[Rickos69]

There is a wings place in my area that hands out a lot of deliveries.
Yesterday lunch, I went in, waited 15 minutes, 2 minutes at a time, and in the end, apparently, they didn't even give me all the food.
The customer said, that's it? I was expecting more.
I said, I'm sorry, that is all the gave me. You should call in. He said he certainly would.

I started getting suspicious that something would happen.
Yep! Unprofessional conduct, rating went from 100% to 99%.

This place has given me a thumbs down before, as well as a thumbs up.
The owner, depending on his mood, will stand around and chit chat with me, or ignore me completely.

What would you do?

1. Just not accept any more pings from there
2. Accept a ping, go in and let them know that you are never going back, and cancel?
3. Swallow it, shut up, and keep picking up from there.
4. Other?

 

[MontcoUberDriver]

Blacklist them.

 

[amazinghl]

Why deliver for a restaurant if the restaurant upset you...

I no longer does delivery for Post Mates, McD, Native Grill & Wings, Oreganos Pizza Bistro, Mallow Mushroom, Tempe Pho, La Casa De Juana, and etc.

 

[VanGuy]

If you get a lot of deliveries from them and only one shitty experience, I'd give them a second chance.

 

[Rickos69]

Why deliver for a restaurant if the restaurant upset you...

I no longer does delivery for Post Mates, McD, Native Grill & Wings, Oreganos Pizza Bistro, Mallow Mushroom, Tempe Pho, La Casa De Juana, and etc.

Because I don't want to cut off my hand to spite my finger?
If I keep blacklisting restaurants, (there are quite a few I don't go to), in the end there won't be any left.
And even if I went to another company, the restaurants would still be the same.

If you get a lot of deliveries from them and only one shitty experience, I'd give them a second chance.

That's my dilemma!!

 

[VanGuy]

That's why I've only blacklisted a couple up here. McD's, KFC, and one pub that usually isn't ready for 15-20 minutes after I arrive but always say it's almost ready to keep me from leaving.

 

[Rickos69]

That's why I've only blacklisted a couple up here. McD's, KFC, and one pub that usually isn't ready for 15-20 minutes after I arrive but always say it's almost ready to keep me from leaving.

You bring up an excellent point! I repeatedly have told them. And not just this restaurnat. All of them. Just tell me it won't be ready for another 10-15 minutes, I'll cancel and someone else will be assigned to the delivery.

Why then do they continue to just lie? Does it somehow count against them if you cancel?

 

[YourFoodIsGettingCold]

As long as they don't continue botching deliveries and making you wait 15mins for each pickup, then continue to deliver for them. I just saw some of your recent earnings, blacklisting them shouldn't be that impactful if it comes to that.

 

[Rickos69]

As long as they don't continue botching deliveries and making you wait 15mins for each pickup, then continue to deliver for them. I just saw some of your recent earnings, blacklisting them shouldn't be that impactful if it comes to that.

Thank you YFIGC! The truth is, there are days when I will do 5-6 from them in a day, some of them stacked, and then none for a week or 10 days. Of course, that is an Uber thing.

My worry is that some day I'll have to change hangout because I'll run out of restaurants to pick up from.

 

[VanGuy]

You bring up an excellent point! I repeatedly have told them. And not just this restaurnat. All of them. Just tell me it won't be ready for another 10-15 minutes, I'll cancel and someone else will be assigned to the delivery.

Why then do they continue to just lie? Does it somehow count against them if you cancel?

I'm not sure. I deliver for Skip the Dishes and they don't penalize for much compared to what I've seen on here about other delivery companies. I've only gotten free food once in over a year of delivering though and about a 90% tip rate. After reading on here about the other companies I think Skip is far superior but the pay has gone down some since I started.

 

[Launchpad McQuack]

My worry is that some day I'll have to change hangout because I'll run out of restaurants to pick up from.

You realize that you control your black list, right? Just because you black list a restaurant, that doesn't mean that they have to stay on the black list forever. If you find that black listing them is hurting your bottom line, you can always take them off the black list and start picking up there again.

 

[UberAdrian]

Take the order then cancel after pickup every time you get them. Use legit reasons that can’t be proven like auto trouble or something. Fool will get the message when he gets a bunch of pissed of customers that waited forever cuz the food had to be made twice etc

 

[Invisible]

When I’ve had repeated issues with the same restaurants, I stop going there for awhile. We don’t get paid enough to deal with the restaurant worker(s) negative attitude. Sure people have bad days, but some have it everyday.

After a few weeks or months, I’ll return. That gives you s nice break and gives them a chance to realize how good of a driver you are, compared to drivers who don’t care and who mouth off to workers.

I’ve seen drivers go off on restaurant workers, and some of my regular restaurants have told me what crappy things some drivers have done. So some are always very happy to see me vs a crappy driver.

If you continue to have issues with the restaurant after that, then ban them. I only have a few I refuse to ever go in again because their negative and rude behavior never changed.