I started UberEats 2 weeks ago works has been quiet so I was putting in 12 hours minimum. On my 15th day I have been permanently deactivated from my ubereats account because apparently someone else was doing my deliveries (substitute) there was no substitute, I contacted Ubereats through their “help” section and they advised they had sent me notifications and emails to confirm the substitute. FIRSTLY, there was no substitute and secondly, I received no notifications and I have tried proving my innocence but I just keep on getting the same answer. I feel with ubereats its as if GUILTY until proven innocent. Has this happened to anyone else and has your account ever been reactivated. Is there any hope at all??? I would also like to know as how far the HUB can help, can they reactivate accounts do they listen to the voice of the driver? Please give as much help as possible, thank you