Hi guys, Something very strange is happening to me. in past 72 hours i have received 4 reports, now i have 6 f***in reports and i feel so insecure. to things happened by the way during this 3 days:
on Sunday i made a mistake, i accepted a ride request and instantly started the trip while the pax was far away from me. i contacted the guy, did apology, and told him i will cancel the ride and uber will refund you within 2-3 days. the guy was happy and said no problem. then when i told same to uber, they refunded the guy, and replied me nicely that thanks for your honesty and bla bla.
today morning i received a uber pool request, the lady which was my first pax, made me wait in front of her house for 5 minutes, I had no other pax to pick up at the moment and i already flagged for for low accept rate. so i waited for her. she came with 4 piece, 3 bag and 1 box. i put the box in the trunk and asked her if she want to put other bags there also, she said no. then when i started the trip i figured out that she didn't enter the address correctly, only eglinton west. i asked he which number you want to go, can you enter it on the app? she said number 32. i entered it on my gps device. then i received another ride request. i picked him up and doped him and then asked her, you were going to number 32 eglinton, right? she said yes, it is eglinton and allen road!! wtf! number 32 is going to be near yonge intersection. i didnt even talk to her, just corrected my gps and headed there. you know there is a construction at eglinton and allen road. she wanted to go to ttc station i guess, and i was heading east. right at the intersection she asked me to stop. i said i cannot stop here you have box in the back and there are cars behind me. then i stopped in 10 meter after that. i reported her to uber and rated her 1.
now on Sunday i have received 2 reports , 1 for navigation, and for professionalism: attitude. today i have received 2 more: 1 for professionalism: attitude and 1 vehicle quality::appearance/cleanliness
WTF is this shit? i was so kind to her. corrected her destination without even telling her, opened the door, carried her box to the sidewalk, gave here mint, all despite that she was a shitty poo pax, right? what else should i do? now i have 6 reports!! 4 of them in past 3 days.
and that 2 of reports is professionalism: attitude. I'm always kind and gentle to every pax, if they are shitty, i dont say anything to them but "its alright", "its ok"and smile but i give them 1 star and may report them after i drop them off.
and the cleanliness thing! i took my car to luxury car wash just on last Friday, i heard a lot from people that my car looks like new and smells good (it is 2009 though).
yesterday when i received the first two reports i went to Scarborough office, to ask about reports and the insurance issue. the guy said reports are just feedback, it tells you what is wrong, and while you dont repeat them its not going to be serious issue especially when my rating is not very bad (4.67) and it is above the average. but today i received 2 more reports.
I was a courier service a while ago, i leaved that job because i had a very low income there. but now i feel so insecure with uber. I dont know, maybe uber staff want to kick me out as i had too many communications with uber, at least 2 times s a week i contacted uber for different issues.
or something may changed in ubre riders app (i dont have and never used) which may when riders rate anything less than 5 star they have to put a reason for that?! or uber picked me up and surveyed my paxes as s a 'case study'?!?! do i need a psychiatrist now? why i receive 2 reports daily!? whats wrong with me? should i find a new job? if you have same experience with these reports/feedbacks i appreciate if you let me know
on Sunday i made a mistake, i accepted a ride request and instantly started the trip while the pax was far away from me. i contacted the guy, did apology, and told him i will cancel the ride and uber will refund you within 2-3 days. the guy was happy and said no problem. then when i told same to uber, they refunded the guy, and replied me nicely that thanks for your honesty and bla bla.
today morning i received a uber pool request, the lady which was my first pax, made me wait in front of her house for 5 minutes, I had no other pax to pick up at the moment and i already flagged for for low accept rate. so i waited for her. she came with 4 piece, 3 bag and 1 box. i put the box in the trunk and asked her if she want to put other bags there also, she said no. then when i started the trip i figured out that she didn't enter the address correctly, only eglinton west. i asked he which number you want to go, can you enter it on the app? she said number 32. i entered it on my gps device. then i received another ride request. i picked him up and doped him and then asked her, you were going to number 32 eglinton, right? she said yes, it is eglinton and allen road!! wtf! number 32 is going to be near yonge intersection. i didnt even talk to her, just corrected my gps and headed there. you know there is a construction at eglinton and allen road. she wanted to go to ttc station i guess, and i was heading east. right at the intersection she asked me to stop. i said i cannot stop here you have box in the back and there are cars behind me. then i stopped in 10 meter after that. i reported her to uber and rated her 1.
now on Sunday i have received 2 reports , 1 for navigation, and for professionalism: attitude. today i have received 2 more: 1 for professionalism: attitude and 1 vehicle quality::appearance/cleanliness
WTF is this shit? i was so kind to her. corrected her destination without even telling her, opened the door, carried her box to the sidewalk, gave here mint, all despite that she was a shitty poo pax, right? what else should i do? now i have 6 reports!! 4 of them in past 3 days.
and that 2 of reports is professionalism: attitude. I'm always kind and gentle to every pax, if they are shitty, i dont say anything to them but "its alright", "its ok"and smile but i give them 1 star and may report them after i drop them off.
and the cleanliness thing! i took my car to luxury car wash just on last Friday, i heard a lot from people that my car looks like new and smells good (it is 2009 though).
yesterday when i received the first two reports i went to Scarborough office, to ask about reports and the insurance issue. the guy said reports are just feedback, it tells you what is wrong, and while you dont repeat them its not going to be serious issue especially when my rating is not very bad (4.67) and it is above the average. but today i received 2 more reports.
I was a courier service a while ago, i leaved that job because i had a very low income there. but now i feel so insecure with uber. I dont know, maybe uber staff want to kick me out as i had too many communications with uber, at least 2 times s a week i contacted uber for different issues.
or something may changed in ubre riders app (i dont have and never used) which may when riders rate anything less than 5 star they have to put a reason for that?! or uber picked me up and surveyed my paxes as s a 'case study'?!?! do i need a psychiatrist now? why i receive 2 reports daily!? whats wrong with me? should i find a new job? if you have same experience with these reports/feedbacks i appreciate if you let me know