I never liked Uber's rating system but now I'm having second thoughts.
A few weeks ago, I began paying closer attention to PAX ratings and finally stopped accepting fares from PAX with ratings under 4.7 (red flag)
My stress level has gone way down. That said, I now realize that PAX ratings allow Uber Partners to warn each other about troublesome PAX. Without this feature our only recourse would be to cancel a trip when the person trying to get in the car is someone we had problems with in the past which does not prevent us from picking up a PAX with a record of giving other drivers a headache.
I'm seeing more and more PAX with ratings under 4.7. Case in point, I turned down two requests today from a PAX with a 4.2 rating. I had to go offline and drive away from the area.
In my experience, 9 out of 10 PAX do not know they have a rating or that a low rating will increase the time it takes for someone to accept their request.
As long as new drivers keep entering the market, PAX with low ratings will continue to get rides from new drivers who do not pay attention to ratings before accepting a fare.
A few weeks ago, I began paying closer attention to PAX ratings and finally stopped accepting fares from PAX with ratings under 4.7 (red flag)
My stress level has gone way down. That said, I now realize that PAX ratings allow Uber Partners to warn each other about troublesome PAX. Without this feature our only recourse would be to cancel a trip when the person trying to get in the car is someone we had problems with in the past which does not prevent us from picking up a PAX with a record of giving other drivers a headache.
I'm seeing more and more PAX with ratings under 4.7. Case in point, I turned down two requests today from a PAX with a 4.2 rating. I had to go offline and drive away from the area.
In my experience, 9 out of 10 PAX do not know they have a rating or that a low rating will increase the time it takes for someone to accept their request.
As long as new drivers keep entering the market, PAX with low ratings will continue to get rides from new drivers who do not pay attention to ratings before accepting a fare.
