[Gojo Urameshi]

I've noticed that whenever uber eats offers me a run that seems to pay way too much, the store is usually closed, the order isn't in their system or another driver picked it up, then canceled and never delivered. Why does the app do this? It's almost like the older it is or the more it's bounced around, the more they increase the rate - but the runs are never legit.

 

[Cdub2k]

I've noticed that whenever uber eats offers me a run that seems to pay way too much, the store is usually closed, the order isn't in their system or another driver picked it up, then canceled and never delivered. Why does the app do this? It's almost like the older it is or the more it's bounced around, the more they increase the rate - but the runs are never legit.


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The nature of all of these gig “independent contractor” apps is exactly what you stated. They offer every IC driver in the area the same job at the lowest possible offer. If everybody turns it down they’ll go up on their offer. They will continue to go up on the offer until someone takes the job. This is why it would be nice to form some kind of an alliance with other drivers to not accept any of their low ball offers to force the algorithm to spit out better fares but of course that is a pipe dream that will never happen.

Your main issue is when the restaurant closes with orders that were never picked up. Some apps don’t update their system in a timely manner so they may still be advertising that order to drivers in error. And since drivers keep turning it down the offer keeps getting bigger and bigger because that’s how they designed their algorithm to dish out the offers.

In a perfect world when the restaurant closes THEY should contact Uber or whatever app it is to tell them to cancel the left behind orders to prevent the system from sending drivers the delivery requests. Obviously not all restaurants do this. So in response to the reality that we face my only advice for you is to pay attention to the time. If you are working the late hours after you accept the offer it will benefit you to do a quick google search to make sure the restaurant is still open. You should do that before you even put the car in Drive!

 

[Driving With A Purpose]

Unfortunately, the answer isn’t quite as simple as you suggest. Some restaurants close early with no notice. Some don’t answer their phones and have incorrect hours posted online. So it is a real challenge, especially late at night.

 

[Driving With A Purpose]

Also, I meant to add that you might call UE and ask them to remove the gig so it doesn’t keep getting passed on to other drivers.

 

[Nats121]

Also, I meant to add that you might call UE and ask them to remove the gig so it doesn’t keep getting passed on to other drivers.

That's the issue here. Calling Uber support is such a hassle that most drivers don't want to do it. It's a lot easier to simply cancel the order and move on.

Meanwhile the continued cancellations cause Uber to bump up the offer higher and higher which causes more drivers to accept the order and later cancel and the process repeats itself.

Sometimes the restaurant is at fault but Uber is ALWAYS at fault for not providing the drivers convenient and reliable phone support.

 

[greyok]

I often get one at the end of the night. I call in and get the $3 but it takes 10+ minutes just to deal with it.

One thing I usually do (unless they're super short trips) is decline any order under $5. I'm only doing 15 orders and want the higher paying ones because I'd rather drive more miles than have to find parking then wait to pick up. Even if I'd make more picking up short runs, I find it much better to just do the long ones.

 

[Mad_Jack_Flint]

The nature of all of these gig “independent contractor” apps is exactly what you stated. They offer every IC driver in the area the same job at the lowest possible offer. If everybody turns it down they’ll go up on their offer. They will continue to go up on the offer until someone takes the job. This is why it would be nice to form some kind of an alliance with other drivers to not accept any of their low ball offers to force the algorithm to spit out better fares but of course that is a pipe dream that will never happen.

Your main issue is when the restaurant closes with orders that were never picked up. Some apps don’t update their system in a timely manner so they may still be advertising that order to drivers in error. And since drivers keep turning it down the offer keeps getting bigger and bigger because that’s how they designed their algorithm to dish out the offers.

In a perfect world when the restaurant closes THEY should contact Uber or whatever app it is to tell them to cancel the left behind orders to prevent the system from sending drivers the delivery requests. Obviously not all restaurants do this. So in response to the reality that we face my only advice for you is to pay attention to the time. If you are working the late hours after you accept the offer it will benefit you to do a quick google search to make sure the restaurant is still open. You should do that before you even put the car in Drive!

I remember one time a breakfast and brunch restaurant was closed after three in the afternoon and I got the order at four and I called Uber and told them it would be impossible to get this order and the guy told me maybe they changed their hours and wanted me to go there and I said no.

He then proceeded to call the restaurant and then he noticed it stated the restaurant closes at three in the afternoon in their system, so he canceled the order and gave me three dollars.

Another time was a taco joint and the girl was canceling and I kept getting orders for it and she would cancel the order and apply the three dollars, it happened three times while she was on the phone.

 

[mrwhts]

I've noticed that whenever uber eats offers me a run that seems to pay way too much, the store is usually closed, the order isn't in their system or another driver picked it up, then canceled and never delivered. Why does the app do this? It's almost like the older it is or the more it's bounced around, the more they increase the rate - but the runs are never legit.


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Because it was already canceled or not taken. They are dumb don't even get it right.

 

[sumidaj]

That's the issue here. Calling Uber support is such a hassle that most drivers don't want to do it. It's a lot easier to simply cancel the order and move on.

Meanwhile the continued cancellations cause Uber to bump up the offer higher and higher which causes more drivers to accept the order and later cancel and the process repeats itself.

Sometimes the restaurant is at fault but Uber is ALWAYS at fault for not providing the drivers convenient and reliable phone support.

THIS right here.

I used to be that driver when I started that would call (I didn;t know about cancelling it etc... to get it unassigned from me ) Id do nights and go to a bunch of closed places and Id call... it took like 20 minutes of just sitting there...

 

[Alltel77]

Anytime I see these I accept then look at the Waybill that'll usually, not always, tell you if it's an order that's been cycling an hour plus. Usually a dead give away on smaller/normal sized orders.

 

[ntcindetroit]

I like to be a dasher to report the store is closed.

DoorDash pays 50% of the original offer in app. So in the Op's case, Dasher will get paid $8.73 in the other category.

I like closed store so much, one time I was at a Mcd store in Oak Park, I got 10 more offers after first report, I just circled the store and took a picture and get paid.

Too bad they finally changed the algorithm and no more 10 store close reports in consecutive.

 

[simtek130]

I've noticed that whenever uber eats offers me a run that seems to pay way too much, the store is usually closed, the order isn't in their system or another driver picked it up, then canceled and never delivered. Why does the app do this? It's almost like the older it is or the more it's bounced around, the more they increase the rate - but the runs are never legit.


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Because none of the drivers before you called support to cancel the ride. When we cancel through the app it automatically reassigned the ride to another driver and they get nothing for their effort. I always call at least I’m guaranteed at least $3. If they say no I pitch a fit and they always fess up.

 

[ObeyTheNumbers]

 

[Ajaxuber]

I got 4 consecutive store closures in Uber Eats and they put my account on a review stating it is a fraud. I didn’t even get paid for the last store closure.

 

[Deegizzle]

I've noticed that whenever uber eats offers me a run that seems to pay way too much, the store is usually closed, the order isn't in their system or another driver picked it up, then canceled and never delivered. Why does the app do this? It's almost like the older it is or the more it's bounced around, the more they increase the rate - but the runs are never legit.


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Think I had this happen a week ago. I had a very uncharacteristic $22 McDonalds run one morning for 15 minutes worth of driving. So I took it even though I rarely do anything Eats related, but lo and behold, that McDonalds location was having problems receiving Uber orders that morning.

 

[ANT 7]

It's almost like the older it is or the more it's bounced around, the more they increase the rate

Uber X does this too with reservations that drivers do not accept until the last minute. For example, where I hang out during the day I know an airport run nets me $22-25 depending on the neighbourhood. I've had "reservations" offered at the last minute for $30-32 for this same trip. They kept getting bounced around for hours because people don't take them.