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For my last trip, the rider complaint about something which I don't have a clue and the account was on hold. Got an email from Uber customer support they are further gathering information and one of the local rep will contact me. What are your suggestions?

Thanks for the help and time.
 

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For my last trip, the rider complained about something which I don't have a clue and the account was on hold. Got an email from Uber customer support they are further gathering information and one of the local rep will contact me. What are your suggestions?

Thanks for the help and time.
What was the complaint?
:confused:
 

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For my last trip, the rider complaint about something which I don't have a clue and the account was on hold. Got an email from Uber customer support they are further gathering information and one of the local rep will contact me. What are your suggestions?

Thanks for the help and time.
Goto uber offfice sort it out with manager over their, u have to sign undertaking, that's new norm if it's your mistake I think so , kindly update your experience,
 

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I'd be willing to go in to office with you to sort things out if you can't on your own. For this service it would cost about $200 payable in cash, but my success rate is 87.8%.

I'd be willing to vouch for you, I have excellent uber record with an even better rating, I certainly would be willing to help.

Good luck
 

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For my last trip, the rider complaint about something which I don't have a clue and the account was on hold. Got an email from Uber customer support they are further gathering information and one of the local rep will contact me. What are your suggestions?

Thanks for the help and time.
Did you refuse to make a detour or taking the rider a drive-thru, well a ride a made a false claim because of that. you need to thank to uber for screwing you. and giving you upfront fares.
 

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Did you refuse to make a detour or taking the rider a drive-thru, well a ride a made a false claim because of that. you need to thank to uber for screwing you. and giving you upfront fares.
Even when it wasn't upfront fares, if they want to go drive thru they should have ordered a cab. We get paid pennies for it.
 

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if I was a rider and you refuse to take me a detour or drive-thru I will report a false claim, and I am happy uber pay you the upfront fare, cause I don't give a sht about your luxury car (driver)
 

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For my last trip, the rider complaint about something which I don't have a clue and the account was on hold. Got an email from Uber customer support they are further gathering information and one of the local rep will contact me. What are your suggestions?

Thanks for the help and time.
They will call you within 2 days to talk about it & will hopefully reactive your account. It could be an unfounded complaint from a disgruntled rider.
 

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I'd be willing to go in to office with you to sort things out if you can't on your own. For this service it would cost about $200 payable in cash, but my success rate is 87.8%.

I'd be willing to vouch for you, I have excellent uber record with an even better rating, I certainly would be willing to help.

Good luck
He's scamming you.
 

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Most likely rider complained you were high /drunk, violent or some kind of fraudulent behavior.

Uber's MO here is to let you sweat it out a day or two with 0 to very little contact.

Then you'll get contacted by someone, they will give you a vague description of tje complaint, ask your side, then reactivate with a warning that repeated complaints (regardless if true) will lead to deactivation.

I suggest you tell tjem you have dashcam footage, if you don't, Bluff...

Give it a day or 2... take a break
 
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