How do you know for sure it was a free upgrade with Uber actually subsidizing the ride and not just uber conning you into thinking you got a free upgrade when in reality it was a Black car driver accepting a Select ping and Uber made a big deal out of it to give you that warm fuzzy feeling?

 

Uber is paying the driver select rate not black. Confirmed from my select driver friends. Customer paying select rate just being told it's black upgrade. Driver getting paid select fare.

Also their is no uber black in sauga but the upgrade is still mentioned lol funny.

 

Well that's exactly what I was saying then.
Do you feel all warm and fuzzy inside now?

 

Just sharing with community

 

My sarcasm is directed toward Uber as they didn't actually offer the free upgrade, the Black driver who took the ping did, but Uber is taking credit for it.

In a roundabout way it's not a bad thing as it should help with brand loyalty, same as a hotel giving you a free room upgrade, it's just that in this case it's Uber taking credit for someone else's decision.

 

Despicable Uber behavior. Next pax will expect us all to drive Blacks for minimum wage.

 

They do the same with x pick up in select vehicle ..

They do the same with x pick up in select vehicle ..

It just shows whether your x select black you are nothing really but an x in the long run.

 

Uber is paying the driver select rate not black. Confirmed from my select driver friends. Customer paying select rate just being told it's black upgrade. Driver getting paid select fare.

Also their is no uber black in sauga but the upgrade is still mentioned lol funny.

I can also confirm from riders who got bumped from X to Select that I was only paid an X rate. I even checked the ride when they told me they got bumped. They were afraid to be charged Select. It showed X.

 

Ya I heard about it also that select cars that do x, if driver takes x ping it says you've been upgraded to select. I wonder if this will help the business in promoting the higher services or not

 

How do you know for sure it was a free upgrade with Uber actually subsidizing the ride and not just uber conning you into thinking you got a free upgrade when in reality it was a Black car driver accepting a Select ping and Uber made a big deal out of it to give you that warm fuzzy feeling?

That's exactly what it is. I have customers telling me that they have been upgraded. No worries, I make it clearly explain to them how it works. ie. You only got select because I was accepting X, and I happen to drive select car... so the genius at the marketing thought, "hey, why don't we capitalize on that by simply changing the banner to make customer think they are special"

 

And therefore why would anyone order select ?

 

No man reason no one orders select is obvious they can get the mercedes and scads of 300's for half the price amd these guys will gladly do it cause they gotta pay for there luxury auto in these incredibly slow times the pax already knows this as uber tells them every time , what are you gonna promote?, and why would the pax care either way a select vehicle will pick them up cause they as desperado as the guy that does pools .

 

Please tell me you're being sarcastic.

Wish I was.

 

So x are getting free select upgrades but they get upset when an x car comes? Lol oh the irony

 

yeah... this will end badly because of the impact to X pax expectations... should I get a 4 star or less because I don't drive a select car?

 

When I get two cancels from the same pax I always drive to their address anyway. Let them keep requesting and cancelling, I'll stick around until I get a ping from someone else.

Bothers me to think they could benefit from this behaviour.

 

I've been banging the drum about the detrimental effects of cross contamination between vehicle classes since I joined this forum. I'm not totally opposed to the "free upgrade" as I mentioned in my previous post, as it does have it's benefits in promoting customer loyalty, there just needs to be a way that the pax can be given a vehicle identifier upon arrival without knowing what make/model of vehicle they are getting when ordering.
This would prevent the customer from continually cancelling and reordering until they get the vehicle they want since if they cancel when the vehicle shows up and it's not to their liking at least they will get charged the cancellation fee. Other than numerous pre-auths on their credit cards, currently there is no penalty for their actions if they cancel within the two minute window.

Maybe somebody with insider contacts can persuade Uber to alter the software so it hides the vehicle information upon ordering, but when the driver announces they are on scene at the pickup location, then and only then is the vehicle identification transmitted to the customer.

 

You need this information to identify the vehicle that is coming. Unlike regulated Taxi's that are all the same make and model for the most part, Ubers are various in nature. I know you think the license plate is enough of an identifier but it is not from a distance. Also if you have even been out after a day when the snow starts to melt and the salt is out and gets all over the car nothing is worse than trying to read a white out plate front or back.

While some pax have no clue about cars Uber is now showing a stock picture for a PAx to identify with.

As for someone canceling and reordering I don't think this is a major issue. I rarely get cancels and for every order the full price is preauthorized on the card. That takes 2 days to clear in most cases. If you run a visa Debit or Paypal, the money is held against the account till the ride is fulfilled or wait 2 days.

Also one of the rules on fraud monitoring is multiple auths could get the card flagged and then good luck getting an Uber. Had this happen at the airport on my corporate card when I was in bad signal area and had some issues getting the app to connect to a car. on the 4th attempt the card would come up declined in the app. I had to call the issuer to get the fraud block taken off.

Long story short without car model and type the user experience would be greatly reduced for those who use it properly.

Edit: I did read you said when the car is closer to the pax it shows up. But in the end if I see a Nissan Micra I might pass and try again if I had bags to the airport. Why would I wait to find I had an issue and waste the drivers time.

 

Yes but if the customer cancels and reorders to try and get the car they want, in many cases the ping will still go to the same driver so the drivers time is still wasted when they could be taking another ping from a different customer.

Maybe there needs to be something added to the algorithm that forces the customer to give a reason for cancelling with a few standard reasons for cancelling offered in the app like "vehicle to small" that way the reorder wouldn't
Ping the same vehicle again.

 

Yes but if the customer cancels and reorders to try and get the car they want, in many cases the ping will still go to the same driver so the drivers time is still wasted when they could be taking another ping from a different customer.

Maybe there needs to be something added to the algorithm that forces the customer to give a reason for cancelling with a few standard reasons for cancelling offered in the app like "vehicle to small" that way the reorder wouldn't
Ping the same vehicle again.

I am sure there are better options. But when you need to invest time and money on a redesign of how the app runs is this a real problem? Like I said I think it's a handful of pax out of tens of thousands. I could think of a dozen better updates to the app that give driver real value.

 

So x are getting free select upgrades but they get upset when an x car comes? Lol oh the irony

Two time upgraded to select in last two weeks . One was dodge caravan the other times was lancer. You can just laugh at uber upgrade messages. Quack select and uber quack messages

 

Lancer is in the select list. But Caravan?? A quack van in select that's impossible. How this happens?

 

You are saying a dodge grand caravan is on the select platform?

 

Lol would it surprise you?

 

I'm hoping it's true as the only way I would consider doing Uber down the road part time if
I quit taxi is with a minivan. Even better if I could get the occasional Select rate for it. The current Select rates don't justify anything more than any run of the mill vehicle as long as it's full size with leather and a/c.

 

It would have to be quack

 

I had to cancel 5 times last week for select because I kept getting cars that should be Uber x. If I pay big bucks I want nice car like Cadillac or Mercedes not Mitsubishi or momvan.

 

What about a fully loaded KIA Optima or KIA Sorento with leather? LOL.

 

You consider $1.80km (which is basically the same as Toronto taxi rates) big bucks?
For what you want to ride in you should be paying at least $2.25km.
You sound like an entitled transit rider.
I guess you aren't totally to blame for continually cancelling since Uber does suggest you will get a nice car like a Mercedes for the Select price.

 

I think you will spend more time spinning the dice on trying to get a select car than the ride itself. Mid you could always order a Select on account 1 wait till they get close and cancel then use Uber account 2 to order an X and they will get dispatched as the closest rider.

There is a tip from people who screw the system.

 

It has nothing to do with disruptive tech, it has everything to do with what's sustainable when all expenses are factored in. These are rates that are designed to be applied to driverless vehicles.
It will only be sustainable when the human factor is removed from the equation.

 

It has nothing to do with disruptive tech, it has everything to do with what's sustainable when all expenses are factored in. These are rates that are designed to be applied to driverless vehicles.
It will only be sustainable when the human factor is removed from the equation.

No it really is, ridesharing is disruptive technology but if you hate it and aren't making enough money get a different job.

 

I'm not arguing that point. You're terminology of what constitutes ride-sharing vs what a taxi service is,is flawed. It matters not what the technology is that's used to summon the ride, it's whether or not it's exclusive use that determines whether it's ride-sharing or taxi service. Uber only used the term ride-sharing to evade licencing until they could gain enough market share that many municipalities had no choice but to capitulate and regulate them. Your claim that "taxi service" will be gone in 10 years means you don't understand the difference between what constitutes ride sharing and what constitutes taxi service.

 

You can capitulate with the thesaurus as much as you want but you're really wrong and I'm right. Seriously. Google it. Lyft is ride sharing, Uber is ride sharing Instaryde is ride sharing...etc.

 

@iseeyou , you're wrong. Ride-share is when you are heading somewhere, and you turn on your destination and pick up few people along the way. Ie. better utilization of your vehicle. Taxi is when you go out of your way to pick up people and drive them around. So when you go in your car and drive out of your way to wherever ping take you are playing taxi. You just using more innovative way of having riders dispatched to you.
Btw, ride-sharing is not new... it's a marketing label on hitchhiking.... you know, picking up people heading in the same general direction before the media sold us on the idea that every hitchhiker is a potential serial killer.

As far as the Nth industrial revolution is concerned, you should fear those.... in theory they are great, but in practice each industrial revolution created larger divide between rich and poor.

 

Ordered X once and I got upgraded to a Mitsubishi . And the driver does not have any clue that his car was a “Select” when I mentioned to him my upgrade! He was new to the gig so I ended up giving him a crash course on Uber 101. And yes I gave him the Portland/King secret as well .

 

Lyft is ride sharing, Uber is ride sharing Instaryde is ride sharing...etc.

I have to agree with One Star and dmoney155 . If these ride sharing apps are only for ride sharing then they would have unlimited destinations. The fact that there's a limit to our destination feature shows that we're intended to be more than just a ride share service..

 

I'm not arguing that point. You're terminology of what constitutes ride-sharing vs what a taxi service is,is flawed. It matters not what the technology is that's used to summon the ride, it's whether or not it's exclusive use that determines whether it's ride-sharing or taxi service. Uber only used the term ride-sharing to evade licencing until they could gain enough market share that many municipalities had no choice but to capitulate and regulate them. Your claim that "taxi service" will be gone in 10 years means you don't understand the difference between what constitutes ride sharing and what constitutes taxi service.

Ride sharing was around before Uber. We used to stick our thumbs out before smartphones.

Ok but this is not just my opinion, litterally everyone knows that Uber led the charge in ridesharing over the first few years and in the 8 years they've been around they've changed how me, the consumer sees hiring a ride and it's decimated the taxi industry. Technology that has been disruptive is what ridesharing is, Walmart selling for lower prices is nothing new, it's retail. An example of adistrptive technology in retail would be Amazon because it changed the way people shopped and now they're doing it again by buying whole foods and turning them into stores that have no employees. Third industrial revolution, google it.

No. You're probably old I think and jaded cuz you sound a bit crazy and if you google ridesharing or wikkipedia it you will find that services like Uber are a ride share.

No one is arguing a new revolution in transportation. But I think you are looking at it very jaded. While it has made transportation more affordable some of the lessons learned before Taxi regulation have been forgotten on the model. Taxi's got over regulated and very bloated to the consumer. Rideshare WAS under regulated in it's inception. Political figure have no problem turning a blind eye to rideshare in the hopes it will implode on itself and we will still have a regulated taxi service. The problem is this is a numbers game. Long as they can churn out new drivers it will be a long haul to it imploding. This is on the backs of the regulated system.

Don't get me wrong. Rideshare in general has brought about positive change in the regulated system and opened regulators eyes to the bloating that built up over the last 90 years. There is still more room to revamp the regulated system, and it has become expensive because of it. But try and not look at the drivers in that system as not understanding what is what. They have been doing it longer in a regulated cage and continue to do it long after you figure out this is not a job...it's a gig.

 

Omg. Old people just don’t understand.

 

Omg. Old people just don't understand.

We understand just fine, enjoy your uber experience.