Frequently asked questions
Which Uber operations are you insuring? Intact only insures Uber’s ridesharing operations. Examples of ridesharing in their current product suite includes UberX, UberXL, Uber Select, UberHop andUberPool. There are also driverswho concurrently participate in ridesharing and the delivery of food (UberEATS). In such cases,wewill provide coverage under the policy Uber has purchased from Intact. For drivers who only deliver food on the UberEATS platform and do not concurrently participate in ridesharing, there is no coverage under the ridesharing insurance policy. These customers should contact their broker or agent to purchase insurance for this, as would any customer doing deliveries for other companies. 5. Why is Intact involved and why have you chosen to offer this product? Intact’s core business is focused on consumer protection and meeting the insurance needs of Canadians. With the growing popularity of the sharing economy, we are adapting our product suite to offer innovative solutions to meet the changing needs of consumers and ensure they are well protected. 6. What kind of proof of insurance is provided for Uber’s ridesharing policy? An electronic insurance information formforUber’s ridesharing policy can be accessed through theUber Partnermobile application. In the event of a traffic infraction or an accident, please refer to this document. 7. Who should Uber drivers contact in the event of a claim? In the case of an accident, drivers should call Intact Insurance's dedicated number for Uber claims at 1-866-470-2335. Drivers can also contact Uber via email or their Uber Partner mobile application in accordance with Uber’s claims reporting procedure. Uber will record the details of the incident and provide this, along with a digital log record, to Intact Insurance, who will then process and adjust the claim. 8. Are optional insurance coverages included on Uber drivers’ personal insurance policies, like replacement cost or reimbursement for loss of use, covered under the Uber ridesharing policy? The Uber ridesharing policy offered by Intact Insurance provides coverage from the moment a ride request is accepted until the moment passengers exit the vehicle. This policy does not provide any optional coverages, regardless of what is included on the customer’s personal auto policy, other than comprehensive and collision coverage from the moment a ride is accepted to the moment passengers exit the vehicle