I’m also still getting Reservation Requests with Uber that it’s letting me accept but obviously I cannot log on

 

Do you have a local Greenlight Hub where you're at? If you do, you need to go in there. Even drive to the closest one if it's within a few hours. Typically if it's your first complaint of this type your only deactivated for 24 hours. It sounds like your email may be blocked. Hence the fact you're not getting your emails. I had to go into the local Greenlight Hub to get mine unblocked after going rounds with support for a year!

As for an attorney, I do hope you opted out of arbitration. Otherwise you can start an arbitration claim🤷‍♀️

 

Don't bother with an attorney. You have already agreed to arbitration.

Most likely a passenger wanting to get a free ride reported you to Uber for some alleged bad behavior and Uber has to respond by taking you off the road while they "investigate" the allegation made against you.

 

Welcome to the forum. If the gig is working for you then it seems further effort on your part may clear the logjam you are in. But maybe you should give than some thought. Driving for these TNCs seems to get worse every year.

But if you choose to persist, be persistent. What many have reported here is that if you keep calling back you may finally get something other than a pat, boilerplate answer (ask your wife what boilerplate means if you don't know). I would keep calling back and start with asking them to resend the email. Don't forget your are dealing with an extremely dysfunctional company.

2. Next step would be to do what Daisey77 suggests. Or you could make that the first step. But google your hub first and see if an appointment is needed.

3). If all else fails, if you can leverage your wife's position in a law firm, an initial letter of inquiry sent to Uber's legal team would open an entirely different path. Keep in mind much of Uber's behavior toward its drivers is to avoid lawsuits and bad PR.

In the meantime we non-diamond drivers now have recent testimony of the value of Diamond support.

 

Keep in mind much of Uber's behavior toward its drivers is to avoid lawsuits and bad PR.

Along those lines, I'll add that it may good to contact them through a social media platform that's publicly visible.

 

Their response is always the same that I’m under a Safety Investigation

Some pax probably complained about your driving. It may not be a legitimate claim, but it does trigger an investigation which requires the human element and that is why it takes Uber longer to investigate, but they will investigate.
When your app is running, the accelerometer sensors within your phone is continually monitoring and logging the remote inertial sensing on your vehicle such as jack-rabbit starts, hard-cornering, harsh-braking, and other factors. If you're a good driver (as all drivers should be) a human will reactivate you to drive as soon as your logs are reviewed. If your logs prove to show habitual shitty driving habits, then you're toast.
I wish you luck.

 

Uber can suspend any driver at any time for any reason. Or no reason.

Are you on with Lyft?

 

I’ve also offered to give dash cam video about a specific day and

i am now. I wasn’t with them a few days ago.

 

Thanks for all the information everyone. I am in Charlotte, NC. My closest Greenlight Hub is in Atlanta.

I am getting all of my emails from Uber so nothing was missed. I have asked on numerous occasions to resend the email of the pax complaint or tell me what I’ve done wrong(tell me I was driving aggressively, under the in influence, etc, something) and all they say is that I’m under a Safety Investigation.

 

It seems that past stories of this nature typically have been resolved within a week by making repeated contacts to driver support, so long as there is not a legitimate cause (i.e. you groped a pax, were driving erratically, etc.) You mentioned you have Lyft, which is always a smart back-up plan to possess. In January 2019, Uber deactivated me for two weeks due to a minor accident that was not my fault. I couldn't log back into Uber until I presented photos of my car verifying the cracked bumper had been replaced. But, I was able to drive for Lyft that entire time.

Stories like this, along with the pathetic mileage rate, is why I've now relegated Uber/Lyft to a casual hobby. Last fall, I started looking for part-time W2 job opportunities that pay better. It wasn't hard to find, especially now when employers are begging for help. I might suggest you do the same.

These rideshare companies couldn't care less about your safety or financial well-being. They are using you and your vehicle to make a quick buck off people who are desperate for transportation. That means you're usually hauling around people who scam the system to get free shit. It sounds like that's what happened to you, and of course, Uber left you holding the bag.

It will happen again, and the next time, it could be even more difficult to get reinstated.

 

GigRocket may be of some help:

Gig Rocket - Boost Your Potential

Learn to driver for Uber and Lyft at Rideshare Driving School

www.gigrocket.com

Gig Rocket - Boost Your Potential

Learn to driver for Uber and Lyft at Rideshare Driving School

www.gigrocket.com

 

I saw that earlier. May need to look into it more

 

So I sent another email this morning to find out why I was deactivated and got the response as every other time(see below). Why won’t they tell me what I’ve done wrong? · I’ve offered dash cam footage of whatever day or incident they need. Hi Douglas, I'm Ashi from the Diamond Support Team. Sorry to hear about the trouble, the situation you have described is certainly not the experience we expect you to have. Your account is on hold due to a safety investigation. Our specialized team is working on their review, and your account will continue to be on hold until that review is complete. We know this can be frustrating, but safety investigations like these have to be reviewed carefully. You should hear back from this team as soon as they finish gathering information. If you can think of any information that the team may need for their investigation, please respond to the message you received about this investigation and provide that information. You can find their message in your app or in your email inbox under the subject line “A message from Uber. Any information sent to this thread will not be collected by that team as all information needs to be sent to them directly from you. Thank you for bearing with us while we sort this out. We appreciate your continued support as a diamond driver. Sent by Ashi S. on Sunday, February 13, 2022 at 3:59:27 PM

 

​ ​ ​ ​ ​ So I sent another email this morning to find out why I was deactivated and got the response as every other time(see below). Why won’t they tell me what I’ve done wrong? · I’ve offered dash cam footage of whatever day or incident they need. Hi Douglas, I'm Ashi from the Diamond Support Team. Sorry to hear about the trouble, the situation you have described is certainly not the experience we expect you to have. Your account is on hold due to a safety investigation. Our specialized team is working on their review, and your account will continue to be on hold until that review is complete. We know this can be frustrating, but safety investigations like these have to be reviewed carefully. You should hear back from this team as soon as they finish gathering information. If you can think of any information that the team may need for their investigation, please respond to the message you received about this investigation and provide that information. You can find their message in your app or in your email inbox under the subject line “A message from Uber. Any information sent to this thread will not be collected by that team as all information needs to be sent to them directly from you. Thank you for bearing with us while we sort this out. We appreciate your continued support as a diamond driver. Sent by Ashi S. on Sunday, February 13, 2022 at 3:59:27 PM

“Support” from Uber is laughable.

 

So 2 weeks since I was blocked, Uber still will give me no information regarding my block other than it’s an Internal Safety Investigation. They won’t even tell me what they are investigating. I’ve been doing Lyft in my market since the Uber deactivation and it sucks. Way over-saturated with drivers. What else can I do in with regards to Uber.

 

I was blocked on Uber this past Wednesday for a Safety Investigation.

Uber can suspend any driver at any time for any reason. Or no reason.
Are you on with Lyft?

Right.
And ... have you considered gettng a better job?
There is a real lack of labor out there.
If you can:

• show up to work on time,
• teeth brushed, hair combed, wearing shoes,
• read and write at 6th grade level,
• sober and ready to work.

there is work out there. And they're paying above minimum wage. Employers are willing to train, and "long haired freaky people CAN apply."

 

I worked 20 years on the restaurant industry.
50+ hours every week. I now have 2 young kids and the ride-share gives me flexibility on work.

 

Uber did the same to me in NOV or 2021. I am discovering they do this to older, seasoned drivers to reduce any class action lawsuit liabilities. Start driving for Lyft. Get a Dash Cam and do NOT drive without one

 

Them screwing people over and deactivating
them has nothing to do with how many rides
or how long you have been working.
While i would freely admit a dashcam is a good idea (i dont have one) its not helping him one bit is it?

 

You don't send Emails, you straight head to the UberHub. They solve problem faster.
All American work from home BS is basically not picking up phone and not replying emails.

 

DID YOU GET THE ISSUE RESOLVED