You pick them up right at the main terminal arrivals doors before the baggage claim doors--either before or after the crossing hump in the road. It's a cluster rodeo there, so I always text request clothes color and number in party. Also, if you are X as opposed to XL, there are cheap-o groups who try to get an XL for X rate and will cancel repeatedly if they see regular 4-door versus van show up in the rider app. And, I've had groups of 5 try to fit in my car with impossible quantity of luggage, because they don't want to request/pay for the XL rate.
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