[Suber15]

Just curious how you guys received your placards? Did Uber physically mail them, or email them, or make them digitally available from your account (if so, where?). I got the email in Jan saying they were coming, then a notification in my app inbox saying the law was going into effect and to log into my account to print them, but link takes me to profile page, and no placard links there, or in documents. Support was useless, eventually said there was a link under "contracts" to download placard file, but no link there for me. Filed complaints via phone and Twitter support. Nothing. Seems they have not complied, almost a week in, but then again some of you guys clearly got them, so wanted to check. Thx.

 

[Wackypete2]

Just curious how you guys received your placards? Did Uber physically mail them, or email them, or make them digitally available from your account (if so, where?). I got the email in Jan saying they were coming, then a notification in my app inbox saying the law was going into effect and to log into my account to print them, but link takes me to profile page, and no placard links there, or in documents. Support was useless, eventually said there was a link under "contracts" to download placard file, but no link there for me. Filed complaints via phone and Twitter support. Nothing. Seems they have not complied, almost a week in, but then again some of you guys clearly got them, so wanted to check. Thx.

Login to Uber.com click the 3 bars on the top left corner and scroll down to profile. All the way at the bottom of the profile page is the placard link.

Peter

 

[Suber15]

Login to Uber.com click the 3 bars on the top left corner and scroll down to profile. All the way at the bottom of the profile page is the placard link.

Peter

Yeah, that's the first place I looked. Not there for me, either on PC or mobile. There are lots of links in the contracts section, most recent of which is March 1, the PA/NJ addendum. But nowhere on the page is a placard link.

 

[North East Nomad]

Downloaded from Uber.
Got them in the mail from Lyft.

Scanned and scaled them down so one of each would fit on the plastic sticky from Lyft.

Had a decent color printer and gloss paper at my main day gig.

 

[Suber15]

Downloaded from Uber.
Got them in the mail from Lyft.

Scanned and scaled them down so one of each would fit on the plastic sticky from Lyft.

Had a decent color printer and gloss paper at my main day gig.

Thanks. That's what it sounded like. Guess it's a backend issue with my account because there is nothing available to download. I only drive in NJ, and always have, so it's a bit odd. Complete lack of response from the customer support ticket I created. Nothing new there.

 

[Lightning1181]

Thanks. That's what it sounded like. Guess it's a backend issue with my account because there is nothing available to download. I only drive in NJ, and always have, so it's a bit odd. Complete lack of response from the customer support ticket I created. Nothing new there.

Not to be nosey, but do you hold a NJ d/l? If you hold a NY d/l, that could be the problem. I will continue once I see you have replied.

 

[Suber15]

Not to be nosey, but do you hold a NJ d/l? If you hold a NY d/l, that could be the problem. I will continue once I see you have replied.

Fair question for sure. I hold a NJ d/l, car is insured and registered in NJ only, with a NJ-based insurance company as well. My home address is in NJ. At no point in my time with Uber have I ever had any documents or information indicating an out of state presence. Also, in my account profile, under contracts, all of the contracts that appear are either generic, or specifically relevant to NJ. So, it looks like they do have me mapped to the right location.

 

[Lightning1181]

Fair question for sure. I hold a NJ d/l, car is insured and registered in NJ only, with a NJ-based insurance company as well. My home address is in NJ. At no point in my time with Uber have I ever had any documents or information indicating an out of state presence. Also, in my account profile, under contracts, all of the contracts that appear are either generic, or specifically relevant to NJ. So, it looks like they do have me mapped to the right location.

I will explain my reasoning. I happen to maintain dual residences, NY & NJ, but I never gave up my NY d/l. Back a few years ago, when Uber became legal in NY Suburbs, they decided (without any input on my part) to make me a NY Suburbs driver and waitlisted me for nearly 3 weeks while I underwent a new background check. All in, I maybe did 10 drives in NY Suburbs the whole time, but on 2/11/2020 I get a phone call from Uber support informing me that NY drivers will, as of 3/1/2020, no longer be able to work NJ markets. I had 2 choices, switch to NJ or stay as a NY driver. I switched, for many reasons, but the main one being that over 6k rides I had done in NJ. That is why I asked if you happened to hold a NY d/l.

 

[Suber15]

Yep, makes sense. Unfortunately that wasn't the case here. I heard from uber support today, but it was as useless as not hearing from them at all.

 

[atthehop]

Yep, makes sense. Unfortunately that wasn't the case here. I heard from uber support today, but it was as useless as not hearing from them at all.

India is having their Covid-19 issues and could care less about you.

 

[Suber15]

Just in case anyone is following the thread with the same issue, I did finally get an answer and resolution-3 weeks and a dozen contacts later. It turns out that the link to access and print your NJ Placard file is automatically generated, but is ONLY generated if your profile photo meets minimum high-resolution criteria. Mine did not, but I was never given any notification whatsoever that mine was out of compliance, nor what was required to make it compliant. I was told that the minimum acceptable resolution is 480 x 480, but also, the main thing being that at that size it needs to be at a pixel depth of 300 PPI. Potentially an issue for people like me who typically downsample digital-only images to standard web resolution at 72 PPI. 300 PPI is generally considered print quality, which is what I assume they were trying to mandate. Unfortunately, at least for me, that standard was never described, and my existing photo was never rejected. I had them invalidate my profile photo and then reuploaded the same photo at 300 PPI, and sure enough, once approved the link was generated. I suggested to them that they make that information clear to NJ drivers, but who knows. Anyway, that was the fix in case it helps anyone. If you have the same issue, you unfortunately need to contact them because the Driver App doesn't let you update your profile photo on your own unless they deem it not compliant.

 

[FlyingFortress]

Just in case anyone is following the thread with the same issue, I did finally get an answer and resolution-3 weeks and a dozen contacts later. It turns out that the link to access and print your NJ Placard file is automatically generated, but is ONLY generated if your profile photo meets minimum high-resolution criteria. Mine did not, but I was never given any notification whatsoever that mine was out of compliance, nor what was required to make it compliant. I was told that the minimum acceptable resolution is 480 x 480, but also, the main thing being that at that size it needs to be at a pixel depth of 300 PPI. Potentially an issue for people like me who typically downsample digital-only images to standard web resolution at 72 PPI. 300 PPI is generally considered print quality, which is what I assume they were trying to mandate. Unfortunately, at least for me, that standard was never described, and my existing photo was never rejected. I had them invalidate my profile photo and then reuploaded the same photo at 300 PPI, and sure enough, once approved the link was generated. I suggested to them that they make that information clear to NJ drivers, but who knows. Anyway, that was the fix in case it helps anyone. If you have the same issue, you unfortunately need to contact them because the Driver App doesn't let you update your profile photo on your own unless they deem it not compliant.

That's a great post. Obviously took a lot of work for you to glean that information. The fact that they don't share those specifics up front is yet another pristine example of how they value drivers. As donkeys. We're on our own... or worse we're summarily deactivated with no recourse and no due process which is a mainstay of our Constitution. But these Barbarians At The Gate ignore the Constitution and don't care about drivers which has been clearly demonstrated for years.. If you're driving now, you're working the short, dangerous ghetto rides because that's what you decided to do.

Keep us posted on your progress. I'm not driving because none of the pings, if any, fit my strategy. I'm hoping for the unemployment promise but I recognize that we won't see a check for at least a month. I think that NJ will process the traditional type claims ahead of the gig workers' because they don't fit their traditional matrix.

 

[Bork_Bork_Bork]

Just in case anyone is following the thread with the same issue, I did finally get an answer and resolution-3 weeks and a dozen contacts later. It turns out that the link to access and print your NJ Placard file is automatically generated, but is ONLY generated if your profile photo meets minimum high-resolution criteria. Mine did not, but I was never given any notification whatsoever that mine was out of compliance, nor what was required to make it compliant. I was told that the minimum acceptable resolution is 480 x 480, but also, the main thing being that at that size it needs to be at a pixel depth of 300 PPI. Potentially an issue for people like me who typically downsample digital-only images to standard web resolution at 72 PPI. 300 PPI is generally considered print quality, which is what I assume they were trying to mandate. Unfortunately, at least for me, that standard was never described, and my existing photo was never rejected. I had them invalidate my profile photo and then reuploaded the same photo at 300 PPI, and sure enough, once approved the link was generated. I suggested to them that they make that information clear to NJ drivers, but who knows. Anyway, that was the fix in case it helps anyone. If you have the same issue, you unfortunately need to contact them because the Driver App doesn't let you update your profile photo on your own unless they deem it not compliant.

Here's a better question. Why would you even be driving, risking yourself, and everyone else's health? You do realize we're only ramping up to what this virus is going to eventually become before it gets better.

ESPECIALLY for peanuts. RvR....there's literally zero.

 

[Wackypete2]

Just in case anyone is following the thread with the same issue, I did finally get an answer and resolution-3 weeks and a dozen contacts later. It turns out that the link to access and print your NJ Placard file is automatically generated, but is ONLY generated if your profile photo meets minimum high-resolution criteria. Mine did not, but I was never given any notification whatsoever that mine was out of compliance, nor what was required to make it compliant. I was told that the minimum acceptable resolution is 480 x 480, but also, the main thing being that at that size it needs to be at a pixel depth of 300 PPI. Potentially an issue for people like me who typically downsample digital-only images to standard web resolution at 72 PPI. 300 PPI is generally considered print quality, which is what I assume they were trying to mandate. Unfortunately, at least for me, that standard was never described, and my existing photo was never rejected. I had them invalidate my profile photo and then reuploaded the same photo at 300 PPI, and sure enough, once approved the link was generated. I suggested to them that they make that information clear to NJ drivers, but who knows. Anyway, that was the fix in case it helps anyone. If you have the same issue, you unfortunately need to contact them because the Driver App doesn't let you update your profile photo on your own unless they deem it not compliant.

Glad you were finally able to get a resolution. Dealing with uber support can be a full time job itself.

Peter

 

[Stray cat]

Post Office delivered placards into my mailbox today. I haven’t driven during the pandemic anyway. I’ll put them in my glovebox.

 

[Bork_Bork_Bork]

Post Office delivered placards into my mailbox today. I haven't driven during the pandemic anyway. I'll put them in my glovebox.

Ditto for me as well.

 

[Dug_M]

Just curious how you guys received your placards? Did Uber physically mail them, or email them, or make them digitally available from your account (if so, where?). I got the email in Jan saying they were coming, then a notification in my app inbox saying the law was going into effect and to log into my account to print them, but link takes me to profile page, and no placard links there, or in documents. Support was useless, eventually said there was a link under "contracts" to download placard file, but no link there for me. Filed complaints via phone and Twitter support. Nothing. Seems they have not complied, almost a week in, but then again some of you guys clearly got them, so wanted to check. Thx.

Funny you asked mine just came in today.... A little late for March 23rd when the law kicked in. I stopped driving on March 13.

 

[Suber15]

Here's a better question. Why would you even be driving, risking yourself, and everyone else's health? You do realize we're only ramping up to what this virus is going to eventually become before it gets better.

ESPECIALLY for peanuts. RvR....there's literally zero.

Because I don't have the luxury to sit at home. I no longer just do this on the side. I had a very nice but somewhat specialized career, my company shut down, and I have been living on savings for a good while now as I try to find a new permanent gig. The savings pool has dried up, and I'm literally doing this to live until I can land another gig and get back on my feet. Yes, it's a pain in the ass, and it's tiring to work twice as hard for less money in this scenario when I could be sitting on the couch watching Netflix and enjoying a glass of bourbon, but that's not an option for me right now. Rides are out there if you're willing to work the late hours and go to them. I wear the mask, the gloves, sanitize the car interior and the air all throughout the shifts, but it is what it is. The areas I drive in at the times I'm driving in them are probably far more dangerous than the coronavirus anyway. If they actually live up to the unemployment insurance promise and covid bonus, then sure, I'll re-assess my schedule. But for now, it's food on the table.

Ha, looks like everyone is getting them in the mail now, I should have just waited! I haven't gotten anything in the mail yet, so we'll see. I printed mine out on 4 x 6 photo paper, and bought 4 x 6 plastic photo sleeves that are fully clear on both sides, with one side that has adhesive. I slip the placard in the sleeve, facing the adhesive side, and stick them to one of those small little "auxiliary" triangle windows that lots of 5-doors have. This way it's inside the car, always visible outside, and on a window that doesn't roll up or down, so I don't have to worry about it scraping off or getting mangled. Plus it's less of an eyesore, and I can remove the photos from the sleeve at will and put them in the glovebox and leave the clear sleeve attached when not Ubering. Works ok, and the least offensive looking solution I could think of.