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Major Hacker on Uber Eats Has Crippled Us

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30K views 91 replies 44 participants last post by  RedDawn289  
#1 ·
Hey,

I've been meaning to sign up and post this issue for a while now but out of all the furious anger and long hours I do it hasn't been possible.

I quit my main job around six months ago to focus on UberEats full time. My previous job/s were very abusive and I found solace with UberEats as I was averaging around ÂŁ9-ÂŁ10/hr after my expenses if I worked a full 10 hours and I was more then happy with that. At the end of each day I would take home money for my rent, bills, food and expenses and still have some change left over to save up.

Around two months ago an odd occurrence appeared and that was that all of the jobs in the area suddenly, in one swoop, dried up! There was no influx of new drivers, as all of the local ones are regulars, there was no dip in shop orders, as the orders kept coming, HOWEVER we where simply NOT receiving them!

At one point I was online for 6 straight hours and had only picked up one single job. This was unheard of. Due to all the idling all the regular drivers had more then enough time to stop and have long extended chats (for hours on end.)

Eventually one of the riders said that he keeps spotting one driver, who appeared a month or so ago constantly picking up jobs one after the other without fail. Then other riders chimed in and said they also spotted that SAME driver and couldn't understand why this was happening, thinking it was the app that was faulty.

Now, we have all seen people being sneaky with two phones using two separate accounts and none of us really cared as we were still taking home a very reasonable sum of money. We have also seen the odd GPS hacker but they tend to get banned very quickly so no harm done there either. However this is a whole other story, it has become so unbearable that many of the regular riders have quit after years of working the platform as they couldn't make rent at the end of the month.

As a final ditch attempt to remedy this, we began observing this thieving cheating ba***rd as he would come and go NON STOP collecting over 5 deliveries and hour. Before we can even flinch he had returned to collect the next order, it was unbelievable. At this point all of us had reported him to Uber with pictures of his plates and they did NOTHING! We received a copy and paste email in response.

Over a month of this abuse I averaged ÂŁ215 in one week with 70 hours of online activity! (YES YOU READ THAT CORRECTLY!) Finally after two months we couldn't take it anymore and decided to confront him face to face. I took one glance at his phone and saw he had made ÂŁ178 for the days earnings and it was only 6PM!!! WHAT THE HELL?!?!? I almost lost my mind!

After realising he had no escape from the situation he finds himself in, he admitted his game and quickly offered us the blocking and hacking tools he is using for a whopping ÂŁ1000 cash! GGRGHH!!! He admitted to using some kind of script that blocks us from receiving jobs and then using GPS hacking smartly to always jump the queue and be first in line when the orders arrive! WHAT?!

Like that wasn't bad enough, he said he runs a crew in different areas with the same script/software setup, and then tried to without any shame recruit us to work for him for a 20% cut! I AM NOT MAKING THIS UP! He then said there is no point in reporting him to Uber as he has been doing this for years, laughed in our faces, and carried on!

At first I thought he was using data blocking in the area but this can not be possible as we are all using our phones for YouTube etc. So we complained to Uber, they did nothing. We complained to the stores managers, they did nothing. I am absolutely flabbergasted that nothing has been done about this after COUNTLESS emails and reports he is still on the road!

Guys, what exactly is it we can do? All the help we can get is appreciated. Uber seems to not care AT ALL, we seemed to have hit a brick wall head on with this. This has become absolutely CRITICAL. I know for a fact I will struggle to cover this months expenses, this is without a doubt.

sorry for the rant. I'm just exhausted mentally and physically. I hope you guys understand.
 
#47 · (Edited)
Used to be DirectTV or Dish, I forget which, had a lot of hackers that could produce a card that provided service but Direct put a lot of money into doing what I remember somebody that used to do it called a "hash". Since then the recurring "hashes" and development of a difficult system to hack have pretty well eliminated the hacking cards and I would say Ubereats and Uber should do the same thing.
 
#49 ·
This is the UK so just have someone shank him. Problem solved.

Two sugers?

On a serious note I live in the UK for all that missed it, so not sure on the tricks people are using in the states. Also in the current economical state of London this was pretty good before this guy appeared.

However GPS spoofing is a amature night compared to what this guy is doing. He said his using script blocking he mentioned something about IP's but I didn't listen long enough to care.

He is clearly on a next level thing. GPS spoofing simply puts you in a location but not at the front of the queue. He is doing something else to block us from getting jobs PERIOD!

I'm lost, seriously lost.
Possibly using a cell jammer so no orders can come through and then the orders will eventually ping over to his phone?

Thats a little uncalled for.

"We" are the regular drivers of around 10 who eventually got to know each other after almost two months of idling. I mean, what else is there to do? I work in outer London so there are only a limited amount of restaurants that do Uber here. The handful that are on Uber are situated on or around the corner of a small High Street. We always used to see each other daily but only for a few minutes whilst waiting to collect orders.

"He" is a random driver that doesn't live in the area, suddenly appeared with super f'ing powers to be able to grab all the jobs from under our noses. I used to work from 10 in the morning and continue until I met my target which would usually be between 9-10 hours.

Let me put it in prospective. There is a pinpoint location for at least two restaurants, they are within meters of each other and are regularly busy. So after the sudden loss of jobs we started loitering around this pinpoint. This guy appears for a second, grabs food thats already prepped and disappears. Then reappears 10 minutes later to collect another, then another, and so forth. Whilst we sit there watching!

GPS hacking will only put you into the queue but it wont allow you to JUMP the queue which this guy is miraculously doing! Otherwise it simply is NOT possible to take 4-5 jobs an hour whilst 10 other drivers stand-by. SO HOW THE HELL IS HE JACKING ALL OF THE JOBS IF WE ARE AT THE SAME PINPOINT?! This is the million dollar question!

BTW, when we reported to uber collectively we all got the same copy and paste reply back. "we take this very seriously blah blah"
If you are all at the same point and a cell jammer is used then Uber can't hit any of your phones with orders and it will go to the next closest phone that answers which is his. Make sure you have constant data access in the time frame before he shows up. You can find some web sites that will monitor your connection and report when you go offline.
 
#50 ·
O.P, is the person doing this Brazilian by any chance?

Exactly the same thing is happening in my area (Outer South London) and I even started a thread about this last year.

https://uberpeople.net/threads/drivers-are-blocking-other-drivers-from-receiving-orders.206033/

Long story short. There could be 10 drivers sitting outside a very popular McDonald's Restaurant and the same driver(s) will receive every order, one after the other whist the rest of us are twiddle our thumbs. Many times I've been able to check the McDonald's tablet and see multiple orders requesting for a driver and not a single one of the "honest drivers" waiting in the car park will receive the ping. When it gets super busy they'll turn what ever the &%$@!* they're using off as to not alert suspicion.

It's not fake GPS, it's not multiple accounts, and it's not jamming. I'm 99% positive that they've found a way to change driver priority selection in the software.

It's so blatantly obvious what they're doing, everything reverts back to normal the second all these cheating bastards go home.

The person who is talented enough to hack the software is most likely selling an order priority service to drivers and taking a cut of their profits.

Could you imagine how much money one could make having a couple hundred drivers paying you a % of their weekly wage.
Yeah. Uber2.0.
 
#51 ·
I've been doubtful of the OP's story from the get go.

It's far fetched and neither London poster has presented any evidence to this forum.

It's been days since "they" (could be one poster using two accounts) have posted here, and I'm more doubtful now than before.

In the absence of evidence and updates, I'm declaring him/them trolls.
 
#53 ·
I haven't posted over the weekend due to heavy work load and you're already calling me a schizophrenic troll?

Okay then..
It's not schizophrenia, there are trolls who use multiple accounts on this website.

Let's see some proof of your claims.

You say you've presented Uber with evidence and they're doing nothing about it. Show some of that evidence to this forum.
 
#65 ·
Sorry for the late reply.

Over the past 4 weeks there has been a mass culling of drivers in my area who've been using fake GPS, multiple accounts, and other "fraudulent activity", not to mention that immigration have been busting drivers left, right and centre. Even though other drivers have started to fill the empty positions, I've managed to make around 1.3x to 1.4x increased profit each week.

I still haven't managed to get any further information on the "software" which they have alleged to be using, but I'm still trying to find out more information.
 
#66 ·
Sorry for the late reply.

Over the past 4 weeks there has been a mass culling of drivers in my area who've been using fake GPS, multiple accounts, and other "fraudulent activity", not to mention that immigration have been busting drivers left, right and centre. Even though other drivers have started to fill the empty positions, I've managed to make around 1.3x to 1.4x increased profit each week.

I still haven't managed to get any further information on the "software" which they have alleged to be using, but I'm still trying to find out more information.
How did you find out about this? Was in the news or on the internet?
 
#67 ·
Gentle people, some bizarre hack to get short run from a Mcd is truly a waste of a marvelous mind.
So you UK eats drivers like doing Mcd? mmmm if an area was shorting me as it did I went to my green light hub, pitched a fit and they showed me data. mmm I ended up working a different geographical area and issues solved.
Now I don’t doubt some schmuck was getting Mcd trip’s more often than anyone else, but here in the states I decline Mcd so often not surprised to sit for 45 minutes, paying the refuse penalty. Usually it ends up with me getting a sushi run from the smallest sushi place that ends up paying me double digit payout with tip.
Again I don’t doubt it, I have over 3800 trips in Illinois pure eats in my two seater beater and felt every emotion, from feeling slighted, picked on, forgotten, abused (14 min trip for 3.82 payout), under appreciated.
Then of course I had three weeks in a row over $600US.
Long and short is one driver is scamming ten of you in one section of town, block him in at the next trip, then all of get lost for ten minutes, that will definitely screw him up good, and then go to the green light center as a group ask for your data ratings etc and figure it out. Uber is bad ok but the local guys and gals on the ground are supposed to fix it, so bring along a local reporter it’s an Uber story, locals and gig economy story, and a cheat story all the things a local paper loves.
So there I just man splained to ya, sorry. about that, just had to comment.
In the long run uber is not gonna change a life it will barely maintain one if that
 
#68 · (Edited)
How did you find out about this? Was in the news or on the internet?
There are around 30 regular drivers in my local area of operation so gossip travels fast.

Update: Just a few days ago so many drivers got their accounts permanently banned for breaking Uber's terms of service (fake GPS). Still, I find it amazing that a billion dollar tech company can have their driver allocation system manipulated so easy, for so long. The drivers who've been blocked have already made/rented another account but now they have to play "fair"; I smile seeing them felled to the same level (at least for now) as us plebeians
 
#70 · (Edited)
While I'm not ruling out your claims, I'm again calling on you to post screenshots of evidence, including your contact with uber about this.

In a previous post, you made some vague excuse about "delicate racial issues" preventing you from taking action. That excuse is lame.

Sorry man, but I'm having a hard time believing that a group of thieving drivers is stealing money from the pockets of 30 drivers, and the 30 drivers have let them get away with it.

Why haven't you or the other drivers notified the news media how drivers are able to brazenly steal from other drivers and uber allows it ?

You've got nothing to smile about. The very fact that they're back driving again means they haven't been "felled", and their scam operation is back in business.

If your story is true, there's no doubt it's also occurring here in the US.

Continued high rates of Third World immigration have been a disaster for rideshare drivers here in the US.
 
#71 ·
I'm not ruling out his claims, but let's see some evidence to back it up.

So far, he hasn't provided any.

He doesn't have to do something that could land him in jail.

He could contact the BBC, the London Telegraph, etc. that there's a ring of scammers driving for uber who's literally stealing money from other drivers, and uber is allowing it to continue.

Something like that is certainly newsworthy.

Now, he claims that the scammers are back driving again, but are being forced to "play fair", which is rediculous.

If the scammers have been able to sneak their way back in, they sure ain't gonna be playing "fair".
 
#72 ·
Thats a little uncalled for.

"We" are the regular drivers of around 10 who eventually got to know each other after almost two months of idling. I mean, what else is there to do? I work in outer London so there are only a limited amount of restaurants that do Uber here. The handful that are on Uber are situated on or around the corner of a small High Street. We always used to see each other daily but only for a few minutes whilst waiting to collect orders.

"He" is a random driver that doesn't live in the area, suddenly appeared with super f'ing powers to be able to grab all the jobs from under our noses. I used to work from 10 in the morning and continue until I met my target which would usually be between 9-10 hours.

Let me put it in prospective. There is a pinpoint location for at least two restaurants, they are within meters of each other and are regularly busy. So after the sudden loss of jobs we started loitering around this pinpoint. This guy appears for a second, grabs food thats already prepped and disappears. Then reappears 10 minutes later to collect another, then another, and so forth. Whilst we sit there watching!

GPS hacking will only put you into the queue but it wont allow you to JUMP the queue which this guy is miraculously doing! Otherwise it simply is NOT possible to take 4-5 jobs an hour whilst 10 other drivers stand-by. SO HOW THE HELL IS HE JACKING ALL OF THE JOBS IF WE ARE AT THE SAME PINPOINT?! This is the million dollar question!

BTW, when we reported to uber collectively we all got the same copy and paste reply back. "we take this very seriously blah blah"
I believe something illegal is going on because all of the sudden I have been making less and staying 5 hours online for $7 in a very busy area in Miami. I suggest you drive to another city and try things out there. It's like someone got a hold of our numbers blocking from receiving. I'm sure the authorities are monitoring this and soon we will know more. I called uber support and reported the drastic drop in the last week, like if my number got hacked. Just keep reporting.

If those drivers have the ability to take all those deliveries, they also have the ability to know the destinations of every delivery in advance.

That means not only are they grabbing more deliveries, they're grabbing the best deliveries as well.
Yes grabbing the best ones and then those not so great fall thru for others.
 
#76 ·
Hi, did you find a solution to this? We are now seeing the exact same scenario appear in Brisbane, Australia. A small group are targeting MacDonalds store. They appear to be using the same technique as you described. They have been repeatedly been reported to Uber by multiple partners but the standard reply is "If you provide us with their name and telephone number we will look at their account for any suspicious activity". After 5 months of reporting I gave up talking to Uber.
 
#83 ·
Hi, did you find a solution to this? We are now seeing the exact same scenario appear in Brisbane, Australia. A small group are targeting MacDonalds store.
Hey, mate,
Do you know them names and numbers phone? Let's find out these informations and go to Uber Office. I'm able to do it with you.

That situation is not fair!
 
#85 ·
Here in Wandsworth we have some of those guys in Mcdonalds 1 Marl Rd, Wandsworth, London SW18 1JT, everybody hate them, i think will be a great idea if we can post here pics and their info, some of them can't speak english they are illegals and we have another group the one with bicycle accounts driving cars hiding because they don't pay insurance, is amazing the shit people we have in the business.
I will give you a little advance of the massive info we have against them, take a look close to the case with double side with 2 phones inside plus another phone in hes arm.
 

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#87 ·
monkey see monkey do.....the unethical, immoral, and corrupt companies of Uber and Lyft have created this monster and many others like this driver. Do you blame them? My principles/morals/ethics wouldn't allow me to do what the driver is doing but it is difficult to blame them for doing it. The way to survive in the US is to lose all principles, morals, and sense of ethics if you are going to succeed (just look at the governmental leadership who is a model citizen, by default of being President, to many of school children, middle schoolers, and high schoolers who will one day see all that we are currently experiencing as the key to success and the norm)
 
#90 · (Edited)
I'm so sorry to hear that!!! Karma is gonna beat his ass! That guy is cheating, stealing, from you and Uber. When Uber notices the quest promo awards are VERY HIGH, they'll do something.
That sounds familiar. I noticed a few times, trips weren't cancelled in route, they just disappeared!!!
It was only one weekend, I completed my quest of 40 trips, Uber message said, You will not receive your promotion because our system detected improper use of the app. So maybe it happened in my area also? And they punished all drivers?

Probably has a partner inside Ubereats that adjusts the program live to always go to that driver. I think they can do that to test things. That's the problem with so many low paid hirelings to run the show, they eat a company from the inside out. What I believe would be a good idea is to complain to a district manager that one of its employees is directing business to a specific delivery person and that if they don't find the culprit, there will be a class action lawsuit
Maybe they should follow the driver, wait for him to complete the delivery. Give it 5 more minutes, enough time for the customer to enjoy their food.
Knock on their door, apologize for that Uber driver, for eating from the order, and tell them you hope they didn't eat that food yet. Warning of health risks. No one will know who you are.