[AustinAD99]

Lyft says I had a complaint:

"We recently received a report alleging you seemed to be intoxicated or were in possession of a substance while driving on the Lyft platform."

I don't drink or do drugs and will/have called 911 on drunk drivers when I spot them on the road.
I have no idea whats going on, other than a PAX is ****ing with me.

All Lyft has to do is get ahold of the other 10 PAX I've driven today and ask them.
Or they could have had me meet up with one of their employees for a field sobriety check.
But no, they just put my account on hold and are 'investigating'.

Anyone had this happen to them? Wonder how long I'll be on hold and when/if found 'innocent' what if anything they'll do to the shithead PAX for false accusations.

 

[SurgeWarrior]

I can’t even begin to understand your anger! Something tells me this is purely a numbers game until it happens to everyone. Lyft is real sht..Maybe you can try calling them to get some answers..do not raise your voice, be humble and listen to everything they say. Take notes! Simply ask what can be done to correct this and block the unknown complainer..btw, whats your rating and approx. ride count?

 

[wilsonz83]

Go to the office at 7st, the manager is pretty nice. They may reinstate you. Yes some pax are assholes!

 

[AustinAD99]

I can't even begin to understand your anger! Something tells me this is purely a numbers game until it happens to everyone. Lyft is real sht..Maybe you can try calling them to get some answers..do not raise your voice, be humble and listen to everything they say. Take notes! Simply ask what can be done to correct this and block the unknown complainer..btw, whats your rating and approx. ride count?

Yeah, total bullshit PAX.

My rating is 4.93 with a over 1500 rides. Always kudos across the board from nav, friendliness, clean car etc. with lots and lots of positive comments.

Thanks and always deal with this in a level headed manner with Lyft.
Know it's not their fault and they have to believe the PAX so that their ass is covered legally.

But they should do more than just automatically freezing the account.
What wouldn't they call me first? Could at least determine if I was intoxicated or not.

What a pain in the ass. Sure hope they smack down the PAX and boot him/her.

 

[wilsonz83]

Yeah, total bullshit PAX.

My rating is 4.93 with a over 1500 rides. Always kudos across the board from nav, friendliness, clean car etc. with lots and lots of positive comments.

Thanks and always deal with this in a level headed manner with Lyft.
Know it's not their fault and they have to believe the PAX so that their ass is covered legally.

But they should do more than just automatically freezing the account.
What wouldn't they call me first? Could at least determine if I was intoxicated or not.

What a pain in the ass. Sure hope they smack down the PAX and boot him/her.

Imagine that I was suspended by Uber because of a flat tire and pax reported me for serious safety concern and car condition!

 

[Jay Dean]

Do you have any idea what pax it was ? Did lyft show you the official complaint verbatim ? Reason I ask is if you have a good idea, and can say it was this pax, they move on and reinstate fast. I had it happen once, asshole pax, but saw it a mile away once complaint came in.

 

[AustinAD99]

Still haven't made it down to the Austin office to chat, they reinstated me on Sunday via email.

Today I got my weekly feedback report and found the comment that triggered this BS.

“The car smelled very strongly of alcohol and mints the whole ride. Made me very nauseous.”

How that was twisted into this, I have no idea. "We recently received a report alleging you seemed to be intoxicated or were in possession of a substance while driving on the Lyft platform." - what I got when blocked.

Yes my car smells of mint and alcohol as I use essential oils (Mint - duh) which has a alcohol base as an air freshener.
99.999% of the PAX either don't mind or love it. Many, many +kudos on cars natural not chemical smell.

So one whiny PAX and one Lyft employee that English is not their 1st language cause me to lose money.

Better now than during SX, I guess.

 

[ntcindetroit]

Still haven't made it down to the Austin office to chat, they reinstated me on Sunday via email.

Today I got my weekly feedback report and found the comment that triggered this BS.

"The car smelled very strongly of alcohol and mints the whole ride. Made me very nauseous."

How that was twisted into this, I have no idea. "We recently received a report alleging you seemed to be intoxicated or were in possession of a substance while driving on the Lyft platform." - what I got when blocked.

Yes my car smells of mint and alcohol as I use essential oils (Mint - duh) which has a alcohol base as an air freshener.
99.999% of the PAX either don't mind or love it. Many, many +kudos on cars natural not chemical smell.

So one whiny PAX and one Lyft employee that English is not their 1st language cause me to lose money.

Better now than during SX, I guess.

You damn lucky. They didn't force you to pay some unknown outfit to get re-activated?

 

[TNCTopher]

I have seen situations in the FB groups were pax are using complaints as a method to get the fare reimbursed.

 

[AustinAD99]

I have seen situations in the FB groups were pax are using complaints as a method to get the fare reimbursed.

Yeah, was an oddly busy Friday night - surgewise - so from Highland ACC to I35/Parmer Walmart = $40 to me.
Figured she freaked out on that and turned in a BS report on me for a refund...

 

[tcc83]

If it was a busy night, they should be able to contact the pax before and after that ride to check out his story.

 

[AustinAD99]

If it was a busy night, they should be able to contact the pax before and after that ride to check out his story.

Yeah, you would think.
I also explained this to Lyft.
Thing is, they don't care, they just put that driver on hold so that their asses are covered.

Read another guys thread about this happening to him and he found a nearby cop to give him a breathalyzer (passed) and record it in his log.
Lyft didn't care to even reach out to check with police.

They could have you meet up with a senior driver when this happens and have them check you out, but again, not worth their time.
Drivers=Disposable.