[1rightwinger]

Hello. Lyft just started offering hourly guarantee in my market. I have a couple questions on how it works.

1. it says you have to give one ride per hour. If I get a request, accept it and then drive to the pickup and the rider cancels and it meets the cancel fee requirements so that Lyft pays me $5 cancel fee, does this count as a ride in that hour? probably not but just wondering since it is kind of vague on Lyft website.

2. is it set to start on every hour at for example 11pm and then end at 10:59.99? or does it count if you log in at 11:15pm and stay logged in til 12:15pm does that count as one hour or does it have to start and end on the hour?

3. it says the ride has to start in the hour (not when the ride ends). does that mean the ride starts as in you arrive at destination, pick up pax and click on start? or is it the time that you accept the ping?

4. If I begin a ride and the clock says 11pm is that counting in the 11pm to 12am hour?

Thanks in advance for any help you can provide.

 

[4.9 forever]

1. no cancels do not count.
2. It is actual clock hour, so 10 to 11 etc.
3. Yes the ride starts when you push start ride.
4. The clock is in seconds so it will be very hard to get exactly 11:00:00, but I am not sure where it lands if you do.

 

[wb6vpm]

1. no cancels do not count.
2. It is actual clock hour, so 10 to 11 etc.
3. Yes the ride starts when you push start ride.
4. The clock is in seconds so it will be very hard to get exactly 11:00:00, but I am not sure where it lands if you do.

actually regarding 3 & 4, the ride counts in the hour that the pax requests the ride, not when you pick them up, so if say the pax requests a ride at 9;59:58, you were the 3rd driver that they sent the ping to and you accepted it at 10:00:45, it would count for the 9 o'clock hour, not the 10 o'clock hour.

Source: https://help.lyft.com/hc/en-us/articles/214218157-Average-Hourly-Guarantees#rides

 

[PTUber]

The real problem is you have to stay on line 50 of the hours 60 minutes. Typically the guarantees are during busy times so there is a good chance you would be making more driving Uber, especially if it's surging, than the hourly offer.

 

[1rightwinger]

Thanks for your answers. After seeing the replies and participating for the week it makes more sense now. But now I have a couple new questions:

my guarantee info disappeared today (monday) and I was worried I may not get the calculations added on for some reason. nowhere in my driver dashboard does any of the info show up for the guarantee for last week. so I was worried about getting paid for it. And nothing is showing up for the upcoming week. I maintained a 94% acceptance rate last week while I was striving for the guarantees so I also hope to get it again for the next week. last week, the 1st time I ever saw it offered, it was offered on Sun late afternoon/ early eve and that is when I opted in. but now I see nothing and still have not received the offer. I called LYFT support and they said do not worry, Monday is when all the calculations happen and even though you do not see it in dashboard now we will add it in to your pay and you should see it by tues. And she said don't worry that you don't see a new offer yet for the current week, that is probably also because all the calculations are happening today.

Is this true what she says? and is there a good chance I will see a new offer of guarantee on Tues for the current week (after they are done making all the calculations)??

thanks.

 

[wb6vpm]

Thanks for your answers. After seeing the replies and participating for the week it makes more sense now. But now I have a couple new questions:

my guarantee info disappeared today (monday) and I was worried I may not get the calculations added on for some reason. nowhere in my driver dashboard does any of the info show up for the guarantee for last week. so I was worried about getting paid for it. And nothing is showing up for the upcoming week. I maintained a 94% acceptance rate last week while I was striving for the guarantees so I also hope to get it again for the next week. last week, the 1st time I ever saw it offered, it was offered on Sun late afternoon/ early eve and that is when I opted in. but now I see nothing and still have not received the offer. I called LYFT support and they said do not worry, Monday is when all the calculations happen and even though you do not see it in dashboard now we will add it in to your pay and you should see it by tues. And she said don't worry that you don't see a new offer yet for the current week, that is probably also because all the calculations are happening today.

Is this true what she says? and is there a good chance I will see a new offer of guarantee on Tues for the current week (after they are done making all the calculations)??

thanks.

Hourly Guarantees are not guaranteed every week, usually only when they are expecting it to be busy (or they wanna get a bunch of drivers out there and **** them over...)

 

[1rightwinger]

Yes, but if they do offer them again, it it unlikely that they would do it on tuesday? this is kind of what she told me that this would not be out of the ordinary. or if you don't see it by Sun night is it a fat chance of happening? I am hoping to get it again as it was easy $$.

 

[wb6vpm]

Yes, but if they do offer them again, it it unlikely that they would do it on tuesday? this is kind of what she told me that this would not be out of the ordinary. or if you don't see it by Sun night is it a fat chance of happening? I am hoping to get it again as it was easy $$.

Pretty much, I seem to remember them being released by Sunday evening. (YMMV, my memory sucks, I can't remember what I had for lunch today...)

 

[Goduckies]

Check driver history for the week. I made a whopping 4 bucks on it for 6 hours... oh well.

 

[1rightwinger]

Lyft offered an hourly guarantee of $15 per hour and to earn it you have to 1.opt in, 2. have over 90% acceptance, 3. complete 1 ride in the hour, 4. be online for 50 min of the hour.

Am I crazy to think then that based on how it is presented that if I end the week with over 90% acceptance that each and every hour that I qualified in that I would basically get a bonus of $15 less what I made in that hour? times the hours that the requirements were met?

example: I was online for over 50 min, I completed one ride in the hour, I ended week over 90%. Let's say the one ride I did earned me a net of $5. Now Lyft should bonus me $10 right to make it up to $15 "guarantee".

I was expecting a ballpark of around $150 for the bonus because I met the requirements for 18 hours and the Lyft support gal verified on the phone the other day that I had 18. most of the hours I only had one trip in and they were let's say an average of about $7 payout. so, I would ballpark assume that my bonus should come out to approx $144 based on how I think the calculation works above. Again, she verified that I had 18.

I just say on my lyft earnings statment and my bonus for "incentive guarantee" is a whopping $24.86. Now I am going to have to go back and document my rides and do the calculations and argue to them that the bonus should be higher. Anyone else experienced this and do you understand their fuzzy math? Am I missing something in the small print of how $15/hr does not mean $15/hr?

 

[1rightwinger]

Ok, my bad, I realize now it is a guarantee of $15 gross not net. It is pretty vague. But still a lot of the rides I did were short and the gross was $6 or $8 or so and I still think somehow they are applying fuzzy math to minimize the gaurantee payout. I am going to have to do some calculations and arguing with lyft. If this is how they do it, at this rate it is no way near worth it to shoot for the hourly guarantee.