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Sudden background check lock-out !

2.1K views 31 replies 15 participants last post by  UberAdrian  
#1 ·
I've been driving for Lyft for 3+ years. 5.0 and 98% ratings. I'm a US citizen with no criminal record or moving violations. Today, in the middle of my afternoon shift, the app kicks me out with a notification of a background check. My background has not changed since I first applied. Why would they do something like this, without notification, explanation or an time frame. As of now, I'm lock out for no reason at the end of the month. My rent is compromised. This is outrageous! Anyone else had the same experience?
 
#3 ·
Anyone else had the same experience?
Yes, literally every driver has this experience at some point. That is how the game works. It's not always about backgrounds, the reason is random and nonsense because it doesn't matter. There is no such thing as firing or recourse, they just stop talking to you and you are left with tears and sadness.
You should have been pro-active and come to these boards sooner, we could have told you this would happen and advised you to make backup plans. You made things go faster for yourself with that 5.0/98% stuff. The better you are, the less they want you.

Why don't you sign up with Uber?

Or maybe business isn't for you and you should get a job where you don't have to be in charge of things.
 
#7 ·
Yes, literally every driver has this experience at some point. That is how the game works.

You should have been pro-active and come to these boards sooner, we could have told you this would happen and advised you to make backup plans. You made things go faster for yourself with that 5.0/98% stuff. The better you are, the less they want you.

Why don't you sign up with Uber?
So, what happened to you and how did you resolve it?
 
#10 ·
My rent is compromised. This is outrageous! Anyone else had the same experience?
No. I don't rent, and I don't live month to month. A "career" in rideshare is a bad idea if you're paying rent and living month to month. I wish you luck.
 
#11 ·
#21 ·
Last week I got a message from Lyft telling me to sit tight while my background check was in progress. But the account kept staying active, I could still go online.

Btw, I hate that they talk to me like that. Literally, the message said "Sit tight"! What am I, their friend? I would prefer to be addressed as "Sir, we would like to inform you, blah blah blah. Please accept out sincere apologies for the inconvenience it may have caused. As a token of our appreciation of your work as a partner, we have credited your account with $25 gift."

That would be respectful and professional. Just like I deserve.
 
#23 ·
Uber never told me...I was online just not getting trips for several days. Rohit said I had to consent to the update of my background check through the app...there was no option in the app. It "Showed" that I was online "finding trips"...in a couple, several e-mails and calls. eventually someone with competence responded and said the previous three days of correspondence with people was all wrong. he gave me a link to the Checkr progress and in a day or so I was cleared and back in business.

If Lyft has been re-checking, it has been seamless and with zero notification. I wouldn't know if they stopped sending me requests for a few days because I avg about 1 Lyft trip a week because everything they regurgitate from Uber sucks just a little bit more than the original.
 
#25 ·
If they merge they can raise prices to what passengers should really be paying = increase in our pay. Right now they are over competing ..running each other towards bankruptcy
Given what has been written in the business press about their need to get more of the revenue, I think exactly the opposite would occur. They would raise prices where they could, stop competing over market share BUT then they could reduce incentives and keep a larger percentage of the new fares. No way in hell they would give us more than they have to and there are too many ants who are willing to drive for $10 or less an hour.
 
#26 ·
Hi all. I started my inquiries about this problem last night, and you were all very helpful and sympathetic. I called and emailed Lyft all night, needless to say, very upset. So just now, 12 hours later, my background check arrived and it's all clear. I don't believe it would have been this fast if I hadn't pressed really hard. Here are the facts: Lyft / Uber rely on our lack of legal counsel and overall 'individuality' to make us believe we can be messed with in this way. The fact is they can't. No contract permits any party to act with ill-intent. Suspending contracts without notification or a good reason harms the other party. The ill-intent comes from the fact that they can do this better (without harming people) if they wanted. So when we are engaged in this contract, they have an obligation not to harm, as opposed to a permission to do whatever they feel like for expediency or greed. We are stronger than we think, specially now that they are a public corporation. So do yourself a favor: fight. Tell them we'll bring a class-action suit for harming contractors for no reason, and for not doing better something trivial like this. Good luck and thank you.
 
#27 · (Edited)
This is how it should be in a dream world but in fact this 100% wrong.

For starters, you don't have any contracts with them that you give you any rights. The only contracts involved are the ones generated by each ride and the one you signed to access their service, which only gives them rights.

They are a service provider/supplier. You use their service and pay them a fee. They never suspended your contract because it doesn't exist. They blocked your ability to access their service (aka stopped doing business with you), which they can do at any time for any reason. You can't sue over this in general. You especially can't sue in this case because that contract you signed to access their app says you can't, you have to go to arbitration in the Netherlands.

If you hired a carpenter and his worked sucked...so the next time you hire a different carpenter - would you expect the first one to be able to sue you because you stopped sending him jobs? If he called you up all angry about why you stopped sending him work and why you're working with all those other carpenters and not him, would you apologize and immediately hire him for more jobs or tell him to go fly a kite and hang up? That's exactly what's happening to you. Lyft stopped sending your business work to do. They don't owe you an explanation, the time of day or anything else. It's all in the contract.

You have to actually read the contract before you can complain that they violated the contract. Yes they are scum, but they are not legally wrong.
 
#28 ·
Lyft did the exact same thing to me yesterday. Honestly I think it has something to do with Checkr because they had just finished a report for another company, except had INSANELY incorrect info on there, that contradicted what was still on file from January's report for Lyft. I appealed the new report and Lyft magically reactivated me 30 minutes later. Checkr takes incompetence to a new level, srsly.
 
#31 ·
It was Lyft :smiles:

Last night on Uber a pax gets in and says "Congratulations on completing your two step security clearance"!

I am like WTF? I don't know what youvare talking about. By the way he looked a little insane. So he opens his Uber app and shows me my driver's profile - in big letters it says "John passed his two step security clearance". I am like wow, I had no clue I passed any steps, I didn't ever give a damn.

Hehe. No tip for me.
Uber would have given you a
" VIRTUAL SECURITY BADGE" !