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Uber's Stated Pricing Had Me Using Lyft

6K views 114 replies 19 participants last post by  SCdave  
#1 ·
I know this is a problem for Optimus Uber...

I needed a ride from LAX Terminal 1 to Hollywood on Saturday night at 10:00 pm. I logged into Uber to request a ride. Unlike most riders, I will examine the route Uber uses to charge me.

Guess the route Uber wanted to go and was charging me for? 105 to 110 to 101 and exit at Hollywood (26 miles).

The route every cab driver ever took for the 40 plus years I have lived in Los Angeles always started Airport to La Tiera to La Cienega. (Now the Fairfax or cross over at Stocker to La Brea varies.) This route is only 13 miles, but according to Google Maps 5 minutes slower.

But here is the issue...

My way is $11.00 cheaper. The driver gets paid off of the $23.00 route ($18.40 or $17.25), but I am charged $34.00. Uber is the only one who wins. Since I did not want to deal with Uber's nonsense, I took Lyft. I Paid $24.00 and gave the driver a $5.00 cash tip.

Uber needs to get its act together with stated pricing. Optimus Uber ran the risk of loosing a regular customer and Uber lost one of its own drivers to the competition.

Uber also does this from my Office in Torrance. But the freeway route is not only 7 miles longer, it is 20 minutes slower.
 
#3 ·
I have encountered this same issue on the route you described and others. I see it every weekday between WeHo and LAX during the early morning airport rush. The most direct route is La Cienega/La Tierja, a distance of about 12 miles. Waze and Google Maps both recommend taking the 405, which adds about 3 miles to the trip and shaves about a minute off the drive time. Uber also uses this route to quote the fare under their new up from pricing model.

As a driver I have always preferred the freeway route because of the extra mileage it generates. But in the past, the astute rider would ask to be taken via La Cienega. As a pax, I would do the same thing.. Why pay up to $10 more (depending on surge, which is always a factor at this hour) to arrive 1 minute sooner? Now with up front pricing, there is no reason from either the driver or pax perspective to choose the La Cienega route. If a pax requests La Cienega, I explain that they are asking to take a slower route when they are already paying for the faster route.

Occasionally someone still insists on taking La Cienega. Uber loves, loves, loves when this happens. They pay the driver less because of the shorter mileage and pocket the difference because the pax fare was locked in up front. They are masterful at this type of thing. Roll out what amounts to a price increase but spin it so pax think it's a good thing while continuing to stick it to drivers as always. Uber on!
 
#5 ·
Should've taken an uber with your preferred route ,then compare your and driver's totals .
Wasn't worth $10.00 to me. It was a business expense and I am the one responsible for keeping expenses down. I could not in good conscience charge the company more money for an experiment.
 
#8 ·
Maybe one of those class action suits that ends up giving each rider a $5.00 ride credit...

With up front pricing, Uber shows you a map and quotes you a price.

The issue is passengers do not look at the route. If more did, then Uber would tighten the routing algorithm.

And since we have alternatives (Uber is not a monopoly), then Uber has not violated any anti-trust rules. The FTC would just kick it back to the states/local municipalities for action. Also since Uber X drivers cannot operate across state lines, then this will not result in the resurrection of the ICC.

The other stupid thing about the route Uber based the fare off of. It would have dumped me in Hollywood, by the Bowl, when the Bowl was emptying. I could have been siting on Oden Street easily for five minutes before the light turned green. It would not have been the fastest route in the end.
 
#14 ·
Sorry off topic here and no offense to anyone.

Did you also take a shuttle off lax property to save $4?
KekeLo this is what you would call trolling.

Even though at times our opinions differ, they are merely that... opinions.

If you disagree with someone, then that is just a disagreement and nothing more.
 
#15 ·
Sorry off topic here and no offense to anyone.

KekeLo this is what you would call trolling.

Even though at times our opinions differ, they are merely that... opinions.

If you disagree with someone, then that is just a disagreement and nothing more.
I've been trolling since day one but I am a driver and once awhile I do give helpful hints.:p
 
#19 ·
I have encountered this same issue on the route you described and others. I see it every weekday between WeHo and LAX during the early morning airport rush. The most direct route is La Cienega/La Tierja, a distance of about 12 miles. Waze and Google Maps both recommend taking the 405, which adds about 3 miles to the trip and shaves about a minute off the drive time. Uber also uses this route to quote the fare under their new up from pricing model.

As a driver I have always preferred the freeway route because of the extra mileage it generates. But in the past, the astute rider would ask to be taken via La Cienega. As a pax, I would do the same thing.. Why pay up to $10 more (depending on surge, which is always a factor at this hour) to arrive 1 minute sooner? Now with up front pricing, there is no reason from either the driver or pax perspective to choose the La Cienega route. If a pax requests La Cienega, I explain that they are asking to take a slower route when they are already paying for the faster route.

Occasionally someone still insists on taking La Cienega. Uber loves, loves, loves when this happens. They pay the driver less because of the shorter mileage and pocket the difference because the pax fare was locked in up front. They are masterful at this type of thing. Roll out what amounts to a price increase but spin it so pax think it's a good thing while continuing to stick it to drivers as always. Uber on!
This is weird, uber always routes me the la cienega/la brea route Never freeways going up there
 
#22 ·
I have encountered this same issue on the route you described and others. I see it every weekday between WeHo and LAX during the early morning airport rush. The most direct route is La Cienega/La Tierja, a distance of about 12 miles. Waze and Google Maps both recommend taking the 405, which adds about 3 miles to the trip and shaves about a minute off the drive time. Uber also uses this route to quote the fare under their new up from pricing model.

As a driver I have always preferred the freeway route because of the extra mileage it generates. But in the past, the astute rider would ask to be taken via La Cienega. As a pax, I would do the same thing.. Why pay up to $10 more (depending on surge, which is always a factor at this hour) to arrive 1 minute sooner? Now with up front pricing, there is no reason from either the driver or pax perspective to choose the La Cienega route. If a pax requests La Cienega, I explain that they are asking to take a slower route when they are already paying for the faster route.

Occasionally someone still insists on taking La Cienega. Uber loves, loves, loves when this happens. They pay the driver less because of the shorter mileage and pocket the difference because the pax fare was locked in up front. They are masterful at this type of thing. Roll out what amounts to a price increase but spin it so pax think it's a good thing while continuing to stick it to drivers as always. Uber on!
Yes but this is only on pool routes that are a flat price. The other price should be an estimate but actually based on miles driven, theoretically.
 
#30 ·
So.... if someone happens to stop at a food place for like an hour and I make like 40 bucks or more from waiting on a rider that should in theory get home like a block away... he would still pay a few bucks and uber pays the rest to me with this upfront pricing? This sounds like easy scam for Riders not to pay a lot for a ride
 
#37 ·
Uber pockets the difference. I have taken Uber to LAX as a passenger twice in the past two weeks and I can tell you that's what happens. When a shorter, more direct but slower route is chosen instead of the longer but slightly faster route that Uber used to quote the fare, the driver makes less, pax pays the quoted fare and Uber pockets the difference.
Yeah, this is how a quote usually works. I'm surprised people thought it might be any different. Uber is taking on the risk with up front quoting. They're going to win out on most rides, and that will help insulate them against the rides where they lose.

Interestingly, Uber modified the format of the email receipt sent to pax after a trip at the same time they rolled out up front pricing. Before the receipt showed a breakdown of the fare into its time and distance components as well as any surge pricing applied. This made it easy to verify that the fare was correct based on the actual time and mileage. Since up front pricing took effect, the receipt now shows only the total fare, no more breakdown. Guess they don't want pax checking the math and having a WTF moment when things don't appear to add up.
This is also not surprising. The customer is now accepting a price up front. From that point on, time and mileage is inconsequential to the customer fare, so they no longer need to display it. There is nothing for the customer to calculate - that time has passed as soon as they order the ride having a stated $ price.
 
#38 ·
Not necessarily. La Cienega or La Brea is sometimes fastest. Other times, highway is fastest. It really depends on time of day/week.
If you're a waze user, it will default to shortest I think. So in that case it always gives you the route with less mileage. AKA shortest which is always shortest and sometimes the fastest too if the freeways are jammed.

Shortest being a descriptor of measuring something spatially whereas fastest is a descriptor of measuring something temporally.
 
#39 ·
Is that the route the passenger agrees to with up front pricing? Or is that the route GoogleMaps/Waze is routing you?
How do I know which route pax agreed to.
When I as a rider put in Wilshire and Figeuroa to LAX Terminal 1, it routes me 110 to 105. It quotes me $30.55
thats my point, uber might quote you on longer route and force driver to take shorter one,
On side note uber is testing something new , if you're headed northerly and are on the west side of the road ( which is southbound) you have to walk up block or two to meet your driver

Image
 
#41 ·
thats my point, uber might quote you on longer route and force driver to take shorter one,
Uber does not force us to take a route...

Well let me rephrase this...

I use Android and GoogleMaps. Uber only sends destination information to GoogleMaps. I still choose the route. GoogleMaps still shows me the alternative routes and their respective ETA's.

How do I know which route pax agreed to.
Only by asking the passenger and hoping they remember.
 
#45 ·
Is that the route the passenger agrees to with up front pricing? Or is that the route GoogleMaps/Waze is routing you?

When I as a rider put in Wilshire and Figeuroa to LAX Terminal 1, it routes me 110 to 105. It quotes me $30.55.

By reverse engineering:
Booking Fee: $1.65
LAX Fee: $4.00
18 Miles @ $0.90 $16.20
58 Minutes @ $0.15: $8.70

Total: $30.55
Google Maps says the time should be 32 minutes. So here Uber is padding time.
If i got an early AM ktown/lax select and at customer's urging ran it freeways, but crazy fast ---- should I do a fare review then, or is it paid out properly??

....Thing is, I ***averaged*** 50mph the entire trip, including red lights loading unloading and all, and git myself quite a few >90mph warning flashes, do I really wanna draw attention to it? :oops::oops::oops:
 
#51 · (Edited)
I also believe uber artificially jacks up UberX price a little bit on upfront pricing ,to make pool look much cheaper , thus " forcing "pax to take a pool.
Nah thats Lyft, and "estimates" not guaranteed fares...

its why the hardest morning surges on Lyft are always LyftLine.

Kinda funny when it's often a combo of ghetto cleaning lady with schoolkid in tow added onto some DTLA corporate lady's trip - and always as second pickup first dropoff lol

Just watch out and CANCEL / ignore-driveaway on the LyftOriginal stacked ping in DTLA lyft will inevitably autoaccept for you

Why? Because that dude will be a full 1X below the neighbourhoods surge, and a long slog at low surge.... Each time.
 
#56 ·
Now if only we had a surface-street aggressive driver-oriented GPS app....that would PROPERLY differentiate between (and show!) 4WAY STOP SIGNS vs BASIC STOP SiGNS vs SiMPLE RYB SIGNALS vs TURN ARROW ONLY lights

...and also NOT route an upcoming merge into traffic off a side street, much less a left turn against traffic IMMEDIATELY BY AN INTERSECTION when theres peefectly good parallel side streets that would let you do the same halfway between lights

OH AND SHOW TRASHDAYS AND SCHOOL BUS ROUTES.... Side street trash days in grid patterned ghettos is some seriously hazardous stuff
 
#58 ·
Summary?

Short Version:
1) Uber should be paying the Driver either,
A) The Actual Upfront Fare Charged (less Fees and Uber Commission -even if actual route is shorter), or
B) The Actual Route Taken (less Fees and Uber Commssion - even if the Upfront Fare is less than the actual route taken).
C) Whichever is higher

WHY? Drivers have no control over Promotions or Uber playing with Rider Fare Charging Models in an attempt to optimize their ROI, Marketshare, Brand, or whatever the heck they think is important. Uber can define what is "value" to them anyway they want. But they MUST pay Drivers EITHER the Actual Fare Charged the Rider OR the Actual Route taken - Whichever is the HIGHER AMOUNT.

AGAIN - Driver PAYOUT should BASED on the HIGHER amount - either Actual or Upfront Quoted



Longer Version:
1) Uber quotes a Set Fare to Rider based on Nav/GPS "Fastest" Route,
2) Driver/Rider decide on Route they want to take,
3) Route may be the same as the Uber Quoted "Fastest" Route ...or not,
- Rider instructs Driver on their preferred route, or
- Rider instructs Driver to choose whichever route they want or says they have no preference, or says nothing at all,
4) If the same route taken as the one used to calculate the Set Upfront Fare, we all get it. Same as usual payout.
5) Driver - Uber TOS contract is for a 20% - 28% commission to be taken from the Fare Charged.
6) Payout may be higher depending on if there is an Uber Promotion active. But Uber TOS Contracted 20%- 28% would be in affect no matter.

So, if Uber quotes a Set Fare, and the Driver/Rider decide to take a "Shorter" Route that actually produces a "Lower Fare (Any Uber/Local Fees + Mileage + Time)", and Uber stills charges the Rider the "Higher Quoted Fare", then shouldn't the Driver - Uber TOS contract still be in affect and Uber takes their 20% - 28% Commission?

Has our Uber - Driver TOS Contract changed?

Is Uber ONCE AGAIN, NOW a Transportation Company making Transportation related decisions outside the legal realm of only a Techology App Company "connecting" the Driver with the Rider and processing payments?
 
#60 ·
Summary?

Short Version:
1) Uber should be paying the Driver either,
A) The Actual Upfront Fare Charged (less Fees and Uber Commission -even if actual route is shorter), or
B) The Actual Route Taken (less Fees and Uber Commssion - even if the Upfront Fare is less than the actual route taken).
C) Whichever is higher

WHY? Drivers have no control over Promotions or Uber playing with Rider Fare Charging Models in an attempt to optimize their ROI, Marketshare, Brand, or whatever the heck they think is important. Uber can define what is "value" to them anyway they want. But they MUST pay Drivers EITHER the Actual Fare Charged the Rider OR the Actual Route taken - Whichever is the HIGHER AMOUNT.

AGAIN - Driver PAYOUT should BASED on the HIGHER amount - either Actual or Upfront Quoted


Longer Version:
1) Uber quotes a Set Fare to Rider based on Nav/GPS "Fastest" Route,
2) Driver/Rider decide on Route they want to take,
3) Route may be the same as the Uber Quoted "Fastest" Route ...or not,
- Rider instructs Driver on their preferred route, or
- Rider instructs Driver to choose whichever route they want or says they have no preference, or says nothing at all,
4) If the same route taken as the one used to calculate the Set Upfront Fare, we all get it. Same as usual payout.
5) Driver - Uber TOS contract is for a 20% - 28% commission to be taken from the Fare Charged.
6) Payout may be higher depending on if there is an Uber Promotion active. But Uber TOS Contracted 20%- 28% would be in affect no matter.

So, if Uber quotes a Set Fare, and the Driver/Rider decide to take a "Shorter" Route that actually produces a "Lower Fare (Any Uber/Local Fees + Mileage + Time)", and Uber stills charges the Rider the "Higher Quoted Fare", then shouldn't the Driver - Uber TOS contract still be in affect and Uber takes their 20% - 28% Commission?

Has our Uber - Driver TOS Contract changed?

Is Uber ONCE AGAIN, NOW a Transportation Company making Transportation related decisions outside the legal realm of only a Techology App Company "connecting" the Driver with the Rider and processing payments?
Actually, since I am both a Rider and Driver...

As a driver, I have no issue being compensated for my miles and time (as per the Partner TOS). If it is shorter/more efficient so be it.

As a rider, I want to be charged the lower rate if my driver works to save me money. (I would rather tip him the difference - which I gladly do.)

As I rider, I would like the option of stated pricing or route based pricing; or the option of picking my route.
 
#77 ·
If uber is quoting the longest route in order to charge the pax more, and then paying the driver less because of the shorter route and not passing that over to the driver. They are ripping the pax or the driver off.

The Contract Clearly reads 20% or 25% is their cut of the fare Not of the fare they let you know about.
 
#78 ·
What pax have lost since the switch to up front pricing is the ability to save money by requesting a shorter but slower route instead of the fastest route. Only certain routes are affected because shortest and fastest are often the same. But pax who regularly use Uber on the affected routes are likely to notice that they are now paying more than they paid in the past for the same ride.