if you are sure of the passenger.........send an email to UBER and lodge a complaint
how would you know this rider did not rate you a 5?
indeed how would you know he rated you at all?

if you are 100% sure......i would lodge a complaint/query for UBER to review the rating or remove the rating he gave

 

I watch the rating extremely closely and it was obvious. Anyway just a warning.

 

still do not know how you could be 100% certain it was this rider.........if there is a way please let me know as i believe riders have up to 7 days to rate a driver (the number of days could be wrong but there is a period of time after a completed trip)

and as such it could have been a rider from a week ago.

However if it was true....not a very good act by the rider IMO

 

No one should play dirty games, we all at one side

 

Nah, it's every man for himself unless you are part of a union or association. You are an independent contractor, that is all. In any case, the more drivers down rate other drivers, the faster the rating system will be revealed to be a sham.

 

i drive a lot uber driver passenger
i think we always give rate 5 each other soo far. and was great to meet someone share info understand who we are

 

So its a dog eat dog world

 

I've had a clean sweep of 5 star rating for about the last 2 weeks. I picked up a young Asian girl this morning. She was 5 stars. Wanted to be driven to Eastwood station about 5 km away. The second she got in the car and I spoke to her I thought to myself, your gonna rate me less than 5 stars. I had this sixth sense about it. Within 30 minutes, my fortune telling proved me right. Out of a total rated trips I went from 12 trips < 5 stars to 13 trips < 5 stars. Law of averages will protect me unless she slammed me (and she had no reason too). Doesn't really bother me, just an interesting observation.

 

I've had a clean sweep of 5 star rating for about the last 2 weeks. I picked up a young Asian girl this morning. She was 5 stars. Wanted to be driven to Eastwood station about 5 km away. The second she got in the car and I spoke to her I thought to myself, your gonna rate me less than 5 stars. I had this sixth sense about it. Within 30 minutes, my fortune telling proved me right. Out of a total rated trips I went from 12 trips < 5 stars to 13 trips < 5 stars. Law of averages will protect me unless she slammed me (and she had no too). Doesn't really bother me, just an interesting observation.

Be careful mate, your post might be censored for "unnecessarily" mentioning gender, age, and ethnicity.

It's usually not too hard to tell if someone's going to rate you below five stars.

 

I am starting to feel sorry for Uber drivers, their dignity hurts both ways...Uber is threatening & Riders mistreat.

And now even their fellow drivers want to hurt each other too, so so sad...this makes me depressed...LOL

 

I find Asians are okay with me, (may be my luck )being from South Asia (India, Bangladesh, Pakistan) I found if my pax from India my rating goes down or I come to the address the trip cancelled!

Every time I saw the name of the pax I think twice now

 

Yes agree the Indian think the uber ride should be for free or a dollar for a ride then you get a 5 star .

 

Had a pax fom Rozzel to Domestic last week , apart from the usual greeting never said a word to me just listening to music from my cd after I handled the luggage over she gave me a hug and said
I love your music .
I was gob smacked and the taxis driver behind me gave me a thump up .He would have never thought that I am Uber

 

OK That was a story in my dream
Now liven up Uber boys and girls
We drive with the intension to make money so We have to make sure that we take the pax from A to B safely so we can do the next trip
I myself have never made judgement on people appearance that was the result of my experiences in life , When I pick up a pax I do the normal greeting and if the pax decides to settle into his own world then let's it be if he dwants to have a conversation with me then I will talk and after I see him off I expect another ping
I DO THAT UNTIL I WANT TO CALL IT A DAY
THAT'SALL FORK

 

I have feeling that many Uber forum subject discussion revolves around the ratings
I understand that ratings are important and lower rating means you can't drive
But still so much - I feel like Uber has some how put significant pressure to maintain the ratings than anything else
Of course some give ratings based on level of service but not always many factors influence that many others outside control of driver
But rather than focusing on them due to uber focus has shifted somewhere-

 

I agreed
The rating system has a big impact on us and the more you worry about it the worst it becomes .Please be yourself . Try to act as if you taking your mate to the airport even though he still owes you a$100 last time youwent to pub with him

 

Found mosr uber drivers are fine as passengers. Well some are a bit weird but you are not going to get along with everyone.

I rate uber drivers fairly as a passenger. Always 5, except once.

1 star as it was 35 degress and his AC was not working. Refused to open windows and just had hot air blasting around.

I rate customers far harder.

Wrong address/pin is 3 unless they are really sorry and call or sms with the correct details before I get there

Generally a 4 unless they have basic manners then they are 5

Making me wait more than 2 mins at their pickup is an automatic 3

 

Paranoia lol

 

I had two 17 year old girls in the back seat last saturday and when i asked them how they were, all i got was constant sarcasm. everytime i opened my mouth, it was just sarcasm being thrown back at me. I would never hit a woman, but these girls made me so angry that i wanted to punch them in the face.

Anyway, I had one bad rating last week as it turns out, and i'm almost certain it was them.

I do believe you have the right to end a trip at any moment and ask your passengers to leave your car so long as the passengers have been rude or aggressive.
I think if you ask your passenger to cancel the trip, they wont be able to rate you.

So if your basically kicking them out for being rude / violent etc, you could say something like "by the way, unless you want to get charged, I suggest you cancel the trip" That way, if they cancel you wont get rated..

 

you could say something like "by the way, unless you want to get charged, I suggest you cancel the trip" That way, if they cancel you wont get rated..

Thank you. I'll remember that if I ever need it.

 

If they cancel the trip

They can't rate you

I have only ever kicked one person out and that was because he swore and threatened me

Get out and fark off

 

Well done Sydney, our average of top drivers (top 25%) went from 4.81 to 4.82 this week (while mine has slid down to 4.84).

 

Usually means Uber has deactivated another batch of drivers

 

Usually means Uber has deactivated another batch of drivers

that would be an interesting stat to know......how many UBER drivers are let go every week
but noticed so many UBER drivers on the road last night particularly in my area where there is lucky to be one at night.....last night 7

 

I'd love of their data was made available for interrogation...perfect business for data analysis

 

Well done Sydney, our average of top drivers (top 25%) went from 4.81 to 4.82 this week (while mine has slid down to 4.84).

Hi there I've just joined this forum and just want to know how you can keep up in the 4.8s. I've been driving for 3 weeks now and Im doing all the
right thing (mints, cooled water etc...) but still 4.6s. Is it that hard to be up there? Just wondering how many of us can actually make it?

 

Hi there I've just joined this forum and just want to know how you can keep up in the 4.8s. I've been driving for 3 weeks now and Im doing all the
right thing (mints, cooled water etc...) but still 4.6s. Is it that hard to be up there? Just wondering how many of us can actually make it?

The most important things are a clean, well maintained, comfortable car, of a size that's not squeezy on the passengers, a courteous, but not subservient or fawning driver, who has a reasonable knowledge of the city, proving a timely, safe and uneventful drive to their destination. Chat if the passenger wants to chat; leave them be if that's what they want. In any discussion, remain neutral, particularly religion and politics.

Have water and mints available if you like but don't offer them to every passenger unless asked. They're not essential. That's a bit of an American things which is not necessary for Australian passengers.

 

I've had a shocking week where my rating plummeted .05 from 4.93 to 4.88 over the cause of only 20 ratings (ie. 15x 5 star; 5x non 5 star ratings).

I can't work it out, other than to say:

• pax aren't aware that a 4 is in effect a fail - thumbs up / down is a much better indicator
• pax expectations of water / mints - I wish other ubers would stop doing this
• pax blame a driver for surge - supply and demand people
• pax blame a driver for traffic - if only i could control the lights
• pax thinking their driver is above the law - sorry, if only the pax was responsible for the ticket for stopping in a taxi / bus / no stopping zone

 

i wish i could read their minds who would give 4 or below regardless water and mints are offered !! i would rate down them for sure...i experienced that too....4.93 to 4.84 just last week

and im sure , there was one pax who surely aint giving 5 stars as 3 tolls were charged (16.46) from Randwick to Cheltenham although I confirmed with the pax beforehand!!

 

I bet you got quite a few new riders who give 3s and 4s

 

I don't discuss the rating system with a passenger unless they show genuine interest. Otherwise they just react negatively against what they see as begging for a 5*. If they are genuinely interested, you could explain the system like this:

After each trip, riders and drivers are given the opportunity to rate one another based on their trip experience. The rating system works to make sure that the most respectful riders and drivers are using Uber. Ratings are always reported as averages, and neither riders nor drivers will see the individual rating left for a particular trip.

When you rate your Uber trip, please remember that you're rating your driver only. You're not rating the Uber company, the Uber system, the Uber app, Uber's fares, Uber's "surge pricing", nor even the availability of Uber cars. These are all outside the control of the individual Uber driver. You are only rating that one driver on that particular trip.

If a driver's average rating falls below about 4.5, Uber will "deactivate" them, which means that the driver can no longer drive for Uber. If an Uber driver gets mostly 5 stars, their average will stay above 4.5 and they can continue driving. If they get mostly 4 stars, their average will drop below 4.5, they'll be deactivated, they're off the road, out of work, no more income.

If your Uber driver was courteous and got you to your destination safely and in good time, and their car was clean and well maintained, please consider rating them with 5 stars, so that they can continue driving.

 

I have given a driver a 3 before. The reasons behind this was:
- the car was dirty and smelly (even empty maccas shoved between the seat)
- the driver kept edging forward every time I got close to the car
- the driver blantently refused to use phone navigation and insisted indirect him.

I gave him some specific opportunistic feedback on the spot then provided the feedback with my rating back to uber.

I make no apology for providing what I believe is a fair and accurate rating based on my experience. In saying this it's the first and only time I have given a rating other than 5 to a driver.