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You are eligible to get the cancel fee even riders cancel the request after your arriving at pin location and hitting ARRIVED button.

If the pin location is different than the pickup location. It is riders' fault. You don't need to answer the phone. I will just wait 5 minutes and then cancel request with "rider no show". You won't believe it. One time an idiot rider entered his destination address as his pick up address. Upon arrival, I pressed ARRIVED button. After learning his mistake, I gave him two choices, (1) I will cancel request for "rider no show" or (2) he needs to text me and permit me BEGIN TRIP from this wrong pickup location. Finally, he chose option 1 and I got my cancel fee.
Bad customer service. You should have driven there and picked him up.
 
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