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Yo! (LadyUber2)

826 Views 7 Replies 5 Participants Last post by thelittleguyhelper, Aug 15, 2016

thelittleguyhelper

Discussion Starter · Aug 6, 2016

Hi friends. ;D

This is your friendly driver support...but not at Uber.

Years ago I was tempted to come in and be of assistance (while at Uber) but I was pretty sure that it was a bad idea at the time. This is not because I planned to say anything bad or to divulge any of Uber's secrets but because of the sensitivity of all the [often paid] rhetoric, and back-and-forth fights regarding the company.

It's been a while though, and I see people are resurrecting LadyUber's threads years late.

That sucks--nobody's answering (I actually know why, FROM LadyUber since I know that person).

So I figure I'd pitch-in. Will you forgive me that I don't drive for Uber? (I'm not technically allowed as a former support guy--I guess they think it gives us mysterious powers/an advantage.)

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thelittleguyhelper

Discussion Starter · #5 · Aug 14, 2016

Ubernic said:
Well considering we have no idea who you are, or if you really speak for her, or if you really worked for Uber, it will be hard to give you any credibility.

Noted and perfectly reasonable.

Just FYI, Uber as far as I am aware is aware of, but ignores, this forum. (According to my first manager there.) At least then they were too busy, and I can illustrate that without violating any agreements: my manager would approve like 50 requests by each agent per requirements we had, then run to the desk to help drivers, then run across town for marketing things, then run back...and usually in-between his to-do's he was chatting with us for approvals and questions and weird cases.

They were worked to the bone non-stop. They didn't have time to care about what people said or didn't say online.

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thelittleguyhelper

Discussion Starter · #6 · Aug 14, 2016

OC Lady Uber Driver said:
A little support can be a good thing. Welcome!

Thanks.

The nice thing about not being an employee there is...you can ACTUALLY support rather than fight about using the cookie-cutter crap. I did anyway while I was there...that's also why I've said here, however, that they were beyond fair with me--like, seriously, I could basically say whatever and they allowed me, so I was sending-out high-detail help manuals and ****!

Yet realistically I have to add that, today, I doubt I would be allowed to do any of it if I was still at Uber.

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thelittleguyhelper

Discussion Starter · #8 · Aug 15, 2016

NachonCheeze said:
There was a woman, who supposedly worked for fUber customer service, that would post on this forum....according to this person they (fUber) read this forum religiously.

Weird. But then it is a big company.

Do you mean corporate or the lower-tiered people in the company though?

i.e. my fellow CSRs all knew about this forum and read, but they weren't reading it "as Uber", but merely as a personal thing. We liked to see what drivers were concerned about beyond what they would send into email.

It also helped because you can look-up solutions to common issues and then respond properly with help when someone actually inquires about it, and you get their issue.

But from managers I never heard of anyone really reading or paying much mind here--just a "yeah, we know there are driver forums, why wouldn't there be?"

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