Too many customers have been lying and claiming food never arrived.

 

Drivers stealing food marking as delivered as well, first time customers get pins as well, some drivers drop food off at wrong address and don’t bother to call when it clearly says meet at door. It’s not only bc of the scummy customers trying to say they didn’t get their food or requests too many refunds

 

Which begs the question.
How do you get the pin from the customer if its a no contact delivery?
And why only certain deliveries? Or do they really mean, certain customers?

 

in app text or phone call.

 

If it shows a pin will be required when we get the order I woukd suggest declining the order. I will be unless I know who the customer is.

 

This feature rolled out for another member a few months ago, and I just received the email today as well. I don’t recall any members actually even sharing their experience with this pin feature yet on this forum, so I’m not sure how widely it is being used by customers.

I’ll be curious to see if anyone in my region actually uses this and I’ll report back if they do.

 

It's probably just Uber's "50th chance program". It might help a little but if the customer is planning to scam the customer will find a way, "I yelled the pin thru the door and walked away , went outside to pick up my food , it wasn't there. "

 

I've had a few of these orders over the last few months. Same as any order, you just ask for PIN when you arrive. They are NOT no-contact deliveries, you actually meet the customer. Ive had no problems with them so far. And i didnt know it needed a PIN until after i picked up the food.

 

Me too really easy sometimes they don't know and have to check

 

They can text the pin.

Not a bad idea. Keep your job, too.

 

What I don't see is instructions if the customer is unavailable to provide the pin.

What we supposed to do?

 

What I don't see is instructions if the customer is unavailable to provide the pin.

What we supposed to do?

Oh that's easy you call support... wait ten minutes for them to figure out what to do or for them to talk to 6 other people to get an answer meanwhile you're missing other trips left and right.

 

Just got that email. It said it will send u a notification when the delivery requires a pin so I will be declining all those offers. Sounds like a headache to deal with

 

I like the idea if it means "meet at door" customers won't be able to claim they didn't get their order.

 

Philadelphia area has had PIN numbers since at least last September when I resumed driving UE. The newbie customers usually get stuck with it until they figure out how to opt out of it, I think. Obviously it’s only for “Meet at Door” customers and not all such customers opt for it.

I dislike it because I tend not to notice the PIN request screen until the very end when it pops up where the swipe usually is at the bottom of the screen. Customers and I sometimes forget to discuss the PIN in our haste to complete the delivery. A couple times, I’ve knocked on the door, etc. after delivery and noticing the pin request screen. Anyway, UE forgives it and allows you to mark it completed if you forget to get the PIN.

 

Before I switched to UE last year, I remember they started having PIN numbers for pax. You had to verify their identity and put their PIN number into the app to start the trip. It was only a small percentage of trips and only a minor inconvenience. Hopefully, it will be the same with UE.

 

i had one today, didn’t know pin was involved until I left restaurant to deliver.

if you give the customer the food and dont
Get the pin, you can’t close out the order (obviously).

texting the customer is a good idea as it doesn’t create an issue where customer doesn’t have pin.

is this something Uber is assigning to people who habitually claim food was not delivered ?

 

What happens if the customer forgets the pin, doesn't give it to you, or gives you the wrong pin and leaves???


Sounds like a pain....

 

What happens if the customer forgets the pin, doesn't give it to you, or gives you the wrong pin and leaves???

Sounds like a pain....

According to another member in this thread (Post#13/Bottom of post), if they don't provide the pin or you can't reach the customer, you can still close out the order without the pin. Now, I haven't tried that, but maybe somebody else can confirm.

 

Anytime I've had a PIN needed it's been a "hand to customer" dropoff.

 

I had 2 earlier today, both "Meet at door". Seems simple enough, as long as the customer has the PIN. Both I had today were easy, no issues. I can see a potential problem if the customer has no pin though. A nightmare in the making.

 

I had to do one today and it wasnt too bad as long as the customer are made aware they must give the code to complete the transaction, the customer met me at door and was quick to give the code. So it wasnt too bad the other idea they were floating around was a square looking QR code that would appear on the eaters phone and the driver would have to scan it like we all do to get menus now. Glad they took this route it's pretty easy as long as customer is not a dummy and stays reachable

 

This pin thing is entirely about paxholes scamming for free food.

But the key will be to stand firm to a policy of ..

No pin no food.

 

I had my first pin Saturday. Retired woman in a nice neighborhood. Definitely does not fit the scammer profile but ya never know.

Could also be an extension of the pin number riders can use in addition to scammers.

 

I guess this is the best way for now...no wonder the app has been (although be it not very well) updated recently.....

 

the pin will help ensure the delivery makes it to customer other than the alternatives which are the following mistakes: customer inputs wrong address. driver takes it to wrong address. driver steals food. customer falsely claims food was not delivered.

now how do u solve missing items?

 

now how do u solve missing items

The restaurant should staple the bag shut. Their problem.

 

I got two of those today but it was only for business address..hard time to get answer from customer as he was on a meeting

 

there will be bad customers till end of world

 

So they are asking us to be PIN Nazi’s, No Food For You....check and mate

 

I remember they started having PIN numbers for pax. You had to verify their identity and put their PIN number into the app to start the trip

It comes up only occasionally in this market. Most customers are surprised by it, but readily find the PIN. It has been around for some time for passengers.

What I don't see is instructions if the customer is unavailable to provide the pin. What we supposed to do?

Recipient unavailability always has been a problem for any delivery. As Fubar cares nothing about its drivers, it, of course, failed to anticipate this problem and put out instructions for drivers.

Oh that's easy you call support......wait ten minutes for them to figure out what to do or for them to talk to 6 other people to get an answer meanwhile you're missing other trips left and right

.........all uncompensated, of course.................

 

I just got the notice about the pin last night!!!

is it randomly assigned to certain orders, or like, the customer requests to have this option of the pin?

 

It is Uber mandating on Customers that have scammed too many meals

 

The pin will virtually eliminate the fraud.

That's good for YOU because it will virtually eliminate false accusations of not delivering stuff.