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Night from hell!

1.6K views 12 replies 9 participants last post by  Freddie Blimeau  
#1 ·
Holy cow man, I've had some bad pickups but this one takes the cake for me. I'm sure there are worse stories, but I just gotta vent.

Night started off really good. Had 3 trips that were long. In less than 2 hours I had already made $40. Everyone was really cool. Then I got a lyft request. Pax was 4.8 rating. 3 people get in the car. I notice the guy in the back seat has a can of something, so I ask what that is, and he says "soda" but he uncovers the can and I can see now that it's a Miller lite. I was like you have to get rid of that I can't have an open container in my car. He proceeds to ignore me. I ask him again 3 more times to get rid of it. Still continues to ignore me, so I go to my phone and cancel the trip which luckily I had not started yet, and tell them to get out. The guy sitting next to me says "are you serious?" No cupcake, I'm just kidding. He stares as me for about 6 seconds and finally gets out of the car. So I shoot off an email to lyft (which they have the WORST system for reporting problems.)

So I go back online. Soon after I get an Uber ride request, rating of 4.88 so I wasn't worried. I follow the Uber directions and of course it sends me to the wrong location on the opposite of a gated apartment complex. So I flip around, get through the gate of the complex and go to the pin location. I then get a call from this drunk chick asking me where I'm at. Told her and she says turn around and go to the front of the complex. I can tell she's getting annoyed at me because obviously it's my fault for not knowing exactly where she is standing. I almost canceled the ride then, but waited. Finally I see her and as I'm pulling up she yells "slow down". Ok, then she starts walking to my car and I hear her under her breath go "god". At that point I took off, screw that crap. The last thing I hear is "Wait..." haha. That did give me a little smile.

I know it's not the worst thing in the world but 2 in a row told me I just needed to go home. So I did.

The rating system is such a stupid thing. Had I not known she was probably going to 1* me I would have given her a ride, I could have cared less, but I don't want to be given a low rating so I canceled the ride. It's so dumb. I'd be ok with a popup after the ride that asks the pax how the ride was and if there were any issues. Then the driver could be notified of said issues and have a chance to try and fix them. But to be given some random rating that doesn't tell you anything at all is just plain idiotic.
 
Discussion starter · #4 ·
Then I got a lyft request. Pax was 4.8 rating. 3 people get in the car. I notice the guy in the back seat has a can of something, so I ask what that is, and he says "soda" but he uncovers the can and I can see now that it's a Miller lite. I was like you have to get rid of that I can't have an open container in my car. He proceeds to ignore me. I ask him again 3 more times to get rid of it. Still continues to ignore me, so I go to my phone and cancel the trip which luckily I had not started yet, and tell them to get out. The guy sitting next to me says "are you serious?" No cupcake, I'm just kidding. He stares as me for about 6 seconds and finally gets out of the car. So I shoot off an email to lyft (which they have the WORST system for reporting problems.)
Yep, Lyft sucks. I'm not even sure what this response is saying. I've gotten some generic responses before and all, but holy crap this one takes the cake

From Lyft,​

Thanks for bringing this to our attention.

I have reviewed your account and I am seeing that you are an excellent driver,
based on the passenger's ratings. Continue doing the awesome job and we look forward to you providing more wonderful experiences to our passengers.

We value and appreciate your support and hope that you will continue to be the driving force behind Lyft success.

If you ever feel unsafe due to a passenger's behavior, please know that you have our full support should you choose to end the ride in a safe location and ask the passenger to exit your vehicle.

Please continue to provide your feedback for passengers that exhibit concerning behavior, as your feedback is one of the best tools we have to continually improve the Lyft community.

Safety and comfort are our top priorities, and we want to make sure that Lyft drivers are taken care of so that you may continue to provide rides with comfort and ease.

From your email, I can pick up that you are a genuine person with an awesome personality and you also have a compassionate heart and I know that when you go on the road you put out your best and we appreciate that.

I wish all the drivers on the platform were as dedicated as you. I know that when you go on the road you put out your best and we appreciate that.

I know that you take much care in providing quality experiences to your passengers and that is the type of behavior we want all our drivers to portray.

Thanks for being a part of our family and we look forward to you bringing more quality experiences to our passengers.

Have a great day on the road.
 
Discussion starter · #9 ·
I drive in Boston and had a nice rode to a suburb (Quincy) with a $10 tip, so I wasn't too worried aviation deadmiling back to town.

To my surprise I get an immediate ping from a bar a block away. I pull up and about a minute later a guy comes out with a black t-shirt with the bars name on it, asks if I'm the Uber for (female.)

I say yes and he says she will be right out and through the window I can see him and another guy picking her up from the bar.

Big old NOPE and I cancelled and left and got a ride back to downtown Boston soon thereafter.

Do these bars think we are stupid? I'm not taking that problem off your hands
If you can't walk to my car you don't get a ride from me. Most cabs can just hose down their back seats. Cloth is not as easy. Bars also need to be more responsible and stop over serving people