I am tired of lyft having to rematch me with closer pax without prime time! How is this legal! They are forcing me to take this non prime time when I had ping with 100% prime time. If a cancel I get the threat messages that I cannot cancel anymore rides. So I am literally tiring of cancelling when they rematch with non prime pax. I haven't look at the contract but does anybody know what I says about rematch?

Have you called phone support?

 

Will they do something ? I emailed them and they ignore it.

 

Yep. This morning I am in driver mode, but touching another screen, and Lyft decides that is close enough, and gives me a ride, probably not PT and unknown rider rating. So I decide to get it, because I don't want the cancel police to arrive, though I hardly every cancel, but I am an 80 percenter and some folks think Lyft is looking for reasons to deactivate us. So not more than 30 seconds later a new name appears, and I reach my breaking point, and cancel the guy. They are clearly having trouble getting buck a mile fares filled here, and they should, those are minimum wage rides unless you get a generous tip, which is rare.

Lyft is burning the candle at both ends lately trying to look profitable, or almost profitable, for their IPO next year. They can't continue to do this or they will really run out of drivers. Lest there be any mistake about our employment status, they are sacrificing driver pay to look profitable, and they just don't care, and have made sure that they don't have to (with required arbitration and such).

 

Lyft is burning the candle at both ends lately trying to look profitable, or almost profitable, for their IPO next year. They can't continue to do this or they will really run out of drivers. Lest there be any mistake about our employment status, they are sacrificing driver pay to look profitable, and they just don't care, and have made sure that they don't have to (with required arbitration and such).

I doubt Lyft is anywhere near profitable. Their move to open things up state wide in most states is aggressive, but leaves them unable to offer attractive incentives in those areas ($5 referral, $5 for PAX one ride). They keep prime time disabled in those areas, it appears, and they're hoping drivers will do a lot of minimum fare pickups for $3.64.

In an area with 50,000 people, it should be possible for a full time driver to make money during the week. That's not possible here - and it isn't just about the lack of awareness. It's also the fact that Lyft takes too large of a percentage of low cost fares.

 

I called and they said that how the system works and it may reassigned me. The dude feel sorry for me and gave me 5 dollar bonus because I got screw out prime time and got stuck 14 mile ride that took 50 minutes due to traffic and waiting. It was round trip. It is bs that lyft can and be allowed to do this! They done this more then once.

 

Yep, you can call in and ask for $5 bucks for pretty much anything these days, and as long as your rating is decent, they will pay. I am sure they think it is a small price to pay to keep drivers on the road for a month or more longer before they quit (I am sure they have metrics on this).

 

I am tired of lyft having to rematch me with closer pax without prime time! How is this legal! They are forcing me to take this non prime time when I had ping with 100% prime time. If a cancel I get the threat messages that I cannot cancel anymore rides. So I am literally tiring of cancelling when they rematch with non prime pax. I haven't look at the contract but does anybody know what I says about rematch?

Turn your phone to airplane mode, it freezes that trip without your cancellation rate dropping.

 

theres an option on the app you can decline the ride if they add one in your que no need to cancel the ride

 

The issue that I have if they rematch me with someone there is no way to know if they are on prime or not.

 

Had the same issue again this morning. Lyft switched me to a pax that was 8 minutes farther than my original trip.

I cancelled it! Sent a nasty email to lyft and reminded them of the "Breach of Contract".

They removed my cancelled trip, and applied $5 to my account.

 

Where is the breach of contract in the terms of service? Just wondering cause i want to send them nasty reminders too if they keep doing nasty things to us.

Had the same issue again this morning. Lyft switched me to a pax that was 8 minutes farther than my original trip.

I cancelled it! Sent a nasty email to lyft and reminded them of the "Breach of Contract".

They removed my cancelled trip, and applied $5 to my account.

 

Does someone have a copy of our contract with lyft and what I says regarding rematching?

 

https://www.lyft.com/terms

TOS. Breach occurs when they switch riders. the tool they are using is called BAILOUT.

Use the last ride feature Press online button. "Sign off after last ride" drop off current ride and go back on line.

 

"Rematch" is actually something completely different that Uber sometimes does at airports. You drop off an airport ride, and bingo, you get a stacked ping ahead of the queue. That's a "rematch."

What you're discussing is what Lyft calls "Re-dispatch." You should ask Lyft support about it, because their explanation of it is quite amusing.

They "Re-dispatched" me Saturday while I was on the phone with the Plus pax setting up the pickup in a difficult downtown venue. They offered me a Line ride to replace the Plus, and then whined that I "...missed a ride request."

Um...Offline.

Zero Lyft rides Saturday, zero Sunday, zero Monday. Hell, the entire rest of the month could be like that if I don't turn the app on.

Maybe early December... No wait, Art Basel is Dec 6-10, and Uber will be very busy.

 

Yea the guy at I spoke to said re-dispatched can be trigger even if you get stuck on long red light and it will find you closer rider. It is total bs from lyft! They did to me last 2 weeks ago when I had 150% prime ping. Sigh. They are horrible!

 

You guys are going about it all wrong....Lyft won't deactivate you for low acceptance rate. They may bore you to tears with the constant emails and texts about it...but won't deactivate you. Last weekend, I left it on all Friday night while driving Uber and cherry picked my rides....had a 37% Acceptance Rate. Did the same thing Saturday night, had a 39% Acceptance Rate.

They want to play games by switching out accepted fares...then I will cherry pick the fares I want and let the rest of them time out.

Note to self, if you miss three pings in a row, they knock you offline.

 

Dude we not talking about acceptance rate, we are taking about canceling ride after they bail switch prime with non prime rides.

 

Read the whole message....

I read the whole message. You're talking about something completely different -- acceptance strategies.

We're talking about Lyft canceling already-accepted rides while you are driving to the pickup. Whether you cherry-picked that ride is irrelevant. You still lose the ride.

Yea the guy at I spoke to said re-dispatched can be trigger even if you get stuck on long red light and it will find you closer rider. It is total bs from lyft! They did to me last 2 weeks ago when I had 150% prime ping. Sigh. They are horrible!

Exactly, and that's why I always stay online with Uber en route to Lyft rides.

If the Uber ride is closer/better surge or boost/higher level of service/etc, I accept and the Lyft pax eventually cancels. If I get a Lyft re-dispatch, I accept it only if it is Plus or Premium (and that's never happened, lol.)

Two can play this game.

 

Lyft is really shady. They are basically suggesting we race to pick up the pax, if we it catches a delay for any reason it will redispatch you. They essentially forcing you to take less desirable ping. At least uber matches the surges.

 

I don't think this particular issue is Lyft being shady. It's Lyft trying to solve a problem they have, and going about it in a stupid, self-defeating way.

The problem they are trying to fix is the dreaded long pickup, which causes them to lose a LOT of rides because Uber's pickup time is much shorter.

However, long pickups are caused by two things:

• Not enough pax, so pax are scattered out all over the place
• Not enough drivers, so drivers are farther away from the pax than Uber

As long as Lyft is so weak in customer base and drivers, they will continue to have riders request both companies and take the first one who shows up. Lyft loses that contest 90% of the time.

So some genius Lyftkid, who has never driven rideshare a day in their life, came up with a brainstorm: If another driver goes online closer than the one we dispatched, we'll give the ride to them and cancel the original driver. The rider gets a quicker Lyft response and the driver who ends up with the ride has a shorter drive to the pax than the first driver would have had.

Lyftkid's idea is a big hit at the weekly Lyftkid meeting, their boss is a hero for hiring such a genius, and Re-dispatch is born!

The problem is, the Uber drivers are still gonna get there quicker and Lyft is still gonna lose those rides.

Nobody at Lyft ever checks to see if Re-dispatch actually works, because Lyft is all about ideas, looking good, talking good, being inclusive,blah, blah, blah -- and they are not about RESULTS.

And...in the process, Lyft pisses off their drivers because they keep taking rides away from us.

But that doesn't matter, because this issue is RESOLVED, and Lyftkid can move on to the next big thing. Let Support handle the complaints the best way they can.

This is just Lyft being Lyft.

 

I wouldn’t mind being redispatch to a closer rider if they kept my prime time attached. It hurts the rider because I end up canceling on the dispatch soul since I don’t know if it has prime attached or not. I will now let the new dispatch cancel instead of wasting my cancellation on a pax.

 

Great post JimKE. Rings true to me. It's almost like you work there....

 

Great post JimKE. Rings true to me. It's almost like you work there....

I've spent some time in large organizations and there are certain similarities regardless of industry or sector.

Not everyone is trying to improve things 100% of the time. Sometimes they're just trying to make themselves look good. And this kind of fiasco is what you get -- especially if nobody is minding the store to see whether things actually work or not.

 

You guys are going about it all wrong....Lyft won't deactivate you for low acceptance rate. They may bore you to tears with the constant emails and texts about it...but won't deactivate you. Last weekend, I left it on all Friday night while driving Uber and cherry picked my rides....had a 37% Acceptance Rate. Did the same thing Saturday night, had a 39% Acceptance Rate.

They want to play games by switching out accepted fares...then I will cherry pick the fares I want and let the rest of them time out.

Note to self, if you miss three pings in a row, they knock you offline.

Not sure what you are thinking. There is no option to accept or not accept, Lyft just replaces your pax with another one.

 

I've had it both ways, and I'm not sure why. I've been redirected -- and if I ever drive for lyft again, I will drive in the opposite direction until they cancel.

And I've received a brand new request (which I let expire) and then a few seconds later, a text saying the original ride was canceled. I ignored the new request (Line replacing a Plus ride), and went offline. Interestingly, I drove for two more hours Uber-only and made $63.

I ended the week (part-timer) with 30 Uber rides and 5 Lyft, with 8x Uber earnings over lyft.

I haven't gone online with lyft since except for a few minutes on Sunday to see how the airport queue was moving. But if I'd gotten an airport ping, I would let it expire.

We're headed into our busy season now, so I'll probably just do 1-2 lyft rides a week to stay current, and just do Uber the rest of the time.

 

They're going to send plenty of annoying whines anyway. How is this one different?

It's different because they can deactivate you for doing this.

 

You mean deactivate you for not driving towards pax? Never had a problem with this though i dont do it all the time. In most cases if your not moving or heading towards a passenger lyft will cancel the ride on their own or the passenger will. Are you sure can get deactivated for this?

Yes i think i may have gotten a couple of those but never threat of deactivation. Has anyone gotten deactivated for not driving toward passenger too many times? I usually put it in airplane mode, or turn off celluar data eventually lyft will cancel or the passenger will. If lyft cancels the ride, I have asked at the hub and the customer support told me it should not go against us.

Lyft will send you threatening messages for not driving toward your pax. Trust me....

 

You don't have to cancel, just drive the wrong way, and the system will "rematch" or re-dispatch the call. This rematch issue is bs. I had a rematch last week, they sent me rematch back to the hotel I was parked in front of... Nice ride to airport, but it still irritates that they just switch jobs with out any notification.

 

Lyft will send you threatening messages for not driving toward your pax. Trust me.... if you continue, they can deactivate you for it.

 

If I find myself driving away from the pax for whatever reason I sometimes hit Arrived, just so I dont get redispatched.

An example would be when the pax isnt where they dropped the pin and is a couple blocks away in opposite direction.

I used to think that calling the pax helped to lock it in so as not to be redispatched so easily. But a couple nights ago I called a pax because road construction was forcing me to detour a few blocks and also they werent sure I would be able to get to them also because of the road construction. Anyway we worked it out and I said to the pax, "I'll arrive in about 2 minutes", hung up and noticed I was no longer in a ride.

Luckily I got a new ping about 45secs later but the original pax must wonder what happened unless their new driver got there quick..

 

I got my Daily Driving Report from Lyft this morning. Online 3 minutes, 0 rides, rating 4.94, AWESOME!

Went online yesterday afternoon, got a ping 8 minutes away, accepted and started that way, canceled by Lyft. Offline with Lyft for the rest of nice Uber shift.

 

Lyft is making perhaps the worst mistake w/ this stuff.