First of all, Disclaimer:
I only post this thread to help fellow drivers, And hope in turn together we can educate UberEATs customers to behave in a socially acceptable and respectful manner towards us (drivers) who is providing them service at near minimal wage. In fact most of the UberEATs customers I encountered are pleasant, With a few exceptions.
In the end I hope everyone can behave like a well educated adult, It will be a win-win situation for all of us: Happy drivers providing good services because we feel respected, Happy UberEATs customers because they are receiving good service from happy drivers with a smile, And even Uber gets to make more money because more people are using the platform.
Everything is based off UberEATs deliveries in LA, Your market might vary:
1. The most important, Do NOT accept long pick up pings. You receive a flat pick up fee everytime you pick up food, Meaning you get paid the same for picking up food from 0.5 mile away versus 10 miles away. UberEATs does not pay extra for long pick ups.
2. Do NOT accept pings from Mcdonalds, Or similar fast food places (Panda Express for example). It almost guarantees to be a short delivery since there are so many fast food restaurants and people tend to order from the closest one. People who order fast food deliveries don't tip in general.
3. You do NOT get paid for wait time in the restaurant when order is not ready. Restaurants are supposed to request a driver only when the food is ready / almost ready, But often times you arrived at the restaurant and they told you they have not even started the order! Avoid those places like a plague next time, It usually happens with busy restaurants who put UberEATs orders down the priority list.
4. If you happen to wait over 15 minutes for the restaurant to make the food, You can request Uber to compensate you $5 for your time loss. Hopefully they passed that $5 to the restaurant so they can learn their lessons.
5. Once you arrive at the drop off ping and they are not outside, You call and politely inform them their food has arrived, Adding details of your location, the color of your car if necessary. You only get out of the car if the drop off is at a safe neighborhood with legal street parking. If it's apartments or a busy street you politely ask them to come out because you are not risking a parking ticket for $5.
If no one answers / They are doing anything other than meeting at your car to pick up their food, You give them 4 minute and 50 seconds.
When they answer the phone, The only thing you want to hear is "I will be right outside."
"Could you bring the food up" / "My apartment door code is ..." - Not risking a ticket for that.
"That's the wrong address, I am actually at XXX" - It's your responsibility to input the correct delivery address, Not my problem. Those who can't input the correct address are usually ingrates never tip plus they might even send Uber a complain.
At five minute mark, You drive off and cancel, Collect your fare and enjoy a free meal on the customer. Next time you bet that same customer will be waiting on the curb.
6. Those eaters who give you complicated instructions to deliver food almost never tip. Those who will tip are the one waiting by the curb.
I only post this thread to help fellow drivers, And hope in turn together we can educate UberEATs customers to behave in a socially acceptable and respectful manner towards us (drivers) who is providing them service at near minimal wage. In fact most of the UberEATs customers I encountered are pleasant, With a few exceptions.
In the end I hope everyone can behave like a well educated adult, It will be a win-win situation for all of us: Happy drivers providing good services because we feel respected, Happy UberEATs customers because they are receiving good service from happy drivers with a smile, And even Uber gets to make more money because more people are using the platform.
Everything is based off UberEATs deliveries in LA, Your market might vary:
1. The most important, Do NOT accept long pick up pings. You receive a flat pick up fee everytime you pick up food, Meaning you get paid the same for picking up food from 0.5 mile away versus 10 miles away. UberEATs does not pay extra for long pick ups.
2. Do NOT accept pings from Mcdonalds, Or similar fast food places (Panda Express for example). It almost guarantees to be a short delivery since there are so many fast food restaurants and people tend to order from the closest one. People who order fast food deliveries don't tip in general.
3. You do NOT get paid for wait time in the restaurant when order is not ready. Restaurants are supposed to request a driver only when the food is ready / almost ready, But often times you arrived at the restaurant and they told you they have not even started the order! Avoid those places like a plague next time, It usually happens with busy restaurants who put UberEATs orders down the priority list.
4. If you happen to wait over 15 minutes for the restaurant to make the food, You can request Uber to compensate you $5 for your time loss. Hopefully they passed that $5 to the restaurant so they can learn their lessons.
5. Once you arrive at the drop off ping and they are not outside, You call and politely inform them their food has arrived, Adding details of your location, the color of your car if necessary. You only get out of the car if the drop off is at a safe neighborhood with legal street parking. If it's apartments or a busy street you politely ask them to come out because you are not risking a parking ticket for $5.
If no one answers / They are doing anything other than meeting at your car to pick up their food, You give them 4 minute and 50 seconds.
When they answer the phone, The only thing you want to hear is "I will be right outside."
"Could you bring the food up" / "My apartment door code is ..." - Not risking a ticket for that.
"That's the wrong address, I am actually at XXX" - It's your responsibility to input the correct delivery address, Not my problem. Those who can't input the correct address are usually ingrates never tip plus they might even send Uber a complain.
At five minute mark, You drive off and cancel, Collect your fare and enjoy a free meal on the customer. Next time you bet that same customer will be waiting on the curb.
6. Those eaters who give you complicated instructions to deliver food almost never tip. Those who will tip are the one waiting by the curb.
