just got hacked, anyone else been hacked before?
got hacked on uber driver account
bigpol
61 - 77 of 77 Posts
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186 Posts
Back online, thanks.. I've been communicating to Uber since Wednesday, I was just curious about your journey too.
AI bots apparently, I had 100 cancellations by riders when I couldn't access my account.
It's concerning as I had the Microsoft authentication app.
It's infuriating chatting to support mentioning the issue, they respond with a totally different comment with no comprehension whatsoever, turn only waiting 6+ hours for a reply.
One person I got in the end knew exactly what the issue was and fixed it.
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130 Posts
Awesome to hear, the above was pretty much my journey. New phone for me
New Uber Scam: Here’s how it works—The pin is set at an inaccessible location (e.g., in the middle of the sea or behind a gated car park), prompting you to call the “passenger” or receive a call from them. Then, “Uber Support” claims the rider can’t verify the driver and demands a lengthy verification process while using scare tactics. This leads to drivers unknowingly giving out sensitive details and getting scammed.
Reported this to Uber Support, and received warning that such allegations are serious and could result in deplatforming. Seriously, is this how they treat independent contractors or "driver partners" who are simply trying to create a safer community? We hear lots protecting the riders but who's protecting drivers.
![Image]()
Reported this to Uber Support, and received warning that such allegations are serious and could result in deplatforming. Seriously, is this how they treat independent contractors or "driver partners" who are simply trying to create a safer community? We hear lots protecting the riders but who's protecting drivers.
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18,913 Posts
If you see such jobs you just cancel it.
I got a drone sometimes I want to fly it out and put my phone on it but the chance of losing my drone and phone isn't worth the cancellation fee.
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989 Posts
Never understood why someone wastes time and energy to scam a poor Uber driver ? It's just not worth it.
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18,913 Posts
Got a lot of gullible drivers its essentially easier than taking candy from a baby with an extremely high rate of success. If it wasn't the case they'd be doing something else.
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3,524 Posts
By the weekend, drivers can have anywhere from $1000 to $3000+ in their account which the scammers will cash out to their own account. Then they can use geo-spoofing to defraud Uber for more money, cashing out after every "completed" trip until Uber shuts down the account. The way they use geo-spoofing is they accept trips then quickly change the location to the pickup, then the destination to finish the trip instantly. On a busy night like Saturday they can knock out dozens of these fake trips before the system catches them.
I had a run-in with the same scammers, their pin out at sea off Marine Parade just like the screenshots above. They quickly hung up on me because they realised I knew what they were up to. They didn't cancel the trip however. I called Uber support and told them I was currently waiting for a scammer, they confirmed they could see the rider's user account as the trip stays live in the system until either party cancels. I told them about the phone call and they told me action would be taken on the scammer account for sure. So the scammers had one of their accounts shut down.
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130 Posts
Ah That's why I was scammed on Saturday night, def sounds like what you have explained here happened to me. I had more trips on record and seems they unfortunately closed all connected devices and webs.
I still can't use my original device for uber apps or my chrome browser from my computer.
Sometimes that is easier said than done - my scammer had his pickup point on an island in Sydney harbour - the closest I could get was a nearby wharf but that didn't trigger the timer.
Now I have picked up folks that are enroute in a ferry before - so this wasn't too weird...
But I got scammed and gave him my ID details - now I am fighting with the government to change my DL number and Uber to protect me!
Yes just last weekend - and Uber are being of no help whatsoever!
My wallet is locked - so I haven't lost any money BUT I can't get paid either.
I am reluctant to work any more in case either my hacker - who is STILL able to access my account via the "I forgot my password" feature using my stolen Drivers Licence ID - will successfully steal my money OR Uber will just keep it and not pay me...
Uber say "Change your Password" - BUT THAT DOESN'T WORK - because the hacker is using the "I forgot my Password" feature and bypassing it every time with my DL number!
Same old scam - I wish I had read this forum before I started driving - and I blame Uber for not telling me!
Rider request in a location I couldn't drive/get to. While I am trying to sort that pick up mess out I got a call through the app from someone in "Uber Support" that a passenger had complained that I didn't look like my picture and he asked for ID - which I was reluctant to give - but he said he'd "prove" he was from Uber by sending me a code - which he did - so I thought he was legit.
6 days in - my Uber account is still locked - the Police aren't interested in investigating - Transport for NSW are "thinking about" giving me a new DL number - but I guess we'll have to see about that... Apparently it is quite hard to do.
And every night between midnight and 5am - my hacker keeps accessing my account using my DL number - removing my Two Factor Authentication and changing the phone number to one in the UK... A different new number each night!
Uber don't care and they have been zero help!
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130 Posts
It took me ages like few weeks. What I did was once I was able to change password and uber has reverted my email address and original number to my account...Before i changed pswd. I got a quick cheap smartphone device with a new phone number and set up a brand new email address account.
The online form the user must also know the phone number associated to the driver account not just the drivers licence last 4 digits so if you do the changes quickly then they'll try to use the old number and email with your dl detials.
Once I reset my password via support. I immediately went into the app and applied 2FA on my new phone number device, changed to new email and new phone number linked to driver account.
Try and not do this on a Saturday as mentioned above by @Subaru_X seems to be a higher activity for scammers.
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130 Posts
Problem also is the hacker has applied their 2FA on their device to my account as well and prob to all hacked driver accounts. I just had to wait until Uber were able to successfully revert my account so I can access it, uber locks devices connected to account and the current 2FA on your account set up by hacker, allowed me to reset the password to access it again but then apply those quick steps of email and new phone number changes
@keithw125 - use DiDi thats what I did at least you are getting some $$ in the uber downtime.
The police were not interested in my case when i reported govt's cyber as my money was not 'stolen'. They'll look into it if your earnings were lost (that's what I was told by my local appointed officer to my case)
The DiDi driver app is more secure in that it only allows one login device at a time, unlike Uber. This prevents scammers from impersonating drivers and tampering with their bank details. The fact that Uber drivers are easy targets and receive no support enables scammers to act with impunity and get away with it every time. Authorities cannot do anything. Unbelievable.
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18,913 Posts
was pretty much the same with ola when it was around as well they bind to that device and number.
Uber is the most unsecured RS app in the world.
almost as if uber encourages scammers to scam the drivers intentionally.
The technology existed for years and is utilized by Didi/Ola etc but Uber refuses to do implement some of the safeguards that already exist and well you just don't get a bunch of didi scammers either because the safeguards in place makes it incredibly difficult.
The most important thing to remember is you never give your personal details to anyone that is cold calling you out of the blue because in the 21st century it most likely to be a scammer. If it isn't RS related it some other kind of scam.
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18,913 Posts
Uber got crushed in the Asian markets and sold off to Ola/Didi/Grab. Ola followed Uber to OZ but didn't bring enough money to compete and they were not willing to spend them money to compete.
2nd big company to come for Uber was Taxify later rebranded itself to Bolt again bought even less money to even get itself started in Oz plus was way more controlling than Uber was quite surprisingly so they packed up and left. Both Ola/Bolt using covid19 as an excuse of course.
Which leaves Didi the only competitor left and they did one thing different. They actually brought with them a tiny bit of money with them but kinda like enough to be number 2 like in comparison to the USA market where you got Uber/Lyft.
Didi definitely have the better app and team but where it doesn't quite have it is the war chest to be number 1 not anytime soon anyways.
Having two competing RS companies is good for the drivers and the riders. Why? Promotions.
Which wouldn't exist if one or the other had a complete monopoly.
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