In a word, Walkersm nailed it.I've noticed one bad rating and my long term rating drops dramatically, yet I can get a string of 5* ratings for the week and it barely goes up. Am I imagining this? I will admit I'm bad at math, fractions etc. Lol
Right but not so right!Uber keeps your average rating over your last 500 trips...
Once you hit 500 trips, you will be able to absorb a the few low ratings without it affecting so much.
When discussing ratings with pax, I always tell them " if 1 out of 10 people consistently rated me a 4 star, all else rated me 5 star, I will lose this job!" And they get very interested and surprised.Michael needs to work on his math a little bit:
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Take 3 typical P/T days of 10 rides each day:
nine rides get 5 stars
one ride gets 1 star
(9*5=45) + (1*1=1) = 46
46 / 10 = 4.6
If the next day you ten rides and two are 4* and eight are 5*
your overall rating will drop again to 4.3
( (2*4=8) + (8*5=30) = 40 ) + 48 = 86
86 / 20 = 4.3
If the next day you manage to get ten 5 star ratings
your rating for the three days would only climb to 4.53
(10*5=50) + 46 + 40 = 136
136 / 30 = 4.53
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Day 1 at 4.6 is correct. But Day 2 is 48, and adding 48 to the 46 from Day 1 equals 94 (not 86) for a rating of 4.7. Adding in Day 3 of 50 gives a total points of 144 and a rating of 4.8.
But the premise is correct, it is all in the math. Think about it as DISTANCE. There is a range of 1 star to 5 stars. When your rating is above 4.5, there is only a "distance" of .5 to move up but a "distance" of 3.5 to move down. The more "distance" a number can move, the 'easier' it is to move that direction. If you had 100 rides and an rating of 4.9, one more 5 star ride and you rise to 4.91, but 1, 1 star rides drops you to 4.87, because the 'distance' from your 4.9 down to 1 is GREATER than the 'distance' from 4.9 to 5. The other night I made 13 trips. I got 12 5 stars and a 1 star, with the 1 star being my highest fare of the evening. My 1 star rider was a first time passenger who spoke very little English. It is my belief that she thought 1 star was the best as she told me she was "pleased" with the ride (in very broken English). So instead of me getting a 5.0 star for the previous day, I get a 4.92. Currently, I am at 5.0 for 1 Day, 4.95 for 7 days and 4.85 for 30 days, with over 100 rides. Raising that 30 day is TOUGH with over 100 rides in the equation, there is only a 'distance' of .15 to the maximum of 5 stars.
Do any of them call you out on this? I'm guessing not but you never know.When discussing ratings with pax, I always tell them " if 1 out of 10 people consistently rated me a 4 star, all else rated me 5 star, I will lose this job!"
I expected this from this board!Do any of them call you out on this? I'm guessing not but you never know.
If someone has a rating of 4.60 (or below) after 100 rides... that means that approximately 40% out of those 100 rides were rated less than 5 stars (it would be lower rating if some of those ratings were 3 stars or less)... that's quite a few non-5-star rides out of 100.Right but not so right!
I believe Uber deactivates and invites you to take the training after your last 100 rated trips drop below 4.60.
It was mentioned in another thread. Somebody with 4.85 dashboard rating was facing deactivation and taking the class.
Or 10 out of 100 people rated you 1 star out of 5 stars.If someone has a rating of 4.60 (or below) after 100 rides... that means that approximately 40% out of those 100 rides were rated less than 5 stars (it would be lower rating if some of those ratings were 3 stars or less)... that's quite a few non-5-star rides out of 100.
40% of 500 rides = 200 rides
It means at least 10% of the riders are not happy.If someone has a rating of 4.60 (or below) after 100 rides... that means that approximately 40% out of those 100 rides were rated less than 5 stars (it would be lower rating if some of those ratings were 3 stars or less)... that's quite a few non-5-star rides out of 100.
40% of 500 rides = 200 rides
I think it is not trueIf someone has a rating of 4.60 (or below) after 100 rides... that means that approximately 40% out of those 100 rides were rated less than 5 stars (it would be lower rating if some of those ratings were 3 stars or less)... that's quite a few non-5-star rides out of 100.
40% of 500 rides = 200 rides
I just had three straight weeks of my weekly partner report saying above 4.8 and 'above average', yet my average went down, go figure.I've noticed one bad rating and my long term rating drops dramatically, yet I can get a string of 5* ratings for the week and it barely goes up. Am I imagining this? I will admit I'm bad at math, fractions etc. Lol
You're assuming all 100 people rated you. Bad assumption. You could have been rated by just two people, one of whom gave you 5 stars and the other 4, which would give you a 4.5 average.If someone has a rating of 4.60 (or below) after 100 rides... that means that approximately 40% out of those 100 rides were rated less than 5 stars (it would be lower rating if some of those ratings were 3 stars or less)... that's quite a few non-5-star rides out of 100.
Where are you seeing the individual ratings?It means at least 10% of the riders are not happy.
Based on experience, riders rate 1 or 5. Rarely ever anything in between.