[Michael - Cleveland]

When you rely on somebody else to get you somewhere on time, you better damn well be sure you get there early cuz anything can happen.

Doesn't matter if you're relying on someone else or transporting yourself - anything can happen. The difference is that when you rely on someone else and something happens, at least you can blame THEM instead of yourself, lol

 

[harcouber]

Well you said it, that's what needs to happen we all need to become employees, at that point all will learn to be professional or get fired I'm speaking as a customer and a driver, years ago my mother had an appointment an important doctor's appointment she didn't make it to her appointment because of a clown Uber driver she had to reschedule for the following month, what if this was a life-threatening appointment, so yes we all need to become employees.

That's on your mom. Unless you can prove that the Uber driver did something to cause her to be late.
Did the Uber driver pick your mom up and then on the way stopped to have lunch????

I had a passenger just this morning complain to me ..... " I have been trying to get an Uber for more than an hour, and now I am very very late for work. " .... I politely informed that that " Ma'm I just received the request to pick you up, TWO MINUTES ago. I arrived on time. I am truly sorry for whatever problems you have in the last hour, but I had nothing to do with that. " .... She apologized and asked me to wait for one minute.
I waited, she came right back, apologized again and gave me a $10 tip.

 

[harcouber]

I think many of the stories related here are just that ..... stories.

Fictional bullshit that people make up to back their asinine assertions!

 

[W00dbutcher]

I think many of the stories related here are just that ..... stories.

Fictional bullshit that people make up to back their asinine assertions!

most time the replies are what's real.

 

[painfreepc]

That's on your mom. Unless you can prove that the Uber driver did something to cause her to be late.
Did the Uber driver pick your mom up and then on the way stopped to have lunch????

I had a passenger just this morning complain to me ..... " I have been trying to get an Uber for more than an hour, and now I am very very late for work. " .... I politely informed that that " Ma'm I just received the request to pick you up, TWO MINUTES ago. I arrived on time. I am truly sorry for whatever problems you have in the last hour, but I had nothing to do with that. " .... She apologized and asked me to wait for one minute.
I waited, she came right back, apologized again and gave me a $10 tip.

It's on my mom that the Uber driver pulled up to the door looked at my mom directly in the face look at the Walker canceled and drove away, do me a favor go F yourserlf.

 

[MotorGal]

yes, they do (and have, for the cost of parts) because that's what friends and neighbors do. We take care of each other.
Please - stop thinking. lol
(and I'm glad you don't live next door to me)

RIGHT. They take care of “each other”. They expect something in return (and when it doesn’t they are no longer a friend or they are a badly talked about neighbor).

 

[Steven Seagull]

I like to put the phone back into the passengers hands as often as possible. Again, on MY time. I collect the $15 from Uber, I almost always get a 20 spot from the very happy passenger. Most of the times....it seems like I'm dealing with $1200 i-phones.....and I know that a lot of folks do have the insurance.....but.....for those that don't.....losing a $1200 possession because of a momentary lapse is grievous, and I wouldn't want to be in that position.

It really is worth it to go out of your way to return valuable items. I got $100 from a rider for returning his phone the same day.

 

[Mozart27]

Do you not realize all the riders you pick up are not “your” customers? Each rider is a customer of Uber’s. You are only providing the action needed. The ride from A to B. If you sit there like a robot without a word you did your duty. If you talk or other on top of that, it is a negative or a positive. You may believe you’re going over and beyond in your service job, but the reality is you are only the transporter. You are not getting a loyal customer for yourself- you helped Uber get or continue helping their customer.

Main point: you do not have to anticipate “anything” other than getting them from A to B. Only anticipate other cars, people, bikes, scooters etc. and the occasional decision should you need to put them out due to bad behavior.

The rest: just be yourself. No promotion involved.

It's sad how small you guys think....

You can, in fact, create loyal customers from a positive interaction. Give the person a card with your info. Whether it be your own private car service, or another small business you are trying to get off the ground. (I promote scentsy, and someone in my home makes stickers.)

A private car service it great...think about it. For every $1 Uber/Lyft is charging the pax, you are on making 50-70% of that. Go ahead and ask the pax for that same $20 they got charged, and eliminate the middle man. It is your business, the ride-share service is just your dealer. (Same as semi truck drivers. Whether they drive a company truck or their privately owned truck. They then reach out to a third-party dealer/dispatch service to find loads!)

With you logic: a server at a restaurant should be a robot and only serve food. "Don't worry about customer loyalty. It's not your restaurant."
No, it's your personality that draws them back (ideally looking for you personally), looking to get good service. And with good service comes a good tip. And their continued patronage is how you continue to get a check.

But no, please continue with your current mentality and see how far it gets you...

 

[painfreepc]

It's sad how small you guys think....

You can, in fact, create loyal customers from a positive interaction. Give the person a card with your info. Whether it be your own private car service, or another small business you are trying to get off the ground. (I promote scentsy, and someone in my home makes stickers.)

A private car service it great...think about it. For every $1 Uber/Lyft is charging the pax, you are on making 50-70% of that. Go ahead and ask the pax for that same $20 they got charged, and eliminate the middle man. It is your business, the ride-share service is just your dealer. (Same as semi truck drivers. Whether they drive a company truck or their privately owned truck. They then reach out to a third-party dealer/dispatch service to find loads!)

With you logic: a server at a restaurant should be a robot and only serve food. "Don't worry about customer loyalty. It's not your restaurant."
No, it's your personality that draws them back (ideally looking for you personally), looking to get good service. And with good service comes a good tip. And their continued patronage is how you continue to get a check.

But no, please continue with your current mentality and see how far it gets you...

And this mentality is why occasionally you get crap service when you walk into a brick and mortar store because the people assisting you have the attitude it's not my store I'm not making the money off of this, and not realizing if they give good service I will return maybe even recommend the store to others and they continue to get a paycheck.

 

[Mozart27]

If all drivers just did nothing but drive - no talk, no smiling, no frowning, no reminders of iPhones, nothing else, they did their job.

If you think you’re in the service industry or customer service business, you are wrong. That is your assumption; that is your rider’s assumption. It is not fact. It is not what Uber “requires” you to do in order to use their app. You could even say you are being exploited.

You know that, because you aren’t called in for a performance review and getting higher pay than the boring guy or gal because you have personality or better driving skills or a better, cleaner, car. You are not even building a record to quote from, should you apply for another job. Unless you think “John plays great tunes” is going to help you.

Nope. All you really get is pay to pick up and drop off. The only improvement is how many miles and minutes you get in. You may get more tips or you may not than the driver that does nothing else besides a safe drive. That could be “you” or it could be “just the type rider” you get.

Some think great service, tip. Some think: sad they have to drive at night, tip. Some just automatically tip.

THE only thing you can really do with being a driver “over and beyond” is to truly make a friend you will see on a different basis time after time or add to your other customer/lead list for that other job you are hopefully doing on the side.

You are wrong about not being under a performance review. We are rated after EVERY SINGLE RIDE. This rating is based on the customer's experience with you. Based on 'driving, courtesy, cleanliness...etc.' At any time you can be rated poorly. If you are rated 3 or under (just like we can for the pax; and yes Uber and Lyft vary), you will never be matched to that pax again. Do this enough, and you essentially get blacklisted from all the pax in your area from getting paired. Then you may have to drive further to get a match. IF your rating drops below a certain threshold, they can and will suspend or expel you from using the app at all. And then you say 'bye-bye' to your income.

But please, keep doing what your are doing... It may not be immediate but you will eventually 'drain the well dry' for yourself.

 

[W00dbutcher]

You are wrong about not being under a performance review. We are rated after EVERY SINGLE RIDE. This rating is based on the customer's experience with you. Based on 'driving, courtesy, cleanliness...etc.' At any time you can be rated poorly. If you are rated 3 or under (just like we can for the pax; and yes Uber and Lyft vary), you will never be matched to that pax again. Do this enough, and you essentially get blacklisted from all the pax in your area from getting paired. Then you may have to drive further to get a match. IF your rating drops below a certain threshold, they can and will suspend or expel you from using the app at all. And then you say 'bye-bye' to your income.

But please, keep doing what your are doing... It may not be immediate but you will eventually 'drain the well dry' for yourself.

Now why would you go and tell them that.
We're trying to cull The Herd not give them insights to staying.

 

[MotorGal]

It's sad how small you guys think....

You can, in fact, create loyal customers from a positive interaction. Give the person a card with your info. Whether it be your own private car service, or another small business you are trying to get off the ground. (I promote scentsy, and someone in my home makes stickers.)

A private car service it great...think about it. For every $1 Uber/Lyft is charging the pax, you are on making 50-70% of that. Go ahead and ask the pax for that same $20 they got charged, and eliminate the middle man. It is your business, the ride-share service is just your dealer. (Same as semi truck drivers. Whether they drive a company truck or their privately owned truck. They then reach out to a third-party dealer/dispatch service to find loads!)

With you logic: a server at a restaurant should be a robot and only serve food. "Don't worry about customer loyalty. It's not your restaurant."
No, it's your personality that draws them back (ideally looking for you personally), looking to get good service. And with good service comes a good tip. And their continued patronage is how you continue to get a check.

But no, please continue with your current mentality and see how far it gets you...

You and Painfreepc….

I made it at 5th grade reading level, just especially for you and those at your reading level (and mentality)

#1 go “read” and make sure you understand. I even posted a reading course you can take to learn “how” to read and understand
#2 because you “can” act like a robot (plain, not really talk, not help extra etc.) doesn’t mean you “act like a mean rude person”
#3 look up definition for independent contractor
#4 read again what I’ve said
#5 a waitress is an “employee” hired for their service AND personality
#6 The riders are NOT “your” customers
#7 tried to help ya, but you refuse to see the light
You poor things. 😂

 

[MotorGal]

You are wrong about not being under a performance review. We are rated after EVERY SINGLE RIDE. This rating is based on the customer's experience with you. Based on 'driving, courtesy, cleanliness...etc.' At any time you can be rated poorly. If you are rated 3 or under (just like we can for the pax; and yes Uber and Lyft vary), you will never be matched to that pax again. Do this enough, and you essentially get blacklisted from all the pax in your area from getting paired. Then you may have to drive further to get a match. IF your rating drops below a certain threshold, they can and will suspend or expel you from using the app at all. And then you say 'bye-bye' to your income.

But please, keep doing what your are doing... It may not be immediate but you will eventually 'drain the well dry' for yourself.

Yeah, I’ll keep doing what I’m doing. My rating varies between 4.3 and 4.5. I think I’m gonna be okay. I’ve done this off and on for 6 years. Was trying to help you people but you just can’t understand anything.

 

[painfreepc]

#2
I've had drivers like that and they all get 1, 2 or 3 stars and no tip, that's the rating system in action.

 

[Volvonaut]

#2
I've had drivers like that and they all get 1, 2 or 3 stars and no tip, that's the rating system in action.

Not the sacred 2 star!

 

[Mozart27]

It's on my mom that the Uber driver pulled up to the door looked at my mom directly in the face look at the Walker canceled and drove away, do me a favor go F yourserlf.

I agree with you 100%! But you didn't really give a clue or specify in your previous post, that the uber driver did not fulfill the trip.

And yes, this MotorGal person has made a lot of assumptions and insertions on this thread. And she has no heart. Might want to let the 'tin man' know about this one 😆 .

 

[Michael - Cleveland]

RIGHT. They take care of “each other”. They expect something in return (and when it doesn’t they are no longer a friend or they are a badly talked about neighbor).

you might consider moving to a better neighborhood - or being a better neighbor.

 

[SuzeCB]

Drunk couple (smelling like they just showered in alcohol) left their phone in my car. Next passenger pointed it out.

I went straight to 7/11 and bought foil. I should have already had some in car for the next time phone left. Wrapped it 2 or 3 layers and worked like a charm. No find my phone annoying ringing. No person showing up at my door. Just peace and quiet.

Had gone home about 3:30 am and went to bed.

Woke up and I had emails and calls about lost phone from passengers and Uber.

I ended up in long explanation to Uber that 1) they are not to give out my personal number and 2) I’ll just take to their hub Monday

Why? Because with Uber’s messages, phone calls it takes to riders, text messages, plans to meet, then not able to take long rides, missing surges, possibly replanning meet, the time, the expense, etc. All that coming to around 2 hours making me lose $30 at minimum per hour if I was doing what I planned when it has anything to do with Uber (driving). A total of “around” $60.

I strongly suggested they quit telling riders the little driver will be happy to return their phone for $15!

If the phone is important, keep it in the purse they won’t leave behind, keep In phone holster close to their body, glue it to their hand.

But Uber should never assume drivers are so stupid as to give up their 2 hours (in total) of returning a phone for less than $60.

I hope other drivers are looking out for their business income as well as personal life.

Note: I didn’t use all these exact words

Just so you know...

Uber doesn't return the stuff you turn in at the GLH. Try finding one single person that got something back that the driver dropped off to Uber.

If you want to make a better effort, try the local police, and get the precinct info to the pax, and make sure you get a receipt. You can show the receipt to Uber for your $15. If the pax doesn't pick it up in a month or so, many areas will consider the item yours. You can pick it up using the receipt, and the cops will give you something to say it's now yours... useful for getting phones unlocked so you can use or sell them.

 

[sinious]

Uber took almost 45 min locating the trip I clearly had to select to report a missing item. Why ask what trip, then go to support and deal with a Walmart greeter quality support agent who continuously asks to verify which trip the phone I found was from?

After failing hardcore finding a trip I told the address to, name of the person, that it was 49min ago, not my last ride but the one before that, this idiot kept asking me questions so he could locate the trip.

Bunch. Of. Untrained. Monkeys.

I always return phones, despite obvious popular refusal here. He was late for a wedding, I was close enough, gave me $20, Uber gave me 15, but it took an hour because Uber support can suck. Realize if the agent is a total noob and ask for supervisor. That supervisor got me the $15 in 4 minutes. Guy has cell back. $35 is not a great price but I don't need bad karma.

And my phone was recently stolen and I had to buy a new phone and do hours of reinstall, setup, login over almost 200 apps. So I feel for anyone losing a phone, regardless they left it.
I sure as HELL would never forget mine in a car. 0% chance on that.