[Grahamcracker]

No. Riders are paying customers (income) to be maximaxed. Drivers are costs to be minimized.

I am aware of that. I'm saying it needs fixed. I shouldn't have a drunktard evaluate my job performance.

I still vote 2 sided rating system.

 

[Julescase]

I see no reason why a driver should not be able to consider the tip just as I see no reason a passenger should not be able to consider the rating received from the driver. If we want to stop retaliation though we should stop it on both sides as tipping is not required.

Tipping in the USA is standard on any service that was satisfactory; for those saying they drive for the pure pleasure of it (lol) and they feel warm and fuzzy inside from 5-stars and a "Great Conversation!" Badge, I call BULLSHIT. We live in a tipping culture, period. I always tipped when taking taxis - a $20 tip on the $65 ride to the airport that I've taken for 18 years while living in LA. Taxis were always grimy, the ride was treacherous, cabbie often rude, music hideous, smell offensive, BUT IF YOU ARE A DECENT HUMAN BEING, YOU TIP, FFS! They're driving a cab - tips are how they get by. That is how people with service jobs EARN THEIR MONEY. We all know cabbies don't get to keep their full fare, hairstylist don't keep the full cost of what you pay to get your hair done, wait staff make next to nothing per hour and tips are their earnings, and rideshare drivers give half of the fare to their boss:Uber or Lyft. Millennials these days are absolutely clueless and rude and for some reason, rarely tip. Their parents have failed big time. Created monsters. I can't wait until those people have service positions, I will never tip a millennial - ever - in any aspect of my life ever again.

I can't imagine what some of my idiot pax are thinking by not tipping. I provide a safe, friendly, clean, STELLAR service by driving them from Point A to Point B. I know my city backwards and forwards. I start every ride with a smile and a nice hello, I'm quiet if pax doesn't seem to want to chat, but I'll have a great conversation with pax if they're into it. I go above and beyond, (I'm not just saying that-many of my pax have left comments about the fact that I go above and beyond). I'll take the route they want me to take if they have a preferred route, I'm never rude, I try to help and make suggestions if they're tourists, and I go into EVERY ride assuming the pax will tip, since I can't do anything else beyond what I'm already doing. My car always smells delicious and I've had hundreds of pax tell me that.

The worst, rudest, most obnoxious pax are absolutely 100% the atrocious millennial 22-32 year old guys. Cocky, obnoxious, intolerable. Half The time these ding dongs tell me they'll tip me well in the app, and they literally NEVER ever do. Why the **** do you say it if you have no intention of doing it? I literally cringe when I realize pax is a millennial guy. Horrendous pax - the worst. I really wish that we could see a passenger's age when we get a ping, I would love to have that information prior to accepting any ride. I'd pass on ALL 22-32 year olds - men & women.

Best, most considerate pax: women ages 40-60. I'd say 80% of this group tips. They have manners and know how to treat people with respect. Etiquette is not a mysterious, unknown land of confusion to these gals. I love when I drive up and see a woman around this age as my pax.

Next best: 40-60 year old men and ANYONE over 65.

Then there are all sorts of "will they or won't they?" folks, you never know for sure with them.

The fact that tips aren't an automatic thing from everyone, assuming their ride was satisfactory, is simply baffling to me. Uber has ****ed this up and erroneously implied tips were either not necessary or already included. Both are untrue as we now know. Tipping should be a standard automatic thing unless something egregious occurs, ie: rude driver or disgusting car. Beyond that, if your ride is satisfactory, YOU SHOULD TIP YOUR DRIVER FOR GOD'S SAKE. Have some self respect and manners and tip your driver who safely navigates the dangerous streets and gets you to your destination in one piece. I hate pax who come up with excuses. If you can't afford to tip, you can't afford to Uber - take the GD bus. Just like if you can't afford to tip on your meal when you eat out, you shouldn't eat out. Tipping should be factored into your ride - think of it as part of the transaction when you use Lyft/Uber - since it's a fact of life and we live at a tipping culture. If you don't like living in a tipping culture, move to Italy.

And anyone who doesn't tip me gets 1-star. I do this to help my fellow drivers and I hope they do the same for me. When I see a low rated pax, I'm not going to accept their request because I assume that they are a non-tipper and/or an asshole. The rating system is the *only* way drivers can help one another and warn each other about crappy, cheap, annoying pax.

If pax want better ratings, it's simple: be decent human beings and tip your freaking drivers. That's it. That's all it takes - you just need to do what everyone should have been doing all along and tip your driver for the [ridiculously dirt cheap] service provided to you.

The End

PS: don't even get me started on the asshole pax who gives shitty ratings just to be assholes.

They also need to batch tips so that drivers can not rate based on tip.

But I *want* to know which passengers tipped me and which ones didn't. I give five stars to the people who tip like decent human beings should, and one stars to assholes that don't tip because they're cheap or have no manners or because their parents failed to teach them etiquette and basic human decency.

Why shouldn't drivers rate based on whether or not people tip them? What the hell else are they going to rate the passengers on? Your comment makes no sense whatsoever.

 

[IronMike60]

Tipping in the USA is standard on any service that was satisfactory; for those saying they drive for the pure pleasure of it (lol) and they feel warm and fuzzy inside from 5-stars and a "Great Conversation!" Badge, I call BULLSHIT. We live in a tipping culture, period. I always tipped when taking taxis - a $20 tip on the $65 ride to the airport that I've taken for 18 years while living in LA. Taxis were always grimy, the ride was treacherous, cabbie often rude, music hideous, smell offensive, BUT IF YOU ARE A DECENT HUMAN BEING, YOU TIP, FFS! They're driving a cab - tips are how they get by. That is how people with service jobs EARN THEIR MONEY. We all know cabbies don't get to keep their full fare, hairstylist don't keep the full cost of what you pay to get your hair done, wait staff make next to nothing per hour and tips are their earnings, and rideshare drivers give half of the fare to their boss:Uber or Lyft. Millennials these days are absolutely clueless and rude and for some reason, rarely tip. Their parents have failed big time. Created monsters. I can't wait until those people have service positions, I will never tip a millennial - ever - in any aspect of my life ever again.

I can't imagine what some of my idiot pax are thinking by not tipping. I provide a safe, friendly, clean, STELLAR service by driving them from Point A to Point B. I know my city backwards and forwards. I start every ride with a smile and a nice hello, I'm quiet if pax doesn't seem to want to chat, but I'll have a great conversation with pax if they're into it. I go above and beyond, (I'm not just saying that-many of my pax have left comments about the fact that I go above and beyond). I'll take the route they want me to take if they have a preferred route, I'm never rude, I try to help and make suggestions if they're tourists, and I go into EVERY ride assuming the pax will tip, since I can't do anything else beyond what I'm already doing. My car always smells delicious and I've had hundreds of pax tell me that.

The worst, rudest, most obnoxious pax are absolutely 100% the atrocious millennial 22-32 year old guys. Cocky, obnoxious, intolerable. Half The time these ding dongs tell me they'll tip me well in the app, and they literally NEVER ever do. Why the &%$@!* do you say it if you have no intention of doing it? I literally cringe when I realize pax is a millennial guy. Horrendous pax - the worst. I really wish that we could see a passenger's age when we get a ping, I would love to have that information prior to accepting any ride. I'd pass on ALL 22-32 year olds - men & women.

Best, most considerate pax: women ages 40-60. I'd say 80% of this group tips. They have manners and know how to treat people with respect. Etiquette is not a mysterious, unknown land of confusion to these gals. I love when I drive up and see a woman around this age as my pax.

Next best: 40-60 year old men and ANYONE over 65.

Then there are all sorts of "will they or won't they?" folks, you never know for sure with them.

The fact that tips aren't an automatic thing from everyone, assuming their ride was satisfactory, is simply baffling to me. Uber has &%$@!*ed this up and erroneously implied tips were either not necessary or already included. Both are untrue as we now know. Tipping should be a standard automatic thing unless something egregious occurs, ie: rude driver or disgusting car. Beyond that, if your ride is satisfactory, YOU SHOULD TIP YOUR DRIVER FOR GOD'S SAKE. Have some self respect and manners and tip your driver who safely navigates the dangerous streets and gets you to your destination in one piece. I hate pax who come up with excuses. If you can't afford to tip, you can't afford to Uber - take the GD bus. Just like if you can't afford to tip on your meal when you eat out, you shouldn't eat out. Tipping should be factored into your ride - think of it as part of the transaction when you use Lyft/Uber - since it's a fact of life and we live at a tipping culture. If you don't like living in a tipping culture, move to Italy.

And anyone who doesn't tip me gets 1-star. I do this to help my fellow drivers and I hope they do the same for me. When I see a low rated pax, I'm not going to accept their request because I assume that they are a non-tipper and/or an asshole. The rating system is the *only* way drivers can help one another and warn each other about crappy, cheap, annoying pax.

If pax want better ratings, it's simple: be decent human beings and tip your freaking drivers. That's it. That's all it takes - you just need to do what everyone should have been doing all along and tip your driver for the [ridiculously dirt cheap] service provided to you.

The End

PS: don't even get me started on the asshole pax who gives shitty ratings just to be assholes.

But I *want* to know which passengers tiped me and which ones didn't. I give five stars to the people who tip like decent human beings should, and one stars to assholes that don't tip because they're cheap or have no manners or because their parents failed to teach them etiquette and basic human decency.

Why shouldn't drivers rate based on whether or not people tip them? What the hell else are they going to rate the passengers on? Your comment makes no sense whatsoever.

What part of "tipping is not required" do you not understand. You are asking for a fee without additional service.

 

[Spotscat]

This is a little "outside the envelope" thinking, but bear with me here...

First, why should there even be a numeric 0.01 - 5.00 rating system for drivers and passengers? If you're a taxi or a bus driver, you don't know what kind of passengers you're going to have on board - they may be the greatest people you've ever met, or the biggest a-hole walking the planet. If you go into a restaurant, you don't know what the skill and attitude of the waiter/waitress is going to be - again, great person or a-hole, you don't know. Nor does the waiter/waitress know what kind of a customer you're going to be - someone who makes no demands and leaves a generous tip, or someone who is never satisfied with the food or service and doesn't tip.

So... do away with the numeric rating system completely. No more drivers rating passengers poorly because they don't tip, no more passengers rating drivers poorly because of some perceived slight - everyone gets "luck of the draw".

Then, change the system to a simple binary, black and white, thumbs-up or thumbs-down rating - "Yes, I would ride with this driver (or passenger) again", or "No, I wouldn't ride with this driver (or passenger) again".

Make any threat of deactivation based upon the percentage of "No" votes over the last 100 rides. If a driver has a 10% or higher "No" vote rating - that's when the company needs to start looking at the driver's performance.

Lastly, make the fare a passenger pays dependent upon them maintaining a satisfactory rating from drivers. If a passenger has, say, 25 rides and 10 of them have been "No" votes, don't kick them off the system, just raise their rate to 1.25X normal rate until it declines. If their negative rating continues to climb, so does the surcharge.

 

[NoPooPool]

What part of "tipping is not required" do you not understand. You are asking for a fee without additional service.

I would say every part of that statement is what most drivers do not understand. That was some utopian idea that Travis and his coherts dreamed up in their original business plan. Anybody with a brain that is actually working would know that at the dirt cheap rider rates, there is no part of the fare they pay that goes to a driver's bottom line. UberX and Pool rides add very little to a driver's net profit, not to mention, most of the Pool trips I have accepted and run usually turn out to be negative revenue to the driver after all expenses pertaining to that ride from start to completion. You must be a PAX that is merely defending the idea that tips are actually included. I do not even know why I am wasting my time posting a reply to your asinine notion that tips are not necessary or that they are included.

 

[ShinyAndChrome]

If driver's get deactivated below 4.6, riders should be as well. Ratings system is bullshit and one sided. It's very common that both rider and driver will low rate the other for a few dollars. Either the driver rates low for not tipping or rider rates low for a refund.

This is a little "outside the envelope" thinking, but bear with me here...

First, why should there even be a numeric 0.01 - 5.00 rating system for drivers and passengers? If you're a taxi or a bus driver, you don't know what kind of passengers you're going to have on board - they may be the greatest people you've ever met, or the biggest a-hole walking the planet. If you go into a restaurant, you don't know what the skill and attitude of the waiter/waitress is going to be - again, great person or a-hole, you don't know. Nor does the waiter/waitress know what kind of a customer you're going to be - someone who makes no demands and leaves a generous tip, or someone who is never satisfied with the food or service and doesn't tip.

So... do away with the numeric rating system completely. No more drivers rating passengers poorly because they don't tip, no more passengers rating drivers poorly because of some perceived slight - everyone gets "luck of the draw".

Then, change the system to a simple binary, black and white, thumbs-up or thumbs-down rating - "Yes, I would ride with this driver (or passenger) again", or "No, I wouldn't ride with this driver (or passenger) again".

Make any threat of deactivation based upon the percentage of "No" votes over the last 100 rides. If a driver has a 10% or higher "No" vote rating - that's when the company needs to start looking at the driver's performance.

Lastly, make the fare a passenger pays dependent upon them maintaining a satisfactory rating from drivers. If a passenger has, say, 25 rides and 10 of them have been "No" votes, don't kick them off the system, just raise their rate to 1.25X normal rate until it declines. If their negative rating continues to climb, so does the surcharge.

Agreed!

 

[tomatopaste]

Ever since you morons decided to put the pax rating in a more visible place, all of these pieces of shit millennial kids revenge rate faster than before, my rate has been on a dip ever since the changes and has gone down 0.03 already.

My last .01 loss was a ****** that was:

Drunk from the airport.
4.65 (what a surprise).
Decided to tell me to take a highway clogged all the way, request I ignored.
Laid on my sit as it were a bed with his feet on my sit, shoes on.

Gave him a 1 star and voila, dropped .01 on the spot.

Can't you morons simply reflect their new rate AFTER they rate the driver? Also, if they stack 2 unrated trips by taking another trip, GET RID OF THE OLD TRIP's rating window.

Kudos on &%$@!*ing allowing pax to have the same ability as us to re-rate after placing their first rate, I am sure that will make their revenge rating even easier.

Why is there such little thought put into these company's app design? At least complaining about these sort of scenarios to Lyft instantly allows the CSR to change the rating, Uber CSR throws a canned response and pat you on the back.

Btw the whole "ratings do not reflect instantly" thing is bullshit at the highest level.

Uber uses ratings as a weapon against drivers. They use ratings as a stick in lieu of compensation

 

[Uberfunitis]

A tip by definition is voluntary and not required, that is the bottom line. There are some people who will tip nobody even those who others believe should be tipped and than again there are even some who tip almost everyone they come in contact with, either way it is not a requirement to tip and never is.

Some jobs get more tips than others uber is just a job it seems that people rarely tip for, and there is a reason for that and it mostly revolves around the passenger not getting anything extra for tipping for the most part so there is no incentive to tip. Some are trying to tie ratings to tips but that is a really horrible idea as it makes the ratings useless for the majority who try and use them to determine who will likely damage their vehicle or put the drivers life in danger.

Lastly, make the fare a passenger pays dependent upon them maintaining a satisfactory rating from drivers. If a passenger has, say, 25 rides and 10 of them have been "No" votes, don't kick them off the system, just raise their rate to 1.25X normal rate until it declines. If their negative rating continues to climb, so does the surcharge.

I would imagine that most drivers would no vote the majority of their passengers so that there would be more surcharges.

 

[Spotscat]

I would imagine that most drivers would no vote the majority of their passengers so that there would be more surcharges.

Then add a measurement to the matrix where if a driver is giving an excessive number of "No" ratings, they're deactivated.

The idea is to prevent retaliatory ratings by passengers against drivers for obscure reasons, and to prevent drivers down-rating passengers because they don't tip. Keep the existing part of the ratings system where any 1 star rating means the passenger and driver will never be matched again, and let the system work.

If a passenger refuses enough drivers, they eventually won't be able to get rides because they've taken themselves out of the pool of available drivers, and vice-versa.

 

[Julescase]

If driver's get deactivated below 4.6, riders should be as well. Ratings system is bullshit and one sided. It's very common that both rider and driver will low rate the other for a few dollars. Either the driver rates low for not tipping or rider rates low for a refund.

What part of "tipping is not required" do you not understand. You are asking for a fee without additional service.

Do you understand what "service jobs" are? They're jobs where the person providing a service usually doesn't make an hourly fee (Rideshare drivers, waitstaff, hairstylists, cab drivers, etc) and they provide a service (driving around and getting people from Point A to Point B, serving people food/drinks, cutting and coloring hair, etc)

In this country, it's standard practice and considered common courtesy to tip those in service positions. How there is any debate from people on this site on the issue is baffling. Any adult with a shred of human decency and some basic etiquette knowledge knows to tip their drivers. My hairstylist expects a tip, cab drivers expect a tip, Hotel cleaning staff expect a tip, waitstaff expect a tip, and Uber/Lyft drivers SHOULD expect a tip. Uber erroneously implied tips were included and/ or unnecessary for their drivers, and that never should have been the case.

We need to educate those who use Uber to make it clear tipping should be the norm, period. Some people know this fact already but some people like you, millennials (let me guess- you're between the ages of 22-34?), cheapskates, ignoramuses, and clueless folks still, for some reason, insist on insulting riders providing the service of driving your asses around for dirt cheap prices by not tipping and thinking it's ok. It's not, and I'm going to 1-star everyone who doesn't tip so at least OTHER drivers are forewarned. And I really hope other drivers do the same for me.

What part of "tipping is not required" do you not understand. You are asking for a fee without additional service.

I'm still baffled by your statement- who is saying "tipping is not required" ? No one is saying that. And the SERVICE is the ridiculously inexpensive ride. Which part are you getting confused about here? It's like there's a disconnect and I'm not sure where your thinking comes from.

 

[Rakos]

I have noticed pax...

That requested the ride....

Apologizing for others in the group....

In order to not get down rated...

The poor guy was almost on his knees....

As the other guy was walking away...

Yelling curse words because he was drunk...

Rakos

 

[Trafficat]

I have noticed pax...

That requested the ride....

Apologizing for others in the group....

In order to not get down rated...

The poor guy was almost on his knees....

As the other guy was walking away...

Yelling curse words because he was drunk...

Rakos

Unfortunately, it is usually the other way around for me. Drunk guy is the name on the account. Drunk guy is cursing me out, his wife apologizes for him, he walks out, gives me a low rating and I low rate him too. The wife apologizing is a lovely gesture to her good character though. If her name was on the account, she'd get a 5.

 

[Grahamcracker]

Do you understand what "service jobs" are? They're jobs where the person providing a service usually doesn't make an hourly fee (Rideshare drivers, waitstaff, hairstylists, cab drivers, etc) and they provide a service (driving around and getting people from Point A to Point B, serving people food/drinks, cutting and coloring hair, etc)

In this country, it's standard practice and considered common courtesy to tip those in service positions. How there is any debate from people on this site on the issue is baffling. Any adult with a shred of human decency and some basic etiquette knowledge knows to tip their drivers. My hairstylist expects a tip, cab drivers expect a tip, Hotel cleaning staff expect a tip, waitstaff expect a tip, and Uber/Lyft drivers SHOULD expect a tip. Uber erroneously implied tips were included and/ or unnecessary for their drivers, and that never should have been the case.

We need to educate those who use Uber to make it clear tipping should be the norm, period. Some people know this fact already but some people like you, millennials (let me guess- you're between the ages of 22-34?), cheapskates, ignoramuses, and clueless folks still, for some reason, insist on insulting riders providing the service of driving your asses around for dirt cheap prices by not tipping and thinking it's ok. It's not, and I'm going to 1-star everyone who doesn't tip so at least OTHER drivers are forewarned. And I really hope other drivers do the same for me.

I'm still baffled by your statement- who is saying "tipping is not required" ? No one is saying that. And the SERVICE is the ridiculously inexpensive ride. Which part are you getting confused about here? It's like there's a disconnect and I'm not sure where your thinking comes from.

I'm not 100% sure if you understand the context of my message. It was about ratings, not tipping. I only made a statement on how some driver's will rate low because the rider didn't tip. I didn't say whether or not it was a good or bad thing. I just made the statement. Nothing in my message said people should not tip. Not sure why you added me to that message that clearly said I need to learn how to tip.

 

[Julescase]

I'm not 100% sure if you understand the context of my message. It was about ratings, not tipping. I only made a statement on how some driver's will rate low because the rider didn't tip. I didn't say whether or not it was a good or bad thing. I just made the statement. Nothing in my message said people should not tip. Not sure why you added me to that message that clearly said I need to learn how to tip.

I didn't add your comment, sorry for the confusion. I think because the comment *I* was responding to had been a response to *YOUR* comment, that for some reason your quote was included. I really don't know why your statement was included above the post I responded to. But we agree with one another- I promise you I'm not debating what your comment says.

Sorry About that - it was completely unintentional.

 

[Grahamcracker]

I didn't add your comment, sorry for the confusion. I think because the comment *I* was responding to had been a response to *YOUR* comment, that for some reason your quote was included. I really don't know why your statement was included above the post I responded to. But we agree with one another- I promise you I'm not debating what your comment says.

Sorry About that - it was completely unintentional.

That can happen. I get it and I do agree with your message to the other guy.

 

[NoPooPool]

Agreed!

Spotscat has some very well thought out ideas. SPOTSCAT, have you sent your suggestions to the Uber powers that be?

 

[Zokipoki]

I go back days later and change ratings, not because they didn't tip, but because they made me wait, dirtied the car, was rude... etc.... In rare occasions, where I feel the price did not reflect the trip, whether I helped them or did extra things for them, and they didn't even drop $1, I will go back and downrate them for no tip. If I see the person travelling to the airport is on business/work (besides flight attendants/pilots etc..), I will 1 star them for not tipping, which they could easily expense.

Every time you 1 star a rider right after a trip, you will most likely get a 1 star back and a report. The rider should have to request their rating to find out. As a rider I am guilty of revenge rating a driver, but I tipped the guy and I was everything I want in a rider and more. So I revenge him.

I think the driver does have the upper hand right now though, just be patient no matter how angry you are, few days later open up the trip, if it still pisses you off, 1 star away.

 

[Julescase]

I go back days later and change ratings, not because they didn't tip, but because they made me wait, dirtied the car, was rude... etc.... In rare occasions, where I feel the price did not reflect the trip, whether I helped them or did extra things for them, and they didn't even drop $1, I will go back and downrate them for no tip. If I see the person travelling to the airport is on business/work (besides flight attendants/pilots etc..), I will 1 star them for not tipping, which they could easily expense.

Every time you 1 star a rider right after a trip, you will most likely get a 1 star back and a report. The rider should have to request their rating to find out. As a rider I am guilty of revenge rating a driver, but I tipped the guy and I was everything I want in a rider and more. So I revenge him.

I think the driver does have the upper hand right now though, just be patient no matter how angry you are, few days later open up the trip, if it still pisses you off, 1 star away.

Oh, if course I wait 10-12 days to re-rate. I may be blonde, but I'm certainly not stupid!

 

[Uberfunitis]

Do you understand what "service jobs" are? They're jobs where the person providing a service usually doesn't make an hourly fee (Rideshare drivers, waitstaff, hairstylists, cab drivers, etc) and they provide a service (driving around and getting people from Point A to Point B, serving people food/drinks, cutting and coloring hair, etc)

Waitstaff in the US at least do get an hourly wage that is equal to or greater than the federal minimum wage.

 

[ShinyAndChrome]

Re

I go back days later and change ratings, not because they didn't tip, but because they made me wait, dirtied the car, was rude... etc.... In rare occasions, where I feel the price did not reflect the trip, whether I helped them or did extra things for them, and they didn't even drop $1, I will go back and downrate them for no tip. If I see the person travelling to the airport is on business/work (besides flight attendants/pilots etc..), I will 1 star them for not tipping, which they could easily expense.

Every time you 1 star a rider right after a trip, you will most likely get a 1 star back and a report. The rider should have to request their rating to find out. As a rider I am guilty of revenge rating a driver, but I tipped the guy and I was everything I want in a rider and more. So I revenge him.

I think the driver does have the upper hand right now though, just be patient no matter how angry you are, few days later open up the trip, if it still pisses you off, 1 star away.

yes so wth is with professionals I drop to the airport not tipping? The only airport tips I get are cash or a person on personal travel. I know that most companies fully expect and cover tipping for services, so it costs these guys nothing personally anyway. I NEVER get tipped when I drop somebody at the airport on business. Ever.