I'm trying to figure out why on ONE day, I got like two or three bad ratings. All other weeks of my innocent Uber startup career of 3 weeks now, I get mostly 5.0 stars. So this one week -- no this one DAY, I get a 3.75 average in 9 trips. I can TRY and figure out what happened. Here are some rides I suspect as being ones that caused it:
0. The car was reasonably clean, a few water spots, I offered them bottled water, etc
1. It was the mid morning, and two of my riders were very upset emotionally when they got in the car for other reasons (one just got his car towed, and one was late to see a movie with his girl). Striking up a friendly chat didn't seem to work with these guys, and they picked on the GPS for choosing a "more efficient route". So I let them choose theirs. They were still not happy. I tried helping the guy with the towed car, by telling him how a friend managed to avoid the $200 fee. Still no response.
2. In the evening, I took a group of young 18-year-old kids (not students, either, and one was holding a 15-minute truth or dare session with his girlfriend who he called a "chronic liar")... took them down to the Santa Monica Pier from the North Valley region. I did not jump into the carpool lane until it was legal at the posted entrances, and at the end of the trip I dropped them at a street corner instead of driving down onto the pier parking lot (they said this would be OK since there is a lot of foot traffic). Could this be a low ranker?
3. The day before I had a suspected Coke? addict and his very high girlfriend. They were oblivious to whatever was going on around them and just talking loudly, f-words after f-words. But I don't think this counted in the 9 trips...
See any patterns? Or am I just being neurotic trying to get feedback for something I'll never be able to find out.
0. The car was reasonably clean, a few water spots, I offered them bottled water, etc
1. It was the mid morning, and two of my riders were very upset emotionally when they got in the car for other reasons (one just got his car towed, and one was late to see a movie with his girl). Striking up a friendly chat didn't seem to work with these guys, and they picked on the GPS for choosing a "more efficient route". So I let them choose theirs. They were still not happy. I tried helping the guy with the towed car, by telling him how a friend managed to avoid the $200 fee. Still no response.
2. In the evening, I took a group of young 18-year-old kids (not students, either, and one was holding a 15-minute truth or dare session with his girlfriend who he called a "chronic liar")... took them down to the Santa Monica Pier from the North Valley region. I did not jump into the carpool lane until it was legal at the posted entrances, and at the end of the trip I dropped them at a street corner instead of driving down onto the pier parking lot (they said this would be OK since there is a lot of foot traffic). Could this be a low ranker?
3. The day before I had a suspected Coke? addict and his very high girlfriend. They were oblivious to whatever was going on around them and just talking loudly, f-words after f-words. But I don't think this counted in the 9 trips...
See any patterns? Or am I just being neurotic trying to get feedback for something I'll never be able to find out.
