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Inefficient route charge back

3.1K views 21 replies 12 participants last post by  Kodyhead  
#1 ·
99% of the time, I follow the WAZE navigator that integrates with the Uber app. A few days ago, I was charged $6.61 for following an "inefficient" route on a trip I made a week or two ago(?!)

Has this happened to anyone? From my standpoint, Uber should absorb this. I know it's not a lot of money, but there is a principle involved.

I hope that you are all well and driving safely.
 
#2 ·
Should be able to fight it, it's happened to me but only if they send an email, a few may have slipped by the goalie


Question is did you take a questionable longer route and did rider live there or vacation there and not know the area.
 
#3 ·
Should be able to fight it, it's happened to me but only if they send an email, a few may have slipped by the goalie

Question is did you take a questionable longer route and did rider live there or vacation there and not know the area.
Apparently, per the passenger, it was questionable. I don't remember the details of that ride re: your question above.
 
#6 ·
99% of the time, I follow the WAZE navigator that integrates with the Uber app. A few days ago, I was charged $6.61 for following an "inefficient" route on a trip I made a week or two ago(?!)
Were you long-hauling?
Uber is well aware that many drivers are purposely taking longer routes to capture more of the upfront pricing that Uber is charging to the pax, and they are working on methods to rapidly audit trips more quickly & efficiently to defeat the practice.
 
#8 ·
Were you long-hauling?
I don't remember the details of that ride re: your question above.
Sorry, I don't remember the details of the trip but, yes, sometimes WAZE....
Let me dumb this down for anyone reading this.

1. Goto trip
2. Click help
3. Click issues with fares
4. My fare was adjusted
5. Copy and paste this

Dear Uber,

Due to an accident, this was the most efficient route. Please readjust the fare to the agreed miles and minutes in our agreement.

Thanks for playing!

Uber Ant4life
Good point; construction and inordinate traffic from events too.
 
#9 ·
Let me dumb this down for anyone reading this. 1. Goto trip 2. Click help 3. Click issues with fares 4. My fare was adjusted 5. Copy and paste this
Dear Uber, Due to an accident, this was the most efficient route. Please readjust the fare to the agreed miles and minutes in our agreement.
Just know that Uber can audit not only the trips and traffic patterns that deal with your particular trip in question, but they can also pull up traffic flow patterns of all other ants working the same area and time that you were. If they see a pattern of falsehood, that driver is getting deactivated. Be cautious when claiming this.
 
#12 ·
but needs to be reworded ("Due to an accident on X Street...").

Don't let Uber and Dara Khosrowshahi steal your money.
I'd suggest saying "due to a road closure..."
or
"due to road construction, Google maps took me this way instead"

best thing, try not to get greedy by going too far out of the suggested route. once you are on their radar, they may start auditing your rides.
 
#13 ·
I'd suggest saying "due to a road closure..."
or
"due to road construction, Google maps took me this way instead"

best thing, try not to get greedy by going too far out of the suggested route. once you are on their radar, they may start auditing your rides.
Believe me, I rely solely and the navigator. And we have all of the above on a regular basis in Seattle: road closures, construction, heavy traffic (where WAZE will try to reroute you) etc.

I am N E V E R greedy. In most places, I don't have the experience to second-guess the navigator.
 
#14 ·
I went down a one way street around 2 am. Luckily the couple I was driving home were occupied with recapping karaoke and I faked my way onto the freeway.

Cop: "Didn't you see the arrows?"

Motorist: "I didn't even see the indians."

I just tell people "UBER' GPS is set to the shortest, and therefore, least expensive route."

"oh . . . then drive on good man."
 
#16 ·
Just know that Uber can audit not only the trips and traffic patterns that deal with your particular trip in question, but they can also pull up traffic flow patterns of all other ants working the same area and time that you were. If they see a pattern of falsehood, that driver is getting deactivated. Be cautious when claiming this.
As I do agree that Uber has the ability to audit a trip and track with sone details of a trip however I think it's highly unlikely they have applied the resources and technology to make this readily available.

I say this because out of the gazillion posts on this forum and the other driver groups, no one has ever posted anything about uber pulling such information to deactivate.

I recall dealing with a cancelled/re-dispatched trip. The support rep or a supervisor had no way of tying my account to a re-dispatched trip as it was then assigned to another driver.

Finally, this is highly unlikely that they maintain a database to store that many details for a trip. Database 101 is to only store the bare minimum of the information needed.

#uberconspiracies #paranoiddrivers
 
#18 ·
I haven't had this happen since way back in the days before upfront fares. My guess is that it only happens if pax complain, which is obviously rarer today with upfront fares. I could only imagine it happening automatically if a driver takes an extremely weird route.


Nowadays in the US, the fare is set before you request an Uber, and stays fixed unless you change the destination. So I'm guessing that this happened some time ago (unless maybe Canada is different, but I don't think so).
 
#22 ·