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Anyone's rating mysteriously drop when you haven't been driving?

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4.6K views 30 replies 17 participants last post by  eyewall  
#1 ·
I probably shouldn't waist my time or yours but I'll throw this out....Since July 4th till the 3rd week in August my rate had recovered to a 8.7. Yet it is now an 8.2....? I was at an 8.6 the last week of August and had only one ride last week and now 8.2. Yes, could have been having a bad driving day...or who knows. Got some nice tips the last few ride although doesn't mean 5* rating. Just seems weird....:confused:
 
#4 ·
Lol...confusing..... Got to a 4.87 then last week of Aug. 4.86, now after 3 rides in last 2 weeks, 4.82. I must be really off these days..? Did get the letter that I was close to deactivation, then "oops" no, your fine.....I can mess with my dash and see the old stuff and ratings seem strange. Especially the 7 and 30 day......no big....
 
#5 ·
OK...I get that, but thought it heard someone say that "Uber" said they have a 2 day window, and BTW.....WHY should a no rating work against us...hmmmm, riddle me that. 15 *5 out of 16 rides and the one who didn't rate us....just forgets, counts as a negative......not specifically you Looky, just a bit of a vent in general......ohh, and iPhone a mess too like the rest...o_Oo_Oo_O:p
 
#24 ·
I would wholeheartedly disagree. As the standard for Uber service is 5-star, a 5-star rating should be the default. Every ride should be credited 5 stars, with only rider overrides changing that data. At current, no rating is default, so for every perfect ride you give that someone fails to rate you, no reward is given.
 
#15 ·
The biggest problem is that only the last 500 trips are considered. Each new trip beats the first in the row of 500. For example, in my case, I have a 84 +% five stars, with rating 4.84, (it would be exactly 84% if the remaining 16%, only 4 *, but there were lower ratings). Each new trip beats the first in a row of 500, which is 84 +% five star. This is why a new 5 * trip does not usually change the total rating. But every low-rated trip knocks out 84 +% highest rating- 5 *.
 
#16 · (Edited)
Oh my head is spinning.....I just hate math but thank you for giving it that much thought. All I can really see is 4.87 to 4.82 is a big fall, what next 4.79 or worse...yikes. OK, just went over your post again, I think I understand. The 5* doesn't always show up clearly an increase in my score but a 4* or lower shows up immediately as a decrease in score..
 
#17 ·
I probably shouldn't waist my time or yours but I'll throw this out....Since July 4th till the 3rd week in August my rate had recovered to a 8.7. Yet it is now an 8.2....? I was at an 8.6 the last week of August and had only one ride last week and now 8.2. Yes, could have been having a bad driving day...or who knows. Got some nice tips the last few ride although doesn't mean 5* rating. Just seems weird....:confused:[/QUOTE

Possible UBER CSR response (in fun)

"Hey LuLu!

Thanks for reaching out to us!

The issues you raise are real in a meta-physical sense. In any successful relationship you have strong physical and non-physical elements. Uber is a Technology company so until we ultimately
F$&k you there can be no physical manifestation of our relationship.

But till then think of what you can offer us and UBER riders LuLu. It has to be real, we all need you to make yourself available, arms and legs akimbo for our eventual return to you.

So not being logged on doesn't work for us LuLu, and if you think that has affected your driver rating, we wont argue with the guilt that you are feeling because you have deserted us.

All we can suggest is UBER ON! and make it real again LuLu!
 
#23 ·
My ratings started dropping about a month ago.
I had previously climbed up to 4.74, then without even driving, my ratings went down. 4.73, 4.72, all the way down to 4.66.
I have not driven in a month and I now have a full time job.
I'll probably send back the phone this week. The only reason I've kept it this long was because I wanted to continue to monitor my rating. Maybe I can still log onto the online dashboard.
 
#25 · (Edited)
People don't always rate you immediately. Here's a scenario: You give a Uber ride. After you provide a perfect, flawless ride where the passenger thinks you are awesome and is actually considering dumping his fiancé on the off chance of spending his life with you, the rider shuts off the ap and doesn't take another Uber ride for two weeks. Before his next ride, (two weeks after your ride) his Ap asks him to rate his last ride. He thinks, "What the ****? That was two weeks ago, I don't remember.....This is bullshit, I'm in a hurry, I don't want to take some ****ed up survey....I'll just push 3....." In this scenario (which is more common than you would like to admit) your rating just got hammered two weeks after the ride by some guy who doesn't even remember you because he was wasted on booze and codeine when you drove him to his AA meeting. Welcome to Uber's bullshit ratings.... You now get to worry about dropping below a 4.6 and getting deactivated because some ******** is pissed that Uber is wasting his time by asking him to rate you.
 
#26 ·
So funny but so true ! How about when the drunk yells at you to drive him on the route he wants instead of Uber's navigation? Then the fare is twice what it should have been, had that happen and had to really push to have the rating reviewed (or so they said they where going to). So true...
 
#30 ·
My rating actually went up without driving 4.7 from 4.69.
was hat'sgoing to start full time again tonight but the two rides I took last night complained about the odor in the car I guess from the vomit by rolling down their windows I guess it could have been a combination of vinegar and water followed by baking soda to soak up the older. Seat may still be wet