Hi everyone,
I returned a leased Uber exchange car in 2019 and received a letter from a debt collector « RPM »alleging a 3000.00$ balance owed.
I never missed a single payment.
Any similar cases in the community ?
Any advice appreciated in advance.
I turned in an Xchange car a few months after getting it. The dealer said that I had to call Xchange to say that I had returned the vehicle and to have my account closed. So I called Xchange from outside the dealership and told them. "No problem, I've updated you in our system as you having returned the car", said the rep.
However, Xchange was operationally related to Uber, and therefore I knew that the risk of incompetence from Xchange was very high. So I immediately phoned Xchange back to check that my records had been updated, and the next rep said, "No, there is no record of you having returned the vehicle. Our system shows that you still have it". So I had this rep update their records to show that the car had been returned.
I then phoned back three more times in order to ask three different reps to check the system to see that it had been updated correctly by the second rep, which fortunately it had.
Lots of legwork, to be sure, but necessary given that anything related to Uber will be, by definition, operationally incompetent.
Maybe the same thing happened to you, with the Exchange records never being updated.
