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What do I do with a rider who is making me uncomfortable??

2.3K views 12 replies 10 participants last post by  SamIam51  
Hello Uber community! I am a new driver in Lubbock, TX. And I had a very uncomfortable situation with a rider I picked up from a bar at 1:30 in the morning. He was drunk off his ass and started making crude comments towards me and making me feel very uncomfortable! He needed to get home but he asked me to drop him off at the Walmart to get a frozen dinner really quick, and because I've driven people to fast food places to go inside and get some food to go, I did not think it would be a big deal. Well long story short, I really felt like he might attack me or do something to me before I dropped him off, so I left him stranded at the Walmart. What are Uber's policy's towards staying safe? And what are the consequences of what I did was not okay? I'm having a lot of trouble finding that kind of information on their website or an Uber driver support phone number to call. I could email them, but the situation is hard to explain in detail through text.
Your safety is priority, so it's ok to separate yourself from any situation you deem unsafe. Just keep in mind that as soon as that happens, you should find a place to pull over and report the specific ride to Uber. Make sure to be as detailed as possible. You can also opt to just not have the customer charged, but cancel the ride and move on.