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Customers should not be permitted to order over a certain distance.

7.5K views 14 replies 13 participants last post by  Alltel77  
#1 ·
Customers should be blocked from ordering from a restaurant maybe 6 miles away or more from their home. It would certainly help with declining orders that are to far away. The system should recommend a similar restaurant closer in distance. Think that will help both the drivers and customers.
 
#2 ·
That's a big problem in my territory. Most of it is in high density population but the northern fringes (and beyond) are sparse with few restaurants. People constantly order from the population center and want it delivered to the North Pole! Of course it has to be a high offer value because you have to dead mile back. They should never be allowed to make a small order and then want it delivered 9 miles away!
 
#6 ·
The issue with this is that a 30 mile delivery turns into 60 miles as you have to dead head back to get back in your region. They need to pay if they are sending you out of your region or a non services area. Or if you end up in a region, at least push you deliveries to get you back to your region.

The regions or zones for GH or DD worked when they limited distance. The only time I see it worthwhile, is when a customer tips accordingly which over the past couple of months tip amount have decreased or all of the platforms are now subsidizing there payout based on the tip. I see this a lot with GH, 15 mile trip pays $5 but with the tip it pays above $15.
 
#10 ·
Couldn't agree with you more. It is just a lose/lose on all 3 sides, driver, customer, and gig company just not worth it. The rural location excuse people give is not valid in my opinion.

It's one thing if all the restaurants are located a good distance from the local community, but in that case a driver knows that before signing up. Even in that case all the orders will be long distance going back and forth to the same general area making stacked orders more logical. (Of course if paid fairly)

In the case where you have tons of local restaurants but you keep getting a ping 20 miles away, that request should tell customer Out Of Area and be rejected. The food will sit, no one will pick it up, gig company will eat the loss with a cancellation or overpay driver $15 to deliver $15 worth of food to a no tip customer. Just Block It.
 
#12 ·
Or you could just look at the details before accepting the delivery and decline if you don't want to do it.
Nope. I can't do it. Don't want my Netflix movie interrupted for a 20 mile order. Don't want to make sure it's not slipped in with another order. Don't want it to count against my acceptance rate. Don't want to see it period. I don't get paid enough to overwork my thumb hitting the decline button 19 times. Nope nope nope.
 
#13 ·
It happened to me I delivered a Sonic order for 12 miles and when arriving to customer location I see another Sonic around the corner lol
I know with DD that they only deal with 1 Subway shop. There are 4-5 shops within3 miles of me, but it's always the same shop, and the customer cannot change shops.

BTW, this one shop has NEVER gotten an order correct!! I've ordered direct from store, 30 minutes later to pickup order, "oh, we're sorry. We're out of Oatmeal cookies. Would you like potato chips?"
 
#14 ·
Its around 15 miles here max. Deadheading is no real big deal, as the next good restaurant filled town/neighborhood is only a few miles max away.

Those late night closing deliveries are profitable. For sure.

I once had a 17 mile delivery from taco bell paying 25$ direct from Uber without tip. 😘

So i am almost there, guess what. The entrance of the neighborhood had a taco bell at that intersection. LOL! WTF. But Ok.

It go's to show you, how much Uber actually cares for there customers. They do not gaf about anyone involved. Only for profit margin, and marketshare. Thats it.