Thx guys!! Yes I need to work on my cancellation rate; but many times I accepts the ping accidently, and also some of the cancellation are rider no show.
That cancel rate percentage is misleading. It includes cancels you've made for no reason, cancels for no shows, and pax initiated cancels.
Somewhere around the 12+% mark you may get an automated slap on the wrist test/email about it.
When I got warned (14% cancels) I opened a support message asking for an explanation why I was warned for cancels including no shows and pax cancels. I kept responding to the canned answers until a human told me it was an automated warning, apologized because Uber is a growing company that makes mistakes, and to disregard it.
Unless you're accepting trips and cancelling them for no good reason, there's nothing to worry about there
I've seen drivers in the other cities talking about having 0% acceptance rates after refusing 50 pings in a row. From sitting in heavy surges refusing pings from far away or refusing pings outside their airport while they're in the queue