Uber Drivers Forum banner
1 - 20 of 91 Posts

·
Registered
Joined
·
2,348 Posts
Discussion Starter · #1 ·
It's against the Uber rules/policy for anyone under 18 to use Uber (unaccompanied by an adult). In California, it's also against the law. And yet EVERY day I get ride requests for unaccompanied minors.

Uber pretends to care and enforce their rules and yet they don't even have an option when cancelling to select "unaccompanied minor" - there used to be a "fraudulent rider" option but today when cancelling my 10th minor in a week, the "fraudulent rider" option wasn't even there.

Uber - are you listening?!
If you aren't going to enforce your own rules, at least PRETEND you are and give drivers the option to report underaged riders that will also automatically:
1) not count that cancellation against us
2) not pair us with that rider again if you choose to allow them to continue to violate your rules/the law.

Maybe Uber can do this for day 181 ...

WHO'S WITH ME?
Cancel all children and call Uber support to report them!
 

·
Registered
Joined
·
15,008 Posts
Teens have been some of my best behaved riders, and often tip.

I have only turned down 2 rides to minors. One was a single girl and the other was 2 girls, but all were dressed like like were going to go out to a club.
I'll draw the line at a teen dressed "sexy". That's asking for trouble.

But a girl wearing her softball uniform heading to practice, no problem.
 

·
Rebel Honey Badger
Joined
·
18,387 Posts
We had the teen rider platform up here in Seattle for a few months. Now its gone but the lazy parents who don't have time to pick up Johnny from soccer practice, still act and abuse the program as if it is still in existence. At least twice a day I arrive at a pick up to see a minor waiting. One time I pulled up to an elementary school, and the school nurse walked out with a boy and a girl about 9 and 7 years old. "Take them home please, they are sick.":confused:
 

·
Registered
Joined
·
279 Posts
I had a passenger telling me one of the moms she knows lets her kid ride uber all the time. Apparently everyone keeps telling her to stop since her daughter does not look her age. I told her if they look too young ill cancel but i havent had anyone like that. Its hard to tell some of the college kids from hs kids too.
 

·
Premium Member
Joined
·
11,624 Posts
Uber likes it just the way it is.

Uber tells drivers not to drive unaccompanied minors. It's right in our TOS, and it's one of the choices for cancellations on the Driver app.

Uber clearly states that minors are not allowed to have their own accounts, and that unaccompanied minors are not permitted to use an account. That's in the rider TOS.

Therefore, Uber is free to take the money -- and any time it ends badly, it's not their fault. They told everybody not to do it.
 

·
Registered
Joined
·
15,008 Posts
Uber likes it just the way it is.

Uber tells drivers not to drive unaccompanied minors. It's right in our TOS, and it's one of the choices for cancellations on the Driver app.

Uber clearly states that minors are not allowed to have their own accounts, and that unaccompanied minors are not permitted to use an account. That's in the rider TOS.

Therefore, Uber is free to take the money -- and any time it ends badly, it's not their fault. They told everybody not to do it.
Kind of like at my full time job, loading us with job after job after job, but saying "you have to take your lunch".

Sometimes it's not realistic if I want to get home in time to see my family, but they covered their butt by saying it.
 

·
Registered
Joined
·
2,348 Posts
Discussion Starter · #10 ·
... it's one of the choices for cancellations on the Driver app.
No it isnt, at least not on my app.
When was the last time you saw this option?
If that option WAS there, and if I got paid for these cancellations and IF Uber investigated them, i'd shut up and be happy, but this does not seem to be the case.
 

·
Premium Member
Joined
·
4,580 Posts
It's against the Uber rules/policy for anyone under 18 to use Uber (unaccompanied by an adult). In California, it's also against the law. And yet EVERY day I get ride requests for unaccompanied minors.

Uber pretends to care and enforce their rules and yet they don't even have an option when cancelling to select "unaccompanied minor" - there used to be a "fraudulent rider" option but today when cancelling my 10th minor in a week, the "fraudulent rider" option wasn't even there.

Uber - are you listening?!
If you aren't going to enforce your own rules, at least PRETEND you are and give drivers the option to report underaged riders that will also automatically:
1) not count that cancellation against us
2) not pair us with that rider again if you choose to allow them to continue to violate your rules/the law.

Maybe Uber can do this for day 181 ...

WHO'S WITH ME?
Cancel all children and call Uber support to report them!
When I drove a taxi, they did not have this policy, so I'm quite sure Uber does it to get a better rate from an insurer.
 

·
Premium Member
Joined
·
11,624 Posts
No it isnt, at least not on my app.
When was the last time you saw this option?
If that option WAS there, and if I got paid for these cancellations and IF Uber investigated them, i'd shut up and be happy, but this does not seem to be the case.
It was there last week, but I don't think it's an option you get paid for. I've been calling my pax to be sure there is an adult present on early morning runs, and I tell them to cancel if it's an unaccompanied minor. I get paid.

They have a pilot where the parents have a linked account their kids. Kids can use uberx this way no problem.

To fix the problems with minor, they should not be able to rate the drivers and also need to be monitored with dashcam.
That's the program Lissetti mentioned in Post #5 above. Apparently discontinued in Seattle now.
 

·
Premium Member
Joined
·
6,874 Posts
I just learned about this issue a month ago, from this forum.

As a father with under 18 children, I completely understand the need to use the services for those times when rides are needed but parents are busy.

However.... since it is illegal, that makes the ride illegal. Which means if there is an accident, NO ONE in the car is insured. Scary stuff if you think about it.
 

·
Registered
Joined
·
348 Posts
It’s there on mine and when I use I DO NOT get paid or haven’t yet. Drive 18 minutes to pick up and it was at a school. Called the pax and it was the mother telling me she was at work and then traffic was heavy. I explained that it’s against Stuber policy to transport unaccompanied minors. She said well what am I supposed to do. My thought was know the laws of Stuber
 
1 - 20 of 91 Posts
This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.
Top