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We’re sorry to hear about your not-so-pleasant encounter. We guess all partners come across such riders within their driving careers. What's important was that you maintained your professionalism and composure in the face of uncertainties. We appreciate you taking the time to contact us and share details.

Uber policy requires all riders and drivers to treat each other with courtesy and respect. Any incident that puts your safety at risk is taken very seriously.

Your concerns about this rider have been noted and we’ll make sure you don’t get matched with them again.

Please let us know if there is anything else we can do to support you. We're here to help.

Probably same way for a rider in a different words.
 
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