to get it straightened out.
I agree they were annoyed, but by the fact that there was a large mistake made on my 1099 and they shouldn't have to fix someone elses problem and they just thought I wouldn't show up.

 

[Drivinincircles]

when people ask you to leave their property, you leave. and you shouldnt have been airing your dirty laundry about unpaid trips at the counter of the uber office for anyone to hear. and then you try to start filming the guy when he told you to leave? lol, you are a whackjob dude. Uber definitely does not have time for people like you.

You do realize that I wasn't airing "MY" dirty laundry at the counter about unpaid trips, Right? I was asked to show up on that Tuesday by the CSR, then was told that my options were, to email support through the app or email the IRS which is what I was doing in complete silence.

Starting the Camera, was merely to try to protect my rights, which ultimately are the same rights as you have.

I would like your thoughts of how when Uber doesn't credit your account for rides given, you end up getting paid for them?
just wait and hope?

Uber definitely doesn't have time for people like me? what Honest? with Integrity? a high rating 97.5% 5 stars out of 1800?
that makes sense. since two weeks before, I was asked if I would be interested on being on the Driver Review panel.

 

[Drivinincircles]

So do you truly feel that you did everything correctly in this situation and Uber is being unreasonable for deactivating you?

You really should have seen this coming. Uber does a fair amount of jerking its drivers around, but not sure there is any imaginable circumstance where you could put your hands (or feet) on an employee and remain employed, in any work environment.

I truly feel that I had done everything correct in this situation, yes. Any occasion that I had to bring up an issue , I did it with complete respect and kindness, I know that there's bookkeeping errors, especially, when your dealing with a massive amount of transactions.
it's not like a incorrect 1099 is the biggest issue that I've had to spend time trying to get rectified.

I can't say that I was treated with the same respect as an Uber "Partner" and from prior stories of others, maybe I should have known.
But I like to give people the benefit of the doubt.
As any partner should expect their partnering company to reasonably investigate any issue, even if it is a just a few thousand dollars.
after some investigation the overstated 1099's are a much larger nationwide problem and they know it, but I was unaware of that at the time apparently "guilt breeds resentment" .

well here is the reasonable situation:

When someone commits battery upon someone, especially in the workplace (Nevada AB 90)( which states that even raising a hand to a co worker is considered battery) you have the right to defend yourself with equal force. which I responded with much less, to make space to leave.
which is what any reasonable person would do.
and then have threats made against my family.

and with any workplace they are obligated to do an investigation, I would welcome one of Me, Joshua Conor, Matt, Reed and the Greeter.
which was told was going to be started by a phone call from Victoria. but Joshua Swept it under the rug to protect his staff.

Yes, deactivation was their choice, but not a legal one. it was clearly in retaliation for me the partner asking for help with a legitimate question, which they clearly escalated, in hopes that I would give up. or "Bullying"or "conduct of regular business" as defined in Nevada AB 90.

My intent with sharing this on the forums, was not to get my privileges to drive for Uber back,
Meeting different people from around the world was awesome, I enjoyed it. had great conversations with thousands of people.
but to bring awareness that Uber may not treat it's drivers very well on a nationwide level and i'm sure there is much more that will come that isn't so pretty.
but theres no oversight at the local level, especially in Las Vegas where the Uber manager,
I believe thinks he has a staff of henchmen he commands to do his dirty work.

 

[Drivinincircles]

I think you see now, unfortunately, that the office does not like to be accused of anything. You pressed them hard, very hard. You can be completely right, and they don't have to do anything. I would suggest, just to make the ordeal worthwhile to contact your AG office and file a complaint. This is a labor issue regardless if you are an independent or employee. They will look at anything Travass related. I thought you meant that Travass claimed you were paid more than you were on the 1099?

I'm not sure if I have this right but It looks like you're claiming that you're owed money? If you are owed money you must have some proof. There are several drivers around who are claiming to be missing funds or see adjustments made with no basis. If that's the case you definitely need to contact the AG office. If I'm wrong there are others reading this who need to know. Take screenshots of your trips.

I am not nor was I ever was claiming that I was owed money.

Here is how it breaks down, from my understanding.

What an Uber driver 1099 contains.
total of:
A.) everything that was paid into my bank
Uber's cut
Rider fee
incentives
driver referral payments.

Correct?

So the 1099 that I received is that total + almost $2,000

so I should pay taxes on, or write off an additional amount?

I was merely asking for a corrected 1099 that reflects the total of A.

After going through everything my records and my trip history, that extra amount is nowhere to be found.

should have been simple, Right?