Joined
·
303 Posts
Last night (Saturday) I had a pickup at 1:50 am. They have an address in the the app that is about 7 miles away, but they tell me they want to drop off 2 people and go to another destination that will add about 15 miles. It was a Lyft Plus 250% prime time ride, which is equivalent to an UberXL 3.5x surge, so I'm happy.
about 2/3 of the way to the first destination, the passenger reaches over and ends the trip on my phone. I immediately exited the highway and considered kicking the passengers out right away. Their first destination, which was the one they had entered into the app, was only about 1 to 1.5 miles away. I decided to take them there and then report the situation to Lyft. I was not about to drive some to the 2nd destination, since that address was never entered into the app and I have to assume that they would deny being taken there.
I keep the phone in the middle so that passengers can see the navigation and note that I am driving the correct route. It often turns would be direction givers and backseat drivers into normal, easy to deal with, passengers. I don't want to hide my phone, but this situation was absurd and it cost me quite a bit of cash.
What would you do in this situation? Has this happened to any of you?
EDIT: After pax ended the trip, I told them that was unacceptable. They started complaining that the surge rate was too high and that they paid enough already. If Lyft doesn't pay me the full amount for this trip, I will surely kick passengers out immediately if this happens again.
EDIT2: Lyft has decided to pay me the full amount to the address I dropped the passengers off at. I did not notify them about the 2nd destination, which I did not drive to. I offered video evidence from my dash cam, but they never asked to see it. Due to the amount of time it took to make this decision, I assume that Lyft contacted the rider. I have no idea what the rider would say since the account holder wasn't the one who ended the trip.
about 2/3 of the way to the first destination, the passenger reaches over and ends the trip on my phone. I immediately exited the highway and considered kicking the passengers out right away. Their first destination, which was the one they had entered into the app, was only about 1 to 1.5 miles away. I decided to take them there and then report the situation to Lyft. I was not about to drive some to the 2nd destination, since that address was never entered into the app and I have to assume that they would deny being taken there.
I keep the phone in the middle so that passengers can see the navigation and note that I am driving the correct route. It often turns would be direction givers and backseat drivers into normal, easy to deal with, passengers. I don't want to hide my phone, but this situation was absurd and it cost me quite a bit of cash.
What would you do in this situation? Has this happened to any of you?
EDIT: After pax ended the trip, I told them that was unacceptable. They started complaining that the surge rate was too high and that they paid enough already. If Lyft doesn't pay me the full amount for this trip, I will surely kick passengers out immediately if this happens again.
EDIT2: Lyft has decided to pay me the full amount to the address I dropped the passengers off at. I did not notify them about the 2nd destination, which I did not drive to. I offered video evidence from my dash cam, but they never asked to see it. Due to the amount of time it took to make this decision, I assume that Lyft contacted the rider. I have no idea what the rider would say since the account holder wasn't the one who ended the trip.
