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1,077 Posts
Re: in app surveys
I doubt it is read ... but when you select a negative overall sat and they 'ask'... what else should we reply ...
No Tip function in App; Uber discourages tipping. Unable to opt for XL pings only; if I skip X pings have to deal with the 2 min timeout; Minimum fares are ridiculous 2-3 dollars!? Toll payment requires constant vigilance and back and forth with CS to get reimbursed. Rates are less than HALF of Taxi rate... WHY? My passengers tell me they would use Uber at the SAME rate of taxis. Constant programs to drive away surge pricing. Recruiting drivers to point of saturated driving areas with hour + queues at airports. Allowing unregistered drivers (in Dallas) to accept pings when they don't meet the legal requirements. Loss of pings when app is not on top; technical issue could be fixed but leads to lost revenue / timeouts / lower acceptance rates below promotion requirements. Allowing some drivers to 'screen' riders for the longer rides , by asking pax to cancel. In general ... the words referring to drivers as PARTNERS ... actions, policy and programs that prove drivers are a commodity to stretched to teh max. E.g. ALL revenue efforts benefit ONLY uber, not the drivers: go to fixed pricing with PAX which is always greater then the route mileage / time fee... drivers get 0 when the pax pays more.
I doubt it is read ... but when you select a negative overall sat and they 'ask'... what else should we reply ...
No Tip function in App; Uber discourages tipping. Unable to opt for XL pings only; if I skip X pings have to deal with the 2 min timeout; Minimum fares are ridiculous 2-3 dollars!? Toll payment requires constant vigilance and back and forth with CS to get reimbursed. Rates are less than HALF of Taxi rate... WHY? My passengers tell me they would use Uber at the SAME rate of taxis. Constant programs to drive away surge pricing. Recruiting drivers to point of saturated driving areas with hour + queues at airports. Allowing unregistered drivers (in Dallas) to accept pings when they don't meet the legal requirements. Loss of pings when app is not on top; technical issue could be fixed but leads to lost revenue / timeouts / lower acceptance rates below promotion requirements. Allowing some drivers to 'screen' riders for the longer rides , by asking pax to cancel. In general ... the words referring to drivers as PARTNERS ... actions, policy and programs that prove drivers are a commodity to stretched to teh max. E.g. ALL revenue efforts benefit ONLY uber, not the drivers: go to fixed pricing with PAX which is always greater then the route mileage / time fee... drivers get 0 when the pax pays more.
