Likely why you got the call instead of them using an app.

Taxi number easier to use than figuring out their own address.

 

This happens all the time. The passengers one job is to know where they are and know where they are going. Too many can't manage it

 

That's a great way of putting it. I'm blown away by how something so simple is goofed up so frequently by passengers. And what's worse, they don't refer to the app while the driver is in transit to see where the driver is going (both when the driver is on their way to pick them up or when they're heading toward the destination).

I've used both Uber and Lyft as a passenger and to their credit, they do everything they can to treat pax like 3rd graders and make things as easy as possible.

 

Among the most annoying pax are the ones who text me with "I'm here".

Given that the word "here" is defined as the place where one is currently located, the text, "I am here" means, 'I am where I am".

Not to be confused with the smash hit "I am what I am" by international disco sensation Gloria Gaynor, "I am where I am" is an idiotic thing to say that reveals the person who says it to be a total imbecile.

 

When this happens to me, I do not waste my time, I just simply cancel the ride.

 

I will usually give the pax until the timer runs out to find the location they confirmed in the app for their pickup. I do not give them any clues or answer the phone. (My rideshare phone is set to go to voicemail, and I made my voicemail greeting the old AT&T recording, "We'sorry, the number you dialed is no longer in service" on continuous loop, so that pax don't leave voicemails.

All text messages saying, "I'm here / you need to come around to x location / you're at the wrong place / etc" get ignored.

When the timer runs out I mark them as a no-show, collect the fee and move on.

On the very rare occasion that it's a high-value fare and worth F'ing around over, I will phone the pax and play Where's Wally. But given that good fares are almost extinct now, this almost never happens.

 

Just yesterday I was 5min into driving to a pickup 7min away when the Pax called and said the put in the destination as the pick up. The actual pickup was over 13miles from where I was (i was 2min away from the pickup they had put in). I told them to cancel and request a new ride. I arrived at the pickup (which was the destination) and waited the 5min and then called them again. They said that I should just drive to where she was. I canceled and picked up a $4.21 cancel fee and pinged a good ride immediately.

 

Main , problem here is 8 mins to cancel. Getting in the elevator..or coming down 90% cancel. This is a city. Not a farm.

 

Yes, but, if i canceled i get a mark and no money. It was a slow day.

 

I've had a few of the dyslexic ride requests (pick-up / drop-off reversed) usually I can get them to cancel and re-order. My all-time favorites though are the pick-up and drop-off being the same location. Not sure how the App allows that, but I've gotten them a couple of times. Just ask them to update drop-off.