You’ve become a liability to them. They’d rather have a happy pax then a happy driver, and $150 cleaning bills showing up in their accounts do not make happy pax. They’ll deactivate you and replace you with someone who cleans up puke themselves without saying anything.

 

So Uber sent me a notice on the app about the possibility of fraud detected due to multiple cleaning fee submissions. This is crazy as I am always taking pictures of proof and providing receipts for when I get my car cleaned. Off the top of my head I can only remember doing about five and I've been driving for about three years. I'm not sure what triggered the system to flag by account but it is extremely frustrating as they have told me it will take several days to complete their investigation and if it is determined that I commit fraud I will be deactivated. This is absolutely ridiculous as I am sure the passenger denied messing up my vehicle. Are you normally deactivate it when you get this type of notice?

Uber begin this foolishness in 2016 after over saturation. It's Uber's customer that's the problem but they'd rather make driver the bad guy. So backwards.

You've become a liability to them. They'd rather have a happy pax then a happy driver, and $150 cleaning bills showing up in their accounts do not make happy pax. They'll deactivate you and replace you with someone who cleans up puke themselves without saying anything.

100%

 

Uber begin this foolishness in 2016 after over saturation. It's Uber's customer that's the problem but they'd rather make driver the bad guy. So backwards.


100%

I never claimed vomit it was just things like dog pee , dog hair and spills. So does this notice means a definite deactivation ?

 

Definitely Maybe.
Waiting on the jury to decide.

 

Ok you said definitely and maybe so pretty much you aren't sure?

 

This is simply supervision by computer. By their reckoning, the more claims someone files per hundred rides, the more likely they are to be committing fraud. Easier and cheaper to just cut them than actually investigate.

 

Uber is supposed to be a technology company but their logic is like this:

If # of cleaning fees is equal or greater than 5 = fraudulent. A real technology company would have other filters like within the last X amount of months or a flag as past claims as being legit.

Uber reacts and doesn’t think through the actual scenarios involved. This serves the rider only as they are likely kicking and screaming about being charged.

 

I would not just deactivate somebody until I investigate and have proof that all receipts / pics were authentic. I also consider peoples livelihoods and how them having no income would affect them.

 

For $225, a seat cover and WeatherTec mats were the best investment I made. The mats wash right off and I can throw the seat cover in the wash if needed. Then I don't have to deal with trying to collect cleaning fees. Uber will try to use anything against you they can to remove you, cause it's just easier to deal with a newbie then go back and forth with someone who knows what they are doing.

 

For $225, a seat cover and WeatherTec mats were the best investment I made. The mats wash right off and I can throw the seat cover in the wash if needed. Then I don't have to deal with trying to collect cleaning fees.

Conditioning passengers to use your car as their personal toilet has really bad implications for all drivers. My agreement with Uber/Lyft is to be the driver for the passenger, not an orderly who cleans up spilled body fluids.

Uber/Lyft doesn't like charging pax for making messes? They should potty train their customers before creating an active rider account and throwing them at us.

 

Wanna keep driving with Uber ?

Don't submit cleaning fees every 6 months.

Don't contact support over a missing $1.37 fare......every other week.

Pay attention to your rating and stats.

Keep the pax happy for their 2-15 minute ride.

This gig is all about staying off the algo's radar screen.

How some of you can royally **** up and get deactivated for this stupid shit, without realising beforehand what kind of environment you are working in amazes me. Uber is not your fair weather friend. Don't poke the bear. Sure, the crap they pull isn't proper at times, so, just keep away from it.

 

Wanna keep driving with Uber ?

Don't submit cleaning fees every 6 months.

Don't contact support over a missing $1.37 fare......every other week.

Pay attention to your rating and stats.

Keep the pax happy for their 2-15 minute ride.

This gig is all about staying off the algo's radar screen.

How some of you can royally @@@@ up and get deactivated for this stupid shit, without realising beforehand what kind of environment you are working in amazes me. Uber is not your fair weather friend. Don't poke the bear. Sure, the crap they pull isn't proper at times, so, just keep away from it.

The guy at the green light hub calls it "driver appeasements". He actually told me that drivers are rated on the number of monetary appeasements that are made. They actually list every time you call or go in to complain etc. I have only gone in once to check on a long ride that didn't show up on my pay list and the rep was nice and showed that it had indeed been paid. He then noticed that I had completed a 12 ride bonus challenge on new years eve but, my last ride ended one minute over the deadline. He gave me the $60 without me having to ask. So, you are right. Don't poke the bear. Maybe offer a little honey instead. That green light rep isn't there getting rich but, he gets yelled at by pissed off drivers all day long. It's best to have several side gigs if one is able. I have found that if I quit driving for 3 to 4 weeks for uber and do other gigs while driving lyft, OR, I quit Lyft for a while and do other stuff and drive uber, the incentives start coming in to "lure me back". I've confirmed this with other drivers too. If a driver maintains an above average rating and at least pretends to act like a good ant, and not "rock the boat" it works out better usually. But, if you're the type that would rather be "right" than happy, well.....

 

Correct.

Once I realised that all replies are automated, and based on keywords, until you complain enough, and then you get nothing remotely close to "support" from that department, that this gig is merely a numbers game.

As long as they make us feel like they care, and they have a constant stream of fresh ants in the pipeline, the algo will vaporize anything within it's preset parameters. Now that they are under financial pressure due to the IPO, and the need for quarterly reporting, I expect it to get worse.

I've got 6,000 trips in 2 years and am currently at 4.98.......but if I cost them money or "abuse" support (which in and of itself is a stupid term) I'll be gone too.

 

I never claimed vomit it was just things like dog pee , dog hair and spills. So does this notice means a definite deactivation ?

It probably was the "service dog" snowflake who reported you.

 

I thought the same thing. They are super annoying... when you pull up to them they would ask you is it OK to bring their dogs when they should have text you in the beginning something called common courtesy, especially if it's a non-service animal. They know we are not going to say no because we don't want to get a complaint. Drivers now they just keep driving when they see someone standing outside with a dog and they won't stop and now I see why.

 

Ok you said definitely and maybe so pretty much you aren't sure?

Probably.

 

I have never had to request a cleaning fee in over two years. I do get lost item fees, but the messiest I have ever gotten was some long dog hairs in the backseat. A lint roller cleaned it up in five minutes.

 

Same here. I guess that you and I are the only lucky ones. Hope I didn't just jinx us! :cools:. Those that go looking for trouble will usually find it.

 

I have saved the cleaning fee requests for truly bad stuff like vomit. The dog hair is trouble. Dog pee is trouble also. Even though it’s legit many have thrown water on their carpet and then took a picture they claim is pee.

My advice is if they don’t deactivate you lay off the dog hair and just report vomit and a really bad mess. It’s a shame but that’s the way it is.

 

So Uber sent me a notice on the app about the possibility of fraud detected due to multiple cleaning fee submissions. This is crazy as I am always taking pictures of proof and providing receipts for when I get my car cleaned. Off the top of my head I can only remember doing about five and I've been driving for about three years. I'm not sure what triggered the system to flag by account but it is extremely frustrating as they have told me it will take several days to complete their investigation and if it is determined that I commit fraud I will be deactivated. This is absolutely ridiculous as I am sure the passenger denied messing up my vehicle. Are you normally deactivate it when you get this type of notice?

I never have i claimed a cleaning fee, its an easy tax write off as a hassle woth dealing with Goober anyways.

3500 rides.

My one rule i can give you is "If you cant walk to my car, you ain't getting in it"

5 min good bye!

Simple enough, taxis are there for those kinda pax.

Next ping is right around the corner moat of the time here. 110,000+ drivers though.

Good luck figuring that one out. 😐

Not one but 1 puker, he was smart enough to fold his shirt up and use that as his bucket. Made him dump it on the side of the road, 25$ tip included.

 

The one and only time I was mean to a pax (maybe twice actually) was a woman who had just gotten in the car and starting making sounds like she was getting sick. That sort of pre-sick noise coming from the throat that I don't even think their is a word for.

I instantly stopped the car, got out, came around and opened her door, and removed her from the car before she heaved. It was a busy 4-way stop, their was no curb to speak of, but out she went anyway. Her "friends" had dumped her on me using one of their accounts. The lady had had too much to drink at a sporting event. Might be the only time I ever 1-starred a pax account.

I only have one rule in my (new) car... no barfing. Brings out my dark side.

 

I have had chicks flopping around in back slurring at me to hurry up. Just say them, its ok to leave you here?

Im not gonna cross this intersection so you can get home faster. 1* i dgaf. They way to drunk to rate me, if they did, well it was an exchange of 1*. 😆

 

I have had chicks flopping around in back slurring at me to hurry up. Just say them, its ok to leave you here?

Im not gonna cross this intersection so you can get home faster. 1* i dgaf. They way to drunk to rate me, if they did, well it was an exchange of 1*. 😆

Whenever I "1 star" a rider I put on my most friendly face, smile and cordially wish them good night, be careful. yada yada yada. I'm so nice to them that they'd never guess it was me who 1 starred them. I also 1 star most (but, not all) pool riders. Especially when they want me to take them all the way back into their endless dark apartment complex with a hundred speed bumps and then they slam the door. Yep 1 lonely little star sweetie! LOL

The one and only time I was mean to a pax (maybe twice actually) was a woman who had just gotten in the car and starting making sounds like she was getting sick. That sort of pre-sick noise coming from the throat that I don't even think their is a word for.

I instantly stopped the car, got out, came around and opened her door, and removed her from the car before she heaved. It was a busy 4-way stop, their was no curb to speak of, but out she went anyway. Her "friends" had dumped her on me using one of their accounts. The lady had had too much to drink at a sporting event. Might be the only time I ever 1-starred a pax account.

I only have one rule in my (new) car... no barfing. Brings out my dark side.

My "fantasy revenge"! Bwahahahahahahaha!

 

i got a similar message after a non delivered item.

 

So Uber sent me a notice on the app about the possibility of fraud detected due to multiple cleaning fee submissions. This is crazy as I am always taking pictures of proof and providing receipts for when I get my car cleaned. Off the top of my head I can only remember doing about five and I've been driving for about three years. I'm not sure what triggered the system to flag by account but it is extremely frustrating as they have told me it will take several days to complete their investigation and if it is determined that I commit fraud I will be deactivated. This is absolutely ridiculous as I am sure the passenger denied messing up my vehicle. Are you normally deactivate it when you get this type of notice?

Tell them to check OFF Line period between two riders ( the one who made the mess and the another ride.) It was the time you spent to clean the rider's mess. I hope it would help.
If you did clean the mess next day, tell them to check your regular start time and your started time on that day. It will back you up on your cleaning claim.

 

So Uber sent me a notice on the app about the possibility of fraud detected due to multiple cleaning fee submissions. This is crazy as I am always taking pictures of proof and providing receipts for when I get my car cleaned. Off the top of my head I can only remember doing about five and I've been driving for about three years. I'm not sure what triggered the system to flag by account but it is extremely frustrating as they have told me it will take several days to complete their investigation and if it is determined that I commit fraud I will be deactivated. This is absolutely ridiculous as I am sure the passenger denied messing up my vehicle. Are you normally deactivate it when you get this type of notice?

Multiple Rate Cuts by Uber indicate FRAUD !

 

So Uber sent me a notice on the app about the possibility of fraud detected due to multiple cleaning fee submissions. This is crazy as I am always taking pictures of proof and providing receipts for when I get my car cleaned. Off the top of my head I can only remember doing about five and I've been driving for about three years. I'm not sure what triggered the system to flag by account but it is extremely frustrating as they have told me it will take several days to complete their investigation and if it is determined that I commit fraud I will be deactivated. This is absolutely ridiculous as I am sure the passenger denied messing up my vehicle. Are you normally deactivate it when you get this type of notice?

I drove for 5 years and never had to submit a cleaning fee, I would investigate your claims for fraud as well.

 

I have never had to request a cleaning fee in over two years. I do get lost item fees, but the messiest I have ever gotten was some long dog hairs in the backseat. A lint roller cleaned it up in five minutes.

In over 2 years? 😮 that's good. The ppl here in Washington DC are rude and nasty.

I drove for 5 years and never had to submit a cleaning fee, I would investigate your claims for fraud as well.

Well this is Washington DC, a different breed of zoo animals! 🙄

 

In over 2 years? 😮 that's good. The ppl here in Washington DC are rude and nasty.


Well this is Washington DC, a different breed of zoo animals! 🙄

I have spent a fair amount of time in DC and still own a house in Georgetown. I disagree entirely. Sure there are GRs and stupid people everywhere, but DC certainly does not have any monopoly on them.

You just choose to pick them up.

Stop doing that. Lots of great people in the capital of our nation.

 

What people aren’t considering is the liability for the driver. Even if you do get a cleanup fee the chances of you contracting HIV, Hepatitis or some other god forsaken disease goes up ten fold. I used to work in a hospital so I know all about this crap. Any bodily fluids you come in contact with you can contract the disease of whatever the pax has.

 

Even if you do get a cleanup fee the chances of you contracting HIV, Hepatitis or some other god forsaken disease goes up ten fold.

Any driver who is worried about them should go into a different line of work.

You're more likely to be killed by a drunk driver when you're driving the night shift.

I'm not saying don't take precautions. But dont lose a lot of sleep over this stuff.

 

12,000 trips and never had a cleaning fee....I'm probably helping to get you deactivated

 

" LOWER RATES MEAN MORE MONEY " !

CERTAIN SIGN OF FRAUD!

 

So Uber sent me a notice on the app about the possibility of fraud detected due to multiple cleaning fee submissions. This is crazy as I am always taking pictures of proof and providing receipts for when I get my car cleaned. Off the top of my head I can only remember doing about five and I've been driving for about three years. I'm not sure what triggered the system to flag by account but it is extremely frustrating as they have told me it will take several days to complete their investigation and if it is determined that I commit fraud I will be deactivated. This is absolutely ridiculous as I am sure the passenger denied messing up my vehicle. Are you normally deactivate it when you get this type of notice?

Would any of us drive drunks around if they didn't promise a cleaning fee?

Me? Nope.

The bar-close surge died this year, so I no longer drive drunks home. Ever.