[titianfire61]

How should I have handled this situation?

Pick up the rider, all good. Get on the toll road about 5 miles from the pickup, with 10 more to go. Get a notification the rider cancelled the ride.

When I asked her about it, she said she didn't do it. Her husband orders her riders for her, etc. She calls the husband, however, I did not hear anyone talking on the other end. You know you can hear something when they are on the phone most of the time.

I was supposed to make a little over $12 on the trip, they offered to CashApp (I do not take that for anyone or have an account). Then pay me cash. I finally agreed to the cash but wonder if that was what I should have done. Uber did pay me for the cancellation too.

Was she/they trying to get out of paying the Uber rate?

 

[ObeyTheNumbers]

Sounds like a screw up, but yea some people pull that scam and it's a risk to you to take cash. No commercial insurance in place. So an accident would have been very bad for you.

Next time that happens just pull over and tell them to get out.

 

[bobby747]

Moved on never take the cash. They will tell uber that. #1 never pay a toll for a p.u ever.

 

[Disgusted Driver]

How should I have handled this situation?

Pick up the rider, all good. Get on the toll road about 5 miles from the pickup, with 10 more to go. Get a notification the rider cancelled the ride.

When I asked her about it, she said she didn't do it. Her husband orders her riders for her, etc. She calls the husband, however, I did not hear anyone talking on the other end. You know you can hear something when they are on the phone most of the time.

I was supposed to make a little over $12 on the trip, they offered to CashApp (I do not take that for anyone or have an account). Then pay me cash. I finally agreed to the cash but wonder if that was what I should have done. Uber did pay me for the cancellation too.

Was she/they trying to get out of paying the Uber rate?

It depends on whether it's Uber or Lyft. Lyft, pull over to the side and tell them to get the F out. They will not adjust your fare so you will be screwed. You can negotiate for a fee but at that point it would be $20.

If it was Uber: you can request a fare adjustment, they'll usually give it back to you. I would probably still pull over, extort some cash from the pax and then go ahead and double dip by asking for the fare correction. Why would I be such an ahole. It's because noone and I mean NOONE has ever "accidentally" canceled their trip enroute in my experience. I've had it happen a handful of times and all of them were trying to get over. Hope I didn't notice, not pay surge on the whole trip, ... doesn't matter. I also don't care if it's the husband, friend, .... you are who you associate with.

Worrying about a claim of demanding cash payment, nope, I refuse to blackmail myself into worrying about something like that. Besides, they cancelled, you dropped them off, that's my story and I'm sticking to it. Their CSR's are not going to put too much time into that.

 

[Schmanthony]

You have to drop them off at the closest safe place, like a gas station or any open business that they can go into, or where there is a crowd of people like outside a large club or an event or something. If you're on a highway take the very next exit, then find the nearest safe drop off place. Insurance WILL NOT COVER YOU OR THEM in an accident if you do anything other that this. Explain this to them. You legally don't have any other option.

 

[priusorlando]

I would call the sheriff/police inform them of the situation that the customer cancelled the ride mid trip so I am no longer commercially insured and unable to take them to a safe location legally. They would have to dispatch a squad car to pick the passengers up to take them to a safe location. 99 times out of 100 a mid ride cancel is intentional to get over on the fare someow

 

[Illini]

That's happened to me a couple times. In both cases, someone else ordered the ride for my rider. I stopped immediately, and told them the ride was over.

 

[ThrowInTheTowel]

I can pretty much guarantee you it was a scam. The same thing happen to me a few years back. The boyfriend ordered the Uber for his girlfriend and the ride cancelled mid ride. I pulled over and said this ride is officially over.

She couldn't speak English but got her boyfriend on the phone within 30 seconds. He claimed it was an accident and promised to pay me $50 cash if I continued the ride. I said call another Uber no way I'm trusting a scam artist to keep his word. Girlfriend, baby, stroller, and suitcase left at 7-Eleven. I guarantee you the next driver didn't get cancelled.

 

[bobby747]

That's happened to me a couple times. In both cases, someone else ordered the ride for my rider. I stopped immediately, and told them the ride was over.

Yep out. At lit area.

 

[titianfire61]

Thank all of you for the responses. Going forward, but I hope it doesn't happen again, I'll drop them off at a safe location and notify Uber. At the time, I just wasn't sure what to do and hadn't even considered this would happen.

Safe driving!

 

[Deegizzle]

It depends on whether it's Uber or Lyft. Lyft, pull over to the side and tell them to get the F out. They will not adjust your fare so you will be screwed. You can negotiate for a fee but at that point it would be $20.

If it was Uber: you can request a fare adjustment, they'll usually give it back to you. I would probably still pull over, extort some cash from the pax and then go ahead and double dip by asking for the fare correction. Why would I be such an ahole. It's because noone and I mean NOONE has ever "accidentally" canceled their trip enroute in my experience. I've had it happen a handful of times and all of them were trying to get over. Hope I didn't notice, not pay surge on the whole trip, ... doesn't matter. I also don't care if it's the husband, friend, .... you are who you associate with.

Worrying about a claim of demanding cash payment, nope, I refuse to blackmail myself into worrying about something like that. Besides, they cancelled, you dropped them off, that's my story and I'm sticking to it. Their CSR's are not going to put too much time into that.

You are right, Lyft is the worst when it comes to fare adjustments. Their reps have clearly been trained to be the harshest gate keepers when it comes to giving away earned dollars.

 

[ThrowInTheTowel]

Yep out. At lit area.

I admire your kind heartedness cause after you pull a scam on me I actually prefer the darkest area for you to wait for your next Uber ride. Your safety comes last. Hopefully Michael Meyers picks them up.

 

[Juggalo9er]

They obviously didn't want the ride... turn around and drop them off she you picked them up at

 

[25rides7daysaweek]

They obviously didn't want the ride... turn around and drop them off she you picked them up at

Im not even driving one more block
You cancel the ride you walk the plank!!!

 

[Deegizzle]

I admire your kind heartedness cause after you pull a scam on me I actually prefer the darkest area for you to wait for your next Uber ride. Your safety comes last. Hopefully Michael Meyers picks them up.

Yep. You do that ish to me, you’re getting dropped off wherever we are. Whether it’s in the hood in a dark area around a bunch of homeless folks or on the interstate on a damn bridge.

You end the ride by cancelling, then you’ve cancelled the business transaction as-is and at that very spot. To drive you any further is a potential liability for me, literally.

 

[bobby747]

You see years ago when you're making over two thousand dollars a week easily. The reason why you put them in a well lit area because you feared deactivation. In today's times the pay got so bad in most of the cities. Nobody gives you a shit about where you put them out. Take a $25 ride today. And turn it into a $150 ride of yesterday? You sure will care more. You won't let one scum bag Wreck your job.

 

[burnlord]

How should I have handled this situation?

Pick up the rider, all good. Get on the toll road about 5 miles from the pickup, with 10 more to go. Get a notification the rider cancelled the ride.

When I asked her about it, she said she didn't do it. Her husband orders her riders for her, etc. She calls the husband, however, I did not hear anyone talking on the other end. You know you can hear something when they are on the phone most of the time.

I was supposed to make a little over $12 on the trip, they offered to CashApp (I do not take that for anyone or have an account). Then pay me cash. I finally agreed to the cash but wonder if that was what I should have done. Uber did pay me for the cancellation too.

Was she/they trying to get out of paying the Uber rate?

She was hoping to cancel and then you would just not notice until you got closer. and then just say, oh YOU must have canceled. try to look. Keep driving though. please. Oh. ok I will have jimmy pay you when we arrive.
And then at the stoplight on the corner, she will jump out and run.

 

[JonC]

Cash or Apple Cash right now, or toss them out wherever they are. Don't believe offers of cash when they get there.

Uber's insurance is crap anyway, don't worry about that, you're screwed if you crash either way.

 

[bobby747]

Sad part is company don't care. This is why I heard of a group of guys taking a taxi to our casino. They tell me $50 up front the cabbies say. Fare is like $60 . Just in case they run away..being a taxi cab has some advantages.

 

[ObeyTheNumbers]

Uber's insurance is crap anyway, don't worry about that, you're screwed if you crash either way.

Well not actually, its $1M+ commercial insurance (on a legit trip) covered by well known and legitimate insurance carriers who are legally obligated to cough up.

If they don't then the lawyers go after them instead of the driver who stupidly accepted a cash trip.

As a driver you don't want that sort of heat, unless you enjoy walking and being broke for the rest of your life.