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http://www.recode.net/2017/2/15/14628198/uber-tipping-tlc-petition-independent-drivers-guild


A group representing Uber drivers has petitioned the New York Taxi and Limousine Commission to mandate that the company add a tipping feature.

Why doesn't Uber just add a tipping option?

A new petition from the Independent Drivers Guild - a pseudo-union created as part of a larger deal with Uber's New York office - is asking the New York City's Taxi and Limousine Commission to mandate that Uber add a tipping option.

Since the company's inception, Uber has wrangled with drivers who have chastised its executives for not adding a tipping option when taxis and its main competitor Lyft allow for tipping.

Lyft, in fact, has used that fact to its advantage and promoted the feature as a means to attract drivers away from Uber.

The debate even entered courtrooms when drivers suing Uber for treating them as independent contractors instead of employees argued that the company intentionally misled riders to believe that tips were included in the fare.

The company line is typically, "Riders tell us that one of the things they like most about Uber is that it's hassle-free."

There's no definitive way of quantifying if and how many riders stop using Lyft because of the tipping option, but anecdotally most people seem unbothered by the feature while drivers often tout it as a sign that Lyft cares about them.

Uber doesn't encourage or prohibit cash tips, but it seems easy enough for the company to simply add the feature.

For its part, Uber has previously argued that one the benefits of their service is that drivers are not frequent targets of robberies, since they don't carry cash.

Offering a tipping option within its app might help Uber's PR issues with critics and drivers. It's also easy enough to add, technologically, particularly since the company recently redesigned its rider app.

Still, at the end of the day, adding a tipping feature may not change rider behavior at all. But in that case, Uber wouldn't be to blame.
 

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Many drivers here who drive lyft and uber, and have found ways to professionally solicit tips, have stated that they hope Uber never adds a tippig feature.

I have no experience with lyft but according to them, many pax will lie about tipping but never actually do. Tip amounts are low to be laughable.

With Uber, many have developed pretty solid methods to solicit real tips that actually have a real impact on earnings. Those that drive lyft feel that adding an in app tipping feature would destroy that.
 

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How much tips do you get for every $100 in fares.
About 9% of my income - tips.
Also, California law does not allow employer take any part of the tips. So, Lyft has to pay by law 100% of it to us. They advertise it of course as a goodwill, a nice gesture. But they can't touch our tips no matter what.
 

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They have a very good reason for keeping tipping off the app– they don't want customers to to tip you.

If customers feel obligated to tip, the perception of Uber as a "good deal" is diminished. Also, Uber makes nothing on your tips, so they don't really need that function and it would cost them money to program it in.

See how it works?
 

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I agree with gofry. Uber has nothing to gain and potential losses by adding it.

Funny thing is, more and more pax (at least in my market) seem to be tipping now. I think with time it will eventually become the norm and Uber will be forced to add the feature. It may takes years but eventually it could happen.
 
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