Just ignore the msg, I get probably 2 a month of that same message (delivering about 2 years)...We don't work for the restaurants, Uber now doesn't give an specific itemization, and you can only delivery what you got. Most ALL the time it is out our hands. Let that be a lesson, don't go back for anything, damage already done. It's Ubers customer let them take care of it as they usually give them full credit.
I delivered drinks only last week, and the customer bragged about getting his whole ordered comped bc they were not included in his prior order.

 

Rickos,

That is an auto-general message, so pay no attention to it. Although it wasn’t your fault, Uber is too dense to change/delete it. I got that also when it wasn’t my fault. That’s Uberville where common sense doesn’t exist.

 

I check receipt only. If something is missing, the customer should choose a better eatery. I wouldn't even consider UE, people want free stuff or refund. Who needs it?

 

It's like they choose to ignore the fact that many restaurants seal the food or don't even prepare it in full view. In most cases there is no way to know. Haven't got one of these in awhile but reading it again upsets me lol.

 

No good deed goes unpunished :roflmao:

 

Rickos ...did you thank Rohit for the kind message?

:roflmao:

 

Ahhhh, but I had Rohit on the phone and he repeatedly told me the sky is blue. If I should thank someone, its AI!!! :roflmao: :biggrin:

 

Las time I went back to the restaurant because restaurant mixed up, I got negative feedback, no tip, 20 minutes gone. Never again.

 

Don't get paid enough to check an order. Whatever is in the bag is what they get. I don't look and won't ask.

 

3rd world Algorithm assisted management.

 

My rating hit an all time low of 97 recently but it's back to 99 now but customers can't see our rating anymore so I don't care. I only ever got the possible address fraud email (10 months ago) which they said was automated. And they told me the 3 trips that triggered it never complained about anything so don't worry about it. I've never gotten the few missing items email.

 

It's like they choose to ignore the fact that many restaurants seal the food or don't even prepare it in full view. In most cases there is no way to know.

Not only that, but Uber has started giving us a partial item list in the app (presumably so that drivers cannot screen for excessive number of fountain drinks, etc.), making it impossible to check the accuracy of the order. I have had multiple deliveries over the past week or so where I received the order from the restaurant and said, "This isn't on my item list." Now we pretty much have no choice but to just accept that what the restaurant is giving us is correct.

 

Yea, I haven't been driving as much lately and haven't encountered that yet, but I have heard others on here mention it too.

 

Got the proverbial missing items email today. Called and to support and all they could tell me was that I had a high number of reports and that I neede to check bags. Really, most bags are sealed and drinks are not always listed on the app. Tried to explain that to them but got no where. They said that I needed to be careful or my account would be closed. I was and still am angry about the email. I have never nor would I take items from the customer.

 

Uber needs to start showing exactly what the customer ordered on our screen. Picked up at a pizza place and it said "1 - Bottled Soda". The pizza girls hands me a 20oz bottle. I get to the customer---"Where is the 2L I ordered? I didn't order a 20oz". UGH.

Is it that F-ing hard for Uber to show us the dang order? If we are getting dinged on missing items, how about show us.

 

Is it that F-ing hard for Uber to show us the dang order? If we are getting dinged on missing items, how about show us.

GrubHub does it, and it works fairly well. All in all, I prefer the Uber app to the GrubHub app, but this is one instance where the GrubHub app is superior.

 

I’m new to ubereats and I just received the missing items email as well. I have no idea how to know what I am suppose to pick up, it’s frustrating. How many missing items are we allowed until they deactivate you?

 

I'm new to ubereats and I just received the missing items email as well. I have no idea how to know what I am suppose to pick up, it's frustrating. How many missing items are we allowed until they deactivate you?

Good question. I'm thinking there no real limit as long as they are few and far between.
I know this is not a very helpful answer, but it's as close as I can get.

 

I'm beginning to believe it is "drinks" that are causing the problem and Ubers failure to show us the order that are leading to missing items.

Yesterday I had 3 of 12 deliveries where I asked about drinks with the order, even though my screen did not show drinks, and sure enough, they ordered a drink. Any time I see "combo", "family", or other key words - I ask.

Hey uber - show us the WHOLE order

 

The way its been going lately, if they don't hand me drinks, I ask.

 

Even asking doesn’t always save you. McDonalds seems to be one of the worst about not giving drinks. Had an order last night that I asked about drinks and was told no. Got to the customers house an low and behold he asked me where his drink was. I did offer to go back but he said don’t worry about it. I then sent uber an message indicating that they needed to show us the whole order not just a brief synopsis.

 

Even asking doesn't always save you. McDonalds seems to be one of the worst about not giving drinks. Had an order last night that I asked about drinks and was told no. Got to the customers house an low and behold he asked me where his drink was. I did offer to go back but he said don't worry about it. I then sent uber an message indicating that they needed to show us the whole order not just a brief synopsis.

On the other hand, last night, a girl asked me where her drinks were, I said they told me there weren't any, and right in front of me she whipped out her phone and verified that in fact, she forgot to order drinks.

 

Mcdonalds told me and showed me today they got new bags for delivery and new cup holders and they'll be putting drinks in the bags now. This will be interesting...

 

Theyve used them on me.
Better than the crap styrofoams they used to give me.
Plus, now the entire order is under lock and seal.

 

Yesterday while making a 12 mile delivery from Sonic for a Route 44 Blue Raspberry slush ($11.00 guarantee) the whole southeast Texas skys opened up and it was thunder and lightning small hail and I literally couldn't see 10 feet in front of me. I pulled over, called support, and told them I wasn't going to risk my life for an $11.00 delivery of an icee drink that was likely to melt before I got there anyway. The CSR I spoke with took down my info told me to hang on and came back on and told me that I could cancel the delivery and I still got the $11.00 fee. Today I get infamous " First Notice" about "not completing deliveries" This was literally the first time in over a year of driving and nearly 1500 trips that I had to cancel a trip and I did the proper thing and notified support and still got this BS notification I called the ESL minions and got a bit of satisfaction by yelling at them and then hanging up. Naturally I went another 2.5 hours without a ping

Bottom line is Uber can take their "notifications" and shove them

 

I did a rant a couple months ago about missing drinks...It has gotten considerably worse. The restaurants that are known for missing drinks, I txt the customer after I swipe deliver. I don't leave the restaurant until they respond. This actually has helped with tips too (shows I actually "care"lol).
Now mcds, idgaf what is included lol, unless it's a known tipper.